Cool Ideas Fibre ISP - Feedback

[digitalp]

My Vuma line has been down for 3 days now. Anyone know someone high up in Vuma I can contact to get this resolved? I work from home and I am loosing money bug time.

 

[PBCool]

Yeah, I don't have any issues at the moment - but my monitoring is telling me the connection is *way* more sensitive to traffic than before.

E.g. here I uploaded 6 photos to Google Photos just after 16:00 - this never registered before:

View attachment 493947

Can you PM me your IP?

 

[PBCool]

My Vuma line has been down for 3 days now. Anyone know someone high up in Vuma I can contact to get this resolved? I work from home and I am loosing money bug time.

I have escalated this with Vumatel for you, they are coming out tonight and will make contact should they need access to your property.

 

[georgelza]

...3 more days then I'm a CISP customer, and then next up is the move over to VUMA, as soon as they can start/finish...
Still haven't had any contact from them though

G

 

[digitalp]

I have escalated this with Vumatel for you, they are coming out tonight and will make contact should they need access to your property.

Thanks for all your help, unfortunately, I will be going into another day without a connection.

 

[CPTBoy]

Is it possible to test CISP while with another provider, or must you first release the line before you can do that?

 

[PBCool]

Is it possible to test CISP while with another provider, or must you first release the line before you can do that?

You can only do so over Openserve fibre. The rest you need to have the line moved over.

 

[standerr]

Not sure if I'm alone, but speeds in Cape Town still don't feel back to 100%. NZB is not able to get more than 25% line speed. Usually getting pretty close to 100%.

 

[PBCool]

Not sure if I'm alone, but speeds in Cape Town still don't feel back to 100%. NZB is not able to get more than 25% line speed. Usually getting pretty close to 100%.

Traffic levels all seem normal, are you noticing this at peak times still or all the time?

 

[Tinuva]

I also noticed slower speed, but dont have anything concrete to report, except that I noticed we back on the enetworks path.

 

[PBCool]

I also noticed slower speed, but dont have anything concrete to report, except that I noticed we back on the enetworks path.

Enetworks path is only outbound whilst we make some changes, so wouldn't have much of an effect on performance.

 

[rvanwyk]

Why don't you buy a Mikrotik MikroTik hEX (RB750Gr3) and then get UniFi AC AP's (running on a cloud hosted controller) - this is my current setup: secure & future proofed!

Slightly off-topic... is the cloud based controller free? Currently running UniFi on a small VM.

 

[standerr]

Traffic levels all seem normal, are you noticing this at peak times still or all the time?

Yes it was when I logged it, so would assume it to be peak time related. Resolved just before 12pm the evening.

 

[phuma]

Yes it was when I logged it, so would assume it to be peak time related. Resolved just before 12pm the evening.

Smokeping for my "third hop" supports this -

 

[air]

Vumatel/trenched - Gardens/CT - down, anybody else having issues?

 

[Tinuva]

Vumatel/trenched - Gardens/CT - down, anybody else having issues?

Working fine in Durbanville vuma trenched. Might be area specific related.

 

[air]

Working fine in Durbanville vuma trenched. Might be area specific related.

yep, thank you, got an sms that switch in Tamboerskloof is down

 

[leonb]

How does one get notifications of issues on the Vumatel network?

 

[PBCool]

How does one get notifications of issues on the Vumatel network?

If your mobile is on our system and you have selected to receive notices you should receive notices

 

[panayi]

Vuma trenched is is for Meadowhurst / Douglasdale. ...apparently a fibre break for the area...