Cool Ideas Fibre ISP - Feedback

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Zodiak said:
Please help, wanted to do some online gaming tonight and just can't....
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Would love to but seems to be Vumatel related, have had a couple reports for North Riding but no response from Vumatel as yet.
 
They both provide services in the area and are both on automation exchange so more than likely a backhaul issue.
 
Zodiak said:
Ok thank you, please can you log/escalate a ticket with them to resolve?
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I have tried to reach out but no response as yet, as soon as I have feedback I'll update.
 
At appears that the issue is persisting, running around 7 Meg this morning still nowhere close to my normal speed....
 
Zodiak said:
At appears that the issue is persisting, running around 7 Meg this morning still nowhere close to my normal speed....
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No response from Evotel as yet unfortunately :(
 
Uploading photos to Google Drive via Chrome, ~180Mbps

Very, very impressive. :D
 
My fibre just went down in Glenvista but unsure if it's vuma or cool ideas. @PBCool, can you assist me?
 
dasco144 said:
My fibre just went down in Glenvista but unsure if it's vuma or cool ideas. @PBCool, can you assist me?
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No notices around Glenvista, please call our call centre for assistance 0105932665. We have no outages on our side currently.
 
PBCool said:
No notices around Glenvista, please call our call centre for assistance 0105932665. We have no outages on our side currently.
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And there's the notice from Vumatel of an outage, affecting the whole of JHB South technicians on their way.
 
PBCool said:
Waiting on feedback from Vumatel on whether it's been completed.
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Any feedback as yet @BPCool ?

Still only getting half my speed. Getting slightly irritated with Vumatel.. What recourse does CISP have with them if they can't supply the service speeds that is being paid by customers?
 
PBCool said:
And there's the notice from Vumatel of an outage, affecting the whole of JHB South technicians on their way.
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I phoned to report my fibre out in Glenvista and wasn't told this I was just told it will take a day to fix! Can you tell your staff on the help desk
 
Ianf1 said:
I phoned to report my fibre out in Glenvista and wasn't told this I was just told it will take a day to fix! Can you tell your staff on the help desk
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They are aware, what time did you call? Please also pm me the number you called from.
 
Hunted said:
Any feedback as yet @BPCool ?

Still only getting half my speed. Getting slightly irritated with Vumatel.. What recourse does CISP have with them if they can't supply the service speeds that is being paid by customers?
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Not much unfortunately its a best effort service, are you only getting half the speed during the day as well?
 
@PBCool is there any way to view my monthly download/upload usage? I don't see it anywhere in the coolzone?
 
So PBCool, called your Call Centre this morning and was told there is a known issue witg Evotel in Northriding and since 7 pm last night. Got hold of Evotel on social media and they confirmed they know nothing about it and have no open ticket.... So who is lying to me? The speed has since picked up to 25 meg but still not close to my usual 40 plus....
 
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