Cool Ideas Fibre ISP - Feedback

[PBCool]

Yeap we had a brief issue with a switch, apologies.

 

[xefor]

hey @PBCool My line has been going down since 3 March 2018. It seems that is keeps forgetting its configuration (blue flashing light) vumatel technicians fix it and then a week later it breaks again. Not getting anywhere with Vumatel right now. #COOL-20180403-90814


and now its up again :_:

 

[PBCool]

hey @PBCool My line has been going down since 3 March 2018. It seems that is keeps forgetting its configuration (blue flashing light) vumatel technicians fix it and then a week later it breaks again. Not getting anywhere with Vumatel right now. #COOL-20180403-90814


and now its up again :_:

Cool will escalate for you.

 

[Looney]

Morning PBCool

My internet this morning is dead. My ONT is flashing red. Do you know what’s going on?

Vuma-Aerial Glenhazel

 

[nk1]

Thank you, really appreciate your effort to help me.

Thanks PBCool, seems as though you kept to your promise. Here are some results from peak time last night.
http://www.speedtest.net/result/7218822306.png
http://www.speedtest.net/result/7219179856.png

Please advise as to what was causing the issue, I will monitor over the next couple of days?

Thank you.

 

[PBCool]

Thanks PBCool, seems as though you kept to your promise. Here are some results from peak time last night.
http://www.speedtest.net/result/7218822306.png
http://www.speedtest.net/result/7219179856.png

Please advise as to what was causing the issue, I will monitor over the next couple of days?

Thank you.

Great, there was some saturation at the NNI which we resolved yesterday.

 

[blacklung]

(Octotel 100/100 West Beach Cape Town ). Upload speeds in the last couple of days seems all over the place:

Currently http://www.speedtest.net/result/7220694682.png

Last couple of days:


cisp ticket: #COOL-20180412-93372

 

[PBCool]

(Octotel 100/100 West Beach Cape Town ). Upload speeds in the last couple of days seems all over the place:

Currently http://www.speedtest.net/result/7220694682.png

Last couple of days:
View attachment 514363

cisp ticket: #COOL-20180412-93372

Thanks the guys will log this with Octotel.

 

[blacklung]

Thanks the guys will log this with Octotel.

Have also noted that I'm getting a wack more " pppoe[7459]: Bad TCP checksum dfed " Errors on the Linux gateway;

Total errors Period
21 Jan
299 Feb
3331 Mar
3786 Apr

 

[Zodiak]

Fibre up and down yet again, disconnecting every few minutes in North Riding, yay Evotel and Cool Ideas.... Not....

 

[Splinter]

Thanks the guys will log this with Octotel.

A question - can you log as easily with Vumatel?

 

[PBCool]

Fibre up and down yet again, disconnecting every few minutes in North Riding, yay Evotel and Cool Ideas.... Not....

I believe there is Maintenance planned for North riding, hopefully they resolve these issues asap.

 

[PBCool]

A question - can you log as easily with Vumatel?

What do you mean?

 

[Splinter]

What do you mean?

You just said, "Thanks the guys will log this with Octotel." There is only Vumatel laying fibre in my area. So, if I choose you as an ISP, and there is an issue, can you log "log this" as easily with Vumatel as you apparently can with Octotel?

 

[PBCool]

You just said, "Thanks the guys will log this with Octotel." There is only Vumatel laying fibre in my area. So, if I choose you as an ISP, and there is an issue, can you log "log this" as easily with Vumatel as you apparently can with Octotel?

We deal with line issues with every provider on a daily basis and Vumatel is one of the largest in the country so yes we can log line faults with Vumatel as easily . Their Trenched network is far quicker for resolution as it's much simpler compared to the aerial/GPON side.

 

[Splinter]

We deal with line issues with every provider on a daily basis and Vumatel is one of the largest in the country so yes we can log line faults with Vumatel as easily . Their Trenched network is far quicker for resolution as it's much simpler compared to the aerial/GPON side.

Ok cool (har de har) - thanks for the feedback.

 

[Mr Scratch]

Flapping here in Randburg - any general issues on Vuma trenched?

 

[SpiderGear]

Flapping here in Randburg - any general issues on Vuma trenched?

Same for me in Randburg.. Also on trenched.

 

[PBCool]

Flapping here in Randburg - any general issues on Vuma trenched?

No known issues or notices from Vumatel.

 

[jgoosen206]

Is it true that activation can take up to 48 hours after install is completed ? This is on openserve