Do you have a ticket number for me to investigate?Hi PBCool,
I logged this with support Thursday morning. Was advised it is a Vumatel problem. Called to follow up on Friday afternoon. Support advised me that they will ask Vuma to investigate, but would be late Friday evening or Saturday morning. Shortly after this call I got a text message from Vuma.
Called midday and Support said they'd follow up with Vuma and call me back. Nada.
Two points of observation from a frustrated customer:
1. I got the impression that if I had not called Friday, Vumatel would not have been contacted.
2. Support, so far, are quite underwhelming in keeping me up to date and/or calling me back as I recall being promised.
First impressions of CISP Support is unfortunately probably a 2.5/5.
So while this may well be out of your hands, it is the small, simple things that would give a little heart to your customer.