Cool Ideas Fibre ISP - Feedback

[Loppas]

Yeah issue with the carrier waiting for feedback.

Any ETA on when the issue will be resolved?

 

[PBCool]

Any ETA on when the issue will be resolved?

It's resolved, sorry for the delay.

 

[PBCool]

Just trying to understand my situation here.. I pay you as an ISP but you mention an issue with TTConnect who I dont deal with directly right ? I know you guys dont have a lot of joy working with them but what can I do short of moving ?

Not much, if TTConnect dont resolve their line issue there isn't much else we can do as the ISP. It will get resolved though.

 

[mithrandi]

Having some DNS failures:

$ host assets-cdn.github.com
Host assets-cdn.github.com not found: 2(SERVFAIL)

Anyone else seeing this?

 

[PBCool]

Having some DNS failures:

$ host assets-cdn.github.com
Host assets-cdn.github.com not found: 2(SERVFAIL)

Anyone else seeing this?

Can resolve fine on my side, what region are you in?

 

[mithrandi]

I'm in Johannesburg. It's working now, though, so I guess a temporary issue.

 

[PBCool]

I'm in Johannesburg. It's working now, though, so I guess a temporary issue.

Yeah could have been their authoritive etc. Was it only that hostname you couldn't resolve?

 

[randomgamer]

Fibre seems to be down in Century City.

 

[Zassie]

For any of the guys struggling with streaming to Twitch i found a work around thats working for me: https://mybroadband.co.za/vb/showthread.php/932348-Possible-Twitch-Streaming-Solution

@PBCool definitely seems that twitch's internal network causes most of the issues. Probably prioritizing traffic based on ping. thus us South Africans get low priority. Or something to that effect.

 

[PBCool]

Fibre seems to be down in Century City.

No area related issues we are aware of, have you logged it?

 

[PBCool]

For any of the guys struggling with streaming to Twitch i found a work around thats working for me: https://mybroadband.co.za/vb/showthread.php/932348-Possible-Twitch-Streaming-Solution

@PBCool definitely seems that twitch's internal network causes most of the issues. Probably prioritizing traffic based on ping. thus us South Africans get low priority. Or something to that effect.

We get mixed results from Twitch at any given time with no changes and lots of capacity available. So we suspect the same.

 

[icecoder]

PM me your ticket number and will push TTConnect again.

Still no joy. Updated ticket with screenshot of speedtest over wired connection as per the
requirement

 

[Mr Scratch]

Anyone with a Smokeping instance that would share their config folder?

 

[Tinuva]

Anyone with a Smokeping instance that would share their config folder?

http://netmon.heaven.za.net/files/smokepingconfigs.zip for https://netmon.heaven.za.net/smokeping/smokeping.cgi?target=CISP

 

[randomgamer]

No area related issues we are aware of, have you logged it?

Have done so now.
#COOL-20180111-68971

 

[PBCool]

Still no joy. Updated ticket with screenshot of speedtest over wired connection as per the
requirement
View attachment 490156

Yeap we see this over multiple TTConnect customers we are busy with them and will try have resolved ASAP.

 

[Bryn]

@PBCool

Just as well I didn't get around to messing with my network setup. I bought a 1TB Samsung 850 EVO a few days ago and have been using it for around two days. My previous Windows 10 installation wasn't bloated up at all, but for some reason I'm getting 50Mbps upload with OneDrive's website since replacing my C drive with a fresh drive and fresh Win 10 Pro installation. Bizarre.

 

[icecoder]

Same issue today and no update on my ticket ?

 

[PBCool]

Same issue today and no update on my ticket ?

Yes this unfortunately is area related not just line related so will take some time to get movement from TTConnect.

 

[PBCool]

@PBCool

Just as well I didn't get around to messing with my network setup. I bought a 1TB Samsung 850 EVO a few days ago and have been using it for around two days. My previous Windows 10 installation wasn't bloated up at all, but for some reason I'm getting 50Mbps upload with OneDrive's website since replacing my C drive with a fresh drive and fresh Win 10 Pro installation. Bizarre.

Is it a newer version of Windows maybe, patch wise?