Cool Ideas Fibre ISP - Feedback

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ping and speed is back to normal. Was worried it might be actual congestion starting to show its ugly face but being fixed so suddenly suggest it was a backhaul issue they must have been working to resolve.

PBCool can you confirm anything from vumatel ?
 
Having rather bad luck with international last couple days, if not longer, where some steam trailer videos wont work for example, seems to be time dependent as well on vumatel trenched, been with Cisp for over 1.5years now, never been this erratic any advice would be great/assistance.

Now I do get periods where twitch.tv would stream at source quality between 5000kbps to 9000kbps with no issues at all. for hours at a time with no cuts. mostly during early morning or late night.

If I could get an answer if its vumatel or not, as it appears I'm the only having this issue as I have tested on several other CISP and non cisp connections yielding much more stable results, suggesting its my network however with multiple new IP's assigned bypassing my entire network(routers+switches, different computers/devices entirely, plugging directly into a cpe with laptops etc...) for testing purposes to no avail.

example of twitch being erratic
https://www.youtube.com/watch?v=G0SwMU1YbFw

seems like TCP traffic is being deprioritised or not nearly as stable?
http://puu.sh/z1PlB/1299cc6204.jpg

Currently have support ticket open(3rd Jan) but.... nothing appears to helping new ip, mtu changes...nothing. I feel this needs an escalation as this might not be entirely Cisp's issues.
 
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John Tempus said:
ping and speed is back to normal. Was worried it might be actual congestion starting to show its ugly face but being fixed so suddenly suggest it was a backhaul issue they must have been working to resolve.

PBCool can you confirm anything from vumatel ?
Click to expand...
Still waiting on feedback as to what happened :(
 
Neet said:
Having rather bad luck with international last couple days, if not longer, where some steam trailer videos wont work for example, seems to be time dependent as well on vumatel trenched, been with Cisp for over 1.5years now, never been this erratic any advice would be great/assistance.

Now I do get periods where twitch.tv would stream at source quality between 5000kbps to 9000kbps with no issues at all. for hours at a time with no cuts. mostly during early morning or late night.

If I could get an answer if its vumatel or not, as it appears I'm the only having this issue as I have tested on several other CISP and non cisp connections yielding much more stable results, suggesting its my network however with multiple new IP's assigned bypassing my entire network(routers+switches, different computers/devices entirely, plugging directly into a cpe with laptops etc...) for testing purposes to no avail.

example of twitch being erratic
https://www.youtube.com/watch?v=G0SwMU1YbFw

seems like TCP traffic is being deprioritised or not nearly as stable?
http://puu.sh/z1PlB/1299cc6204.jpg

Currently have support ticket open(3rd Jan) but.... nothing appears to helping new ip, mtu changes...nothing. I feel this needs an escalation as this might not be entirely Cisp's issues.
Click to expand...
Cool will have a look for you, will you PM me your ticket number?
 
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Roodekrans and Helderkruin clients look to be down currently, 3 sites confirmed all on Cool Ideas.

Vumatel is up, however not getting PPPOE connection currently. PPPOE scan from the Mikrotik doesnt show any PPPOE servers like it normally does.
 
warwickw said:
Roodekrans and Helderkruin clients look to be down currently, 3 sites confirmed all on Cool Ideas.

Vumatel is up, however not getting PPPOE connection currently. PPPOE scan from the Mikrotik doesnt show any PPPOE servers like it normally does.
Click to expand...

Me too :(
 
warwickw said:
Roodekrans and Helderkruin clients look to be down currently, 3 sites confirmed all on Cool Ideas.

Vumatel is up, however not getting PPPOE connection currently. PPPOE scan from the Mikrotik doesnt show any PPPOE servers like it normally does.
Click to expand...

Looks like I am also down ( Helderkruin Area ). Wife just called now asking if I turned the Internet off
 
John Tempus said:
ping and speed is back to normal. Was worried it might be actual congestion starting to show its ugly face but being fixed so suddenly suggest it was a backhaul issue they must have been working to resolve.

PBCool can you confirm anything from vumatel ?
Click to expand...

So Vumatel are reaching capacity on their router in Cape Town, this may continue for a week or two whilst they wait for hardware to arrive unfortunately.

Sunday evenings being the peak time for home network traffic is when you will feel the impact the most, and it obviously applies to all ISPs.
 
PBCool said:
So Vumatel are reaching capacity on their router in Cape Town, this may continue for a week or two whilst they wait for hardware to arrive unfortunately.

Sunday evenings being the peak time for home network traffic is when you will feel the impact the most, and it obviously applies to all ISPs.
Click to expand...

Thank you for the feedback. So not congestion on links, but on a router cpu :(

At least they will upgrade so thats good news.
 
Tinuva said:
Thank you for the feedback. So not congestion on links, but on a router cpu :(

At least they will upgrade so thats good news.
Click to expand...

Yeap, sadly went through the same thing in JHB.
 
PBCool said:
Yeap, sadly went through the same thing in JHB.
Click to expand...


Is this something they can't see coming?

If you get close to 100% or lets say 90% don't you order hardware. I am asking as a person with no insight in this matter why must it be at 99% before people start jumping
 
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