Cool Ideas Fibre ISP - Feedback

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PBCool said:
We are swapping optics at the main peering location in Cape Town today on both sides, will update once done and you can then continue to test and let me know.
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Thank you for the feedback Paul....
I was just coming online to ask what has happen now because things are dead slow, time outs, high latency to local Cape Town sites and International is all over the place.

Good luck!! hope you guys can get this sorted out.
 
theDave said:
Is there an ETA on this as it seems international traffic is down. I've logged a ticket [Ticket ID: COOL-20180322-87796] for West Beach area in Cape Town. Confirmed with neighbours using Cisp aswell. Bad day for working from home.
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There is a general Octotel issue, we are looking into it with them apologies for the interruption.
 
jannier said:
Thank you for the feedback Paul....
I was just coming online to ask what has happen now because things are dead slow, time outs, high latency to local Cape Town sites and International is all over the place.

Good luck!! hope you guys can get this sorted out.
Click to expand...

This part has been changed and routing back to normal.
 
OK so lets test, PC directly connected to CPE.

Interworks


Clear Access


Vox


Vodacom


Cool Ideas Randburg


Vodafone London


Looking good :)
So lets hope this holds up for the 6pm - 11pm time slot.
 
PBCool said:
There is a general Octotel issue, we are looking into it with them apologies for the interruption.
Click to expand...

Service seems to be back to normal ( Westbeach area )
Selecting best server based on ping...
Hosted by Clear Access (Cape Town) [1.23 km]: 5.199 ms
Testing download speed................................................................................
Download: 98.10 Mbit/s
Testing upload speed................................................................................................
Upload: 96.66 Mbit/s
Click to expand...
 
Yeap Octotel replaced the optic on their side and errors stopped.
 
@PBCool

What ever was done today local speeds in Cape Town are perfect tonight, get consistent solid full line speed.

Interworks


Vodacom


The Cape Town to Cool Ideas Randburg is still all over the place. Strange thing, download speed starts at full speed and then bleeds off. Upload seems mostly fine.







 
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jannier said:
@PBCool

What ever was done today local speeds in Cape Town are perfect tonight, get consistent solid full line speed.

Interworks


Vodacom


The Cape Town to Cool Ideas Randburg is still all over the place. Strange thing, download speed starts at full speed and then bleeds off. Upload seems mostly fine.







Click to expand...
Great.
 
Hi PBCool, I got disconnected tonight at 23h05 approximately and it would not connect after trying for a few minutes. I will try again a bit later in the evening, but for now I have reverted back to my ADSL connection.

I am connected via Frogfoot in the Century City area (Cape Town).

I've emailed support, no ticket number as yet. Fortunately it's not the end of the world, my ADSL is still running for the next few weeks.

Edit: Lights are green on the CCC ONT and green on the Frogfoot Mikrotik router.
Orange on the WR840N CISP router.

Edit2: Thanks, CISP support replied,
I can confirm that we received an emergency change notification from Frogfoot a few minutes ago for emergency maintenance that is taking place right now.

They don't expect the maintenance to take very long but have not provided an exact ETA.

Regards
----------------------------------------------
Ticket ID: #COOL-20180322-88213
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Last edited:
This was at 1:13am:

Dear Frogfoot Customer

*

Please be advised that this maintenance has gone over the change window. We have encountered an unplanned system error, and we ae busy troubleshooting.

*

We apologise in advance for any inconvenience caused, and endeavour to have this resolved as soon as possible.

*

Kind regards

*

Frogfoot Change Control
 
PBCool said:
This was at 1:13am:

Dear Frogfoot Customer

*

Please be advised that this maintenance has gone over the change window. We have encountered an unplanned system error, and we ae busy troubleshooting.

*

We apologise in advance for any inconvenience caused, and endeavour to have this resolved as soon as possible.

*

Kind regards

*

Frogfoot Change Control
Click to expand...

Thanks for the update - hopefully they resolve it quickly.
Burning through my mobile data :o
 
StrontiumDog said:
Hi PBCool, I got disconnected tonight at 23h05 approximately and it would not connect after trying for a few minutes. I will try again a bit later in the evening, but for now I have reverted back to my ADSL connection.

I am connected via Frogfoot in the Century City area (Cape Town).

I've emailed support, no ticket number as yet. Fortunately it's not the end of the world, my ADSL is still running for the next few weeks.

Edit: Lights are green on the CCC ONT and green on the Frogfoot Mikrotik router.
Orange on the WR840N CISP router.

Edit2: Thanks, CISP support replied,
Click to expand...

I'm having the same issue in Century City.
 
Anyone else have no throughput with OS? Been unable to use the net since 8am.
 
Just how uncapped is your uncapped packages, what usage can one have on a 100mbps line before you say listen behave ?
 
under_sky said:
Just how uncapped is your uncapped packages, what usage can one have on a 100mbps line before you say listen behave ?
Click to expand...

I've done terabytes in a single month without issue. Average usage for my (fairly big) household is probably around 1TB. Cool Ideas claim no shaping or throttling, and I've never noticed either taking place.
 
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