Cool Ideas Fibre ISP - Feedback

Status
Not open for further replies.
under_sky said:
Indeed is there any specific MTU/MSS you would like me to use
Click to expand...
Generally just disabling the setting on the USG should be fine. The PPP concentrators modify the MTU/MSS for you.
 
McT said:
Hi PBCool,

I logged this with support Thursday morning. Was advised it is a Vumatel problem. Called to follow up on Friday afternoon. Support advised me that they will ask Vuma to investigate, but would be late Friday evening or Saturday morning. Shortly after this call I got a text message from Vuma.

Called midday and Support said they'd follow up with Vuma and call me back. Nada.

Two points of observation from a frustrated customer:

1. I got the impression that if I had not called Friday, Vumatel would not have been contacted.
2. Support, so far, are quite underwhelming in keeping me up to date and/or calling me back as I recall being promised.

First impressions of CISP Support is unfortunately probably a 2.5/5.

So while this may well be out of your hands, it is the small, simple things that would give a little heart to your customer.

Regards,
McT
Click to expand...
Do you have a ticket number for me to investigate?
 
My internet went down around 30 minutes ago. Tried rebooting all hardware to no avail. Northriding area- on Vumatel.

EDIT: back online but slow A.F.
 
Last edited:
Spartaniz said:
My internet went down around 30 minutes ago. Tried rebooting all hardware to no avail. Northriding area- on Vumatel.

EDIT: back online but slow A.F.
Click to expand...
Same my side. Slow as can be in Northriding. Any ideas?
 
@PBCool - any known issues on Vuma Aerial in North Riding currently?

Speeds are unbearably slow. ONT rebooted already. And your support desk already closed...

No issues noted on your website.

Thanks.
 
Last edited:
Spartaniz said:
My internet went down around 30 minutes ago. Tried rebooting all hardware to no avail. Northriding area- on Vumatel.

EDIT: back online but slow A.F.
Click to expand...
Will you PM me your IP?
 
djsadie said:
@PBCool - any known issues on Vuma Aerial in North Riding currently?

Speeds are unbearably slow. ONT rebooted already. And your support desk already closed...

No issues noted on your website.

Thanks.
Click to expand...
Please also PM me your IP
 
djsadie said:
Same my side. Slow as can be in Northriding. Any ideas?
Click to expand...

Same issue here. Internet is back, but connectivity is horrid, 2mbs down 30 up on a 50/50 line...

Why is north-riding infrastructure so terrible...
 
djsadie said:
PM with IP sent. Speedtest to CI doesn't go more than 2Mbps down, but up seems ok at 200)
Latency +15ms
Click to expand...

That is the exact speed i am getting. Wont break past 2mps down, but up is okish, with the latency +15ms. Try do an MTR test, the packet loss is horrid
 
Yeah Vumatel have confirmed they are running on a backup link.
 
PBCool said:
Yeah Vumatel have confirmed they are running on a backup link.
Click to expand...
Thanks. Assuming then that Vumatel will have to attend and resolve.

The question is when? I foresee a number of p*ssed off clients... Including my two neighbours on CI.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X