Cool Ideas Fibre ISP - Feedback

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djsadie said:
Thanks. Assuming then that Vumatel will have to attend and resolve.

The question is when? I foresee a number of p*ssed off clients... Including my two neighbours on CI.
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Indeed I thought they had new capacity installed via an additional link, has it been done yet?
 
Greg27 said:
Indeed I thought they had new capacity installed via an additional link, has it been done yet?
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We were told the same thing, obviously not so will be taking it up with them.
 
djsadie said:
Thanks. Assuming then that Vumatel will have to attend and resolve.

The question is when? I foresee a number of p*ssed off clients... Including my two neighbours on CI.
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Yeah of course, it will affect everyone in the area.
 
i see my line is still broken this morning... Wonder when they will get it back up and running
 
Yeap waiting on an update from Vumatel, did either of you receive comms from Vumatel?
 
PBCool said:
Yeap waiting on an update from Vumatel, did either of you receive comms from Vumatel?
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Nothing from Vuma. Their Twitter site is quiet too.

Please update your support team on the issue. I logged a ticket last night and this morning your support came back and indicated that my line is fine... With the standard question whether I ran the speed test whilst being plugged in with cable ��
 
djsadie said:
Nothing from Vuma. Their Twitter site is quiet too.

Please update your support team on the issue. I logged a ticket last night and this morning your support came back and indicated that my line is fine... With the standard question whether I ran the speed test whilst being plugged in with cable ��
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Yeah unfortunately we haven't received official comms either which is why the support channel doesn't work as it should.
 
Apparently the Northriding thing has been resolved. Please test and let me know?
 
Using MyBroadband Speedtest:

Ping: 4ms
Download: 89.96Mbps
Upload: 89.92Mbps

Using Speedtest.net (Local)

Ping: 3ms
Download: 90.87Mbps
Upload: 93.08Mbps

Using Speedtest.net (London)

Ping: 164ms
Download: 59.27Mbps
Upload: 22.86Mbps

Using Speedtest.net (Miami)

Ping: 263ms
Download: 47.28Mbps
Upload: 0.88Mbps

Using Speedtest.net (California)

Ping: 308ms
Download: 12.14Mbps
Upload: 0.76Mbps

Using Fast.com

Download: 6.8Mbps
 
Vumatel trenched Edgemead, Cape Town - latency gone up by between 30 to 40+ ms both local and international noticed since early this morning - anyone else?
 
EveDawg said:
Vumatel trenched Edgemead, Cape Town - latency gone up by between 30 to 40+ ms both local and international noticed since early this morning - anyone else?
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No known issues, do you have an MTR?
 
Internet connection has been frustrating today. I randomly get disconnected, then the connection just come back. Disconnected my preferred wifi router and connected the router supplied by Cool Ideas still having the same problem. I am on SADV.
 
Quattro! said:
Internet connection has been frustrating today. I randomly get disconnected, then the connection just come back. Disconnected my preferred wifi router and connected the router supplied by Cool Ideas still having the same problem. I am on SADV.
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Same story
Also on SADV.. up and down every 30 min
 
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