Cool Ideas Fibre ISP - Feedback

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Something is funky atm

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 262 | 262 | 0 | 0 | 2 | 0 |
| 155.93.152.1 - 0 | 262 | 262 | 0 | 1 | 104 | 0 |
| 154.0.3.97 - 0 | 262 | 262 | 2 | 4 | 74 | 2 |
| 154.0.2.133 - 0 | 262 | 262 | 0 | 0 | 6 | 0 |
| 154.0.2.1 - 0 | 262 | 262 | 0 | 0 | 8 | 0 |
| 197.96.214.112 - 0 | 262 | 262 | 1 | 1 | 6 | 1 |
| csw5-pkl-tg2-7.ip.isnet.net - 17 | 158 | 132 | 1 | 1 | 33 | 1 |
| 197.96.177.148 - 1 | 258 | 257 | 1 | 1 | 30 | 1 |
|a92-123-172-161.deploy.akamaitechnologies.com - 0 | 262 | 262 | 1 | 1 | 9 | 1 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


Some bad packet loss occurring at ip.isnet.net

Can we look into it please?
 
requiem said:
Something is funky atm

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 262 | 262 | 0 | 0 | 2 | 0 |
| 155.93.152.1 - 0 | 262 | 262 | 0 | 1 | 104 | 0 |
| 154.0.3.97 - 0 | 262 | 262 | 2 | 4 | 74 | 2 |
| 154.0.2.133 - 0 | 262 | 262 | 0 | 0 | 6 | 0 |
| 154.0.2.1 - 0 | 262 | 262 | 0 | 0 | 8 | 0 |
| 197.96.214.112 - 0 | 262 | 262 | 1 | 1 | 6 | 1 |
| csw5-pkl-tg2-7.ip.isnet.net - 17 | 158 | 132 | 1 | 1 | 33 | 1 |
| 197.96.177.148 - 1 | 258 | 257 | 1 | 1 | 30 | 1 |
|a92-123-172-161.deploy.akamaitechnologies.com - 0 | 262 | 262 | 1 | 1 | 9 | 1 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


Some bad packet loss occurring at ip.isnet.net

Can we look into it please?
Click to expand...
Nothing really wrong with packet loss along a route as some routers/switches drop a percentage of ICMP traffic for security reasons. You can see there is no/minimal loss to the destination itself.

What seems to be the problem with the host?
 
Last edited:
PBCool, communication seems faster here, do you have an update for us please, is the high site configured? and we are ready for the IP address settings for router.

Thanks
Philip
 
PBCool said:
Your experience seems to be different to Johns as you are saying in the morning you are still not getting your line speed, which would be a quiet time network wise.
I get this result to fast.com:
"Your Internet speed is 700 Mbps"
So getting to 200 should be fine on this test, and on speedtest.net:

So you should be able to get the same.
"Lastly, is it 'easier' to get full speed on a 50Mbps line than a 100Mbps than a 200Mbps?" No it shouldn't matter so long as your router can manage the amount of throughput you need.
Click to expand...

Hi PBCool, please provide an update of the Vumatel review and potential swapout of my CPE.
 
air said:
Hi PBCool, please provide an update of the Vumatel review and potential swapout of my CPE.
Click to expand...

It has been logged with them, they will reach out and arrange with you as soon as they are available.
 
No internet for the past few hours in fourways with no communication from SADV or Cool Ideas. No after hours service available to find out a solution.
 
Toxic T said:
No internet for the past few hours in fourways with no communication from SADV or Cool Ideas. No after hours service available to find out a solution.
Click to expand...
Nothing we were made aware of from SADV, and no faults on our side. So either a line fault or backhaul fault. Did you log it via email?
 
air said:
Hi PBCool, still waiting for that reference number, two days and dololo.
Click to expand...

Hi There, we cant give you a ref to chase as we need to deal with it internally with Vumatel, unfortunately with these escalations it doesn't happen overnight :(
 
PBCool said:
Hi There, we cant give you a ref to chase as we need to deal with it internally with Vumatel, unfortunately with these escalations it doesn't happen overnight :(
Click to expand...

while it may not happen overnight, I am paying for a service I am not receiving. Please provide an idea of when this will be attended to.
 
Anyone having issues on Vuma Aerial in Wilgeheuwel? Netflix died and some speed test are 0.3Mbps. Speedtest.net is fine though. Peering issue?
 
PBCool said:
No just on aerial there is more of a chance of congestion due to the PON side of things.
Click to expand...

Hey PB, so my issue is back and its worse than before. I am getting upwards of 10% packet loss on my downstream.

This issue of congestion on the PON, could that be the cause of my issue?

I know this isn't an issue on ur side, but u can get to the real people behind the scenes at Vuma. Is this just a simple matter of upgrading some hardware on the infrastructure?
 
rvanwyk said:
Anyone having issues on Vuma Aerial in Wilgeheuwel? Netflix died and some speed test are 0.3Mbps. Speedtest.net is fine though. Peering issue?
Click to expand...

Yeah. Its gone to the toilet. No connectivity
 
My internet is VERYYYY SLLLLOOOOOOWWWW. Just started not so long ago. Feels like International is dead. Is something going on?
 
Hi All, yes issue on one of the DFA backhaul links, we have switched routes and awaiting feedback from DFA.
 
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