Cool Ideas Fibre ISP - Feedback

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Quattro! said:
Thanks, at least now I know am not the only one affected. Hopefully this will be sorted tomorrow.
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Same here, SADV and CISP. Goes down and back up every few minutes. Netflix and chilling isn’t very chilled :(
 
Which ISPs have 247 support? Vox?

This is one of the biggest drawbacks of CISP imho
 
nivek said:
Which ISPs have 247 support? Vox?

This is one of the biggest drawbacks of CISP imho
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Vox's 24/7 support is "uhhh... that department is closed please call back at 8am"

At least with CISP when you call you're immediately with someone competent.
 
There seems to be an issue on the SADV network, we have logged it but they don't do much over weekends. This is only affecting certain SADV customers.
 
Looks like this was resolved about 4:30hrs ago? Anyone still having issues?
 
This is a question that was probably asked before, but I'm not going to read through 349 pages :P

Vuma will be installing my CPE on Wednesday. Can I order my data account via CISP beforehand, or should I wait for the CPE to be installed first?
 
Ripstorm said:
This is a question that was probably asked before, but I'm not going to read through 349 pages :P

Vuma will be installing my CPE on Wednesday. Can I order my data account via CISP beforehand, or should I wait for the CPE to be installed first?
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once its installed you log in via the CPE to the vuma site and then you order your package there, i think its called VumaShop
 
I have had a ticket open regarding slow response to telkom for over a month now. Looking at past posts I see its was an issue over a year ago (Post #1848) so loosing hope that it is ever going to be resolved. PBCool, can you please have a look at this? COOL-20180314-86097

mystic007 said:
Also seeing a huge jump in latency to Telkom

Code: 
                                                        Packets               Pings
 Host                                                 Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 155.93.141.1                                       0.0%    28    0.9   2.9   0.9  12.7   2.1
 2. c4x-backbone.coolideas.co.za                       0.0%    28    2.5   2.6   1.1   7.1   1.3
 3. cx-backbone.coolideas.co.za                        0.0%    28    2.9   4.1   1.1  35.5   6.2
 4. c3u-backbone.coolideas.co.za                       0.0%    28    2.9   2.9   1.2   5.0   0.8
 5. 197.96.214.112                                     0.0%    27    2.7   3.6   2.3   7.0   1.1
 6. 196.26.0.130                                       0.0%    27    3.9   3.8   2.4  12.0   1.9
 7. openserve.ixp.joburg                               3.7%    27  168.3 167.3 166.0 171.6   1.1
 8. rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za     0.0%    27  164.6 165.2 164.4 167.6   0.8
 9. nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za          0.0%    27  168.9 170.6 168.8 175.9   1.5
10. 196.25.10.42                                       0.0%    27  169.1 169.2 167.2 180.0   2.8
11. 198.54.206.73                                      0.0%    27  167.6 168.5 167.1 171.5   1.2
12. www.telkom.co.za                                   0.0%    27  170.9 173.2 169.3 224.4  10.4

Something is definitely not right
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Nivec said:
I have had a ticket open regarding slow response to telkom for over a month now. Looking at past posts I see its was an issue over a year ago so loosing hope that it is ever going to be resolved. PBCool, can you please have a look at this? COOL-20180314-86097
Click to expand...

Yeap sure, this is OS returning traffic via London, it just takes time to resolve then they seem to break it, but will escalate again.
 
Are there any known issues currently with Octotel in Table View (Arum Road)?

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