Cool Ideas Fibre ISP - Feedback

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coop said:
I had the same issue with the blue light, but mybroadband speedtest shows normal latency and speed. However, I cannot connect to either https://slack.com/ or https://www.speedtest.net/ but so far, all other sites local and international seem to be working fine.

Also, I can connect to slack fine over 4g on my phone, so looks like a CISP issue.
Click to expand...

It's a DNS issue? Switching over to Google DNS, things work better.

Probably not related to the blue light flashing. I had the same, rebooted everything, and could access Speedtest using CISP's DNS last night.
 
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And in other news...

Tracing route to science-edge-external-prod-73889260.us-west-2.elb.amazonaws.com [52.88.15.114]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms <1 ms <1 ms 155.93.152.1
3 3 ms 5 ms 2 ms uo1-cust.coolideas.co.za [154.0.3.97]
4 1 ms 1 ms <1 ms c3p-backbone.coolideas.co.za [154.0.2.133]
5 1 ms 1 ms 1 ms c1-backbone.coolideas.co.za [154.0.2.1]
6 1 ms 1 ms 1 ms c3t-backbone.coolideas.co.za [154.0.1.137]
7 1 ms 1 ms <1 ms c1-backbone.coolideas.co.za [154.0.2.1]
8 1 ms 1 ms 1 ms c35-backbone.coolideas.co.za [154.0.2.113]
9 1 ms 1 ms 1 ms c1-backbone.coolideas.co.za [154.0.2.1]
10 1 ms 1 ms 1 ms c35-backbone.coolideas.co.za [154.0.2.113]
11 1 ms 1 ms 1 ms c1-backbone.coolideas.co.za [154.0.2.1]
12 2 ms 1 ms 1 ms c35-backbone.coolideas.co.za [154.0.2.113]
13 1 ms 1 ms 1 ms c1-backbone.coolideas.co.za [154.0.2.1]
14 1 ms 1 ms 1 ms c3t-backbone.coolideas.co.za [154.0.1.137]
15 1 ms 1 ms 1 ms c1-backbone.coolideas.co.za [154.0.2.1]
16 1 ms 1 ms 1 ms c3t-backbone.coolideas.co.za [154.0.1.137]
17 1 ms 1 ms 1 ms c1-backbone.coolideas.co.za [154.0.2.1]
18 1 ms 1 ms 1 ms c3t-backbone.coolideas.co.za [154.0.1.137]
19 1 ms 1 ms 1 ms c1-backbone.coolideas.co.za [154.0.2.1]
20 1 ms 1 ms 1 ms c3t-backbone.coolideas.co.za [154.0.1.137]
21 1 ms 1 ms 1 ms c1-backbone.coolideas.co.za [154.0.2.1]
22 1 ms 1 ms 1 ms c3t-backbone.coolideas.co.za [154.0.1.137]
23 1 ms 1 ms 1 ms c1-backbone.coolideas.co.za [154.0.2.1]
24 1 ms 2 ms 1 ms c3t-backbone.coolideas.co.za [154.0.1.137]
25 1 ms 1 ms 1 ms c1-backbone.coolideas.co.za [154.0.2.1]
26 1 ms 1 ms 1 ms c3t-backbone.coolideas.co.za [154.0.1.137]
27 1 ms 1 ms 1 ms c1-backbone.coolideas.co.za [154.0.2.1]
28 1 ms 2 ms 1 ms c3t-backbone.coolideas.co.za [154.0.1.137]
29 1 ms 1 ms 1 ms c1-backbone.coolideas.co.za [154.0.2.1]
30 2 ms 1 ms 1 ms c3t-backbone.coolideas.co.za [154.0.1.137]

Trace complete.
Click to expand...

Seems to affecting most things going to AWS in that area.
 
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coop said:
I had the same issue with the blue light, but mybroadband speedtest shows normal latency and speed. However, I cannot connect to either https://slack.com/ or https://www.speedtest.net/ but so far, all other sites local and international seem to be working fine.

Also, I can connect to slack fine over 4g on my phone, so looks like a CISP issue.
Click to expand...

I should have checked the MyBB forum before opening a ticket with CISP for the exact same problem with Slack - not working on fibre, but fine on LTE. Like you, other sites seem fine (not that I checked many), but remote images on email were also not loading when on fibre. Tried restarting the CPE before opening the ticket, but that did nothing.
 
boyequal said:
And in other news...



Seems to affecting most things going to AWS in that area.
Click to expand...

I see the same, it looks like its affecting other AWS regions too. Strange, from CTN it also goes to JHB on the CISP network.

Definitely something for @PBCool to look in to.
 
Same for me. Some sites only have certain content not loading, where others don't load at all.
Slack not connecting at all. Neither it seems SpeedTest.net

I did receive an SMS from Crystalweb about Vumatel maintenance that was happening at 2am this morning. Not sure which region though.
Hopefully they did not break something.
 
Certain sites not working I believe is unrelated to Vumatel maintenance. Have sent a PM to PBCool with my speculation. Until the routing is fixed, I'd say a lot of random things will be broken for CISP customers.
 
It's almost like international traffic is down.

Can't access half the sites.

Going to try using the Google DNS now.
 
The twitter alert:

"*Network Issue Alert* - we are aware of issues with international sites, we are looking into this for you. Stay Cool
9:37 PM - 22 Feb 2018 " - why the thunderous silence on mbb :)
 
Yeah sorry all, our AWS direct connect session was turned up at 4am, this seemed to break DNS resolution to all AWS related services. We are investigating as to why this happened and will report back.
 
Is it just me or does anyone else notice that the amount of issues has increased lately? It’s understandable that these things happen but it seems like the issues have become more frequent lately.

When I first got my Fibre up and running with Cool Ideas this thread was very quiet, people only had good things to say. Now, not so much.

I’m wondering why that is?

Edit: This is just my observation.
 
Looney said:
Is it just me or does anyone else notice that the amount of issues has increased lately? It’s understandable that these things happen but it seems like the issues have become more frequent lately.

When I first got my Fibre up and running with Cool Ideas this thread was very quiet, people only had good things to say. Now, not so much.

I’m wondering why that is?

Edit: This is just my observation.
Click to expand...

Network is growing. They connected to many more FTTH networks, where as it started out with only Vumatel Trenched in the beginning. They also launched more pops, as in CT and JHB instead of only JHB.

Basically, there are just so many more things that can go wrong, because the more things there are. Eventually it will calm down.
 
Tinuva said:
Network is growing. They connected to many more FTTH networks, where as it started out with only Vumatel Trenched in the beginning. They also launched more pops, as in CT and JHB instead of only JHB.

Basically, there are just so many more things that can go wrong, because the more things there are. Eventually it will calm down.
Click to expand...

I see your point, it makes sense. I do hope things settle. I don’t think I’v personally been affected but then again, I wouldn’t really know what to look out for unless the internet is completely dead.
 
Looney said:
I see your point, it makes sense. I do hope things settle. I don’t think I’v personally been affected but then again, I wouldn’t really know what to look out for unless the internet is completely dead.
Click to expand...

Inherently isn't that the whole point of this thread?

If you look at 90% of the posts it ends up being line or operator related, and realistically if you are posting to the thread it's because of an issue not because things are running as they should, it's the nature of the forum.
 
Looney said:
I see your point, it makes sense. I do hope things settle. I don’t think I’v personally been affected but then again, I wouldn’t really know what to look out for unless the internet is completely dead.
Click to expand...
Me too. While I understand the situation, its nicer when things, _just_work_ (tm).
 
PBCool said:
Inherently isn't that the whole point of this thread?

If you look at 90% of the posts it ends up being line or operator related, and realistically if you are posting to the thread it's because of an issue not because things are running as they should, it's the nature of the forum.
Click to expand...

Exactly. This forum is a means to directly connect us with CISP and be able to debate and work on issues.

As CISP network/client base increases, more variables get added to the mesh and the likelihood of something breaking increases.

In fairness, during my time with CISP i think there has been maybe 3 times when it was actually a CISP problem and all the other times a fibrehoods/vumatel issue.

I feel Vumatel doesn't have a proper grasp of their network and its not being properly managed. Typical case of grew to big and not keeping up. Really feels like Vumatel is turning into a Telkom.
 
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