Cool Ideas Fibre ISP - Feedback

[PBCool]

Anything i can try or test from my side?

When you say you cant get the throughput are you referring to download or upload traffic to your AWS service? Or both?

 

[Zassie]

When you say you cant get the throughput are you referring to download or upload traffic to your AWS service? Or both?

Upload traffic... Download is perfectly fine

 

[PBCool]

Upload traffic... Download is perfectly fine

Are you using Windows? And have you tried a different device at all? our upload capacity peaks at around 30% use.

 

[Zassie]

Are you using Windows? And have you tried a different device at all? our upload capacity peaks at around 30% use.

Yes i am using Window.
I have also tried every TCP auto scaling setting. Right now i am using the most "aggressive" setting.
I haven't tried a different device if you mean a cellphone or tablet, but i have tried different desktop PC's.
Also, to put your mind at ease, all the PC's are connected via cat6 cables and the internet router is a mikrotik RouterBoard 750GL so no issues with routing and local network performance etc

 

[PBCool]

Yes i am using Window.
I have also tried every TCP auto scaling setting. Right now i am using the most "aggressive" setting.
I haven't tried a different device if you mean a cellphone or tablet, but i have tried different desktop PC's.
Also, to put your mind at ease, all the PC's are connected via cat6 cables and the internet router is a mikrotik RouterBoard 750GL so no issues with routing and local network performance etc

I would try with a different OS, like a tablet and see, if you can?

 

[semaphore]

This is from one of our edges where one of the Vumatel handoffs are:

# ADDRESS LOSS SENT LAST AVG BEST WORST
1 154.0.3.110 0% 3740 0.7ms 0.6 0.4 86.7
154.0.4.50
154.0.4.42
154.0.3.114
2 154.0.4.254 0% 3740 158.5ms 182.1 157.9 372.7
154.0.1.146
154.0.1.106
154.0.1.222
154.0.1.214
3 195.66.226.234 0% 3740 159.5ms 183.7 159.1 486.6
4 137.221.79.33 0% 3740 159.7ms 186.1 159.3 987.1
5 100% 3740 timeout
6 137.221.77.71 0.1% 3739 166.6ms 190.6 165.9 429.5
137.221.77.73
7 137.221.66.35 0.1% 3739 166.6ms 190.5 166 506.1
137.221.66.39
137.221.66.37
8 10.109.1.26 0.1% 3739 166.7ms 189.9 165.8 448.2
10.109.1.38
10.109.1.18
9 185.60.115.40 0.1% 3739 167.7ms 189.3 165.5 446.5


And the one packet loss seems to happen on Blizzards network.

Blizzard block all sorts of traffic on their network, that is why there is packetloss there.

 

[PBCool]

Blizzard block all sorts of traffic on their network, that is why there is packetloss there.

Nah i wouldn't say so, you can see it's one packet that didn't make it all the way through at a certain point.

 

[PBCool]

[MENTION=394133]PBCool[/MENTION] - Do you know what the story is with Cool Ideas access to Vumatel aerial fibre in Cape Town?
I was told this morning (after getting the run-around all day yesterday) that there was a problem with Cool Ideas access to the aerial fibre here. They promised it would be sorted out before the end of today. Haven't heard anything yet and still not working

So bad news is I've just been called by the Reflex guys that Vumatel contract stating they took the wrong optic module to patch our NNI and can only go back with the right module tomorrow morning, so unfortunately there is nothing I can do to get this service up today

 

[digitalis]

So bad news is I've just been called by the Reflex guys that Vumatel contract stating they took the wrong optic module to patch our NNI and can only go back with the right module tomorrow morning, so unfortunately there is nothing I can do to get this service up today

Thanks for the feedback. Please let me know once it's working (or better yet, tell your support guys to actually return my calls/emails).

 

[PBCool]

Thanks for the feedback. Please let me know once it's working (or better yet, tell your support guys to actually return my calls/emails).

Yeah unfortunately they were also awaiting feedback on the NNI so they wouldn't be able to update you to be honest.

 

[Sinbad]

Out of curiosity, what happened today?

 

[Brieuse]

If you have to ask what happened today then perhaps it’s time to move ?

 

[Sinbad]

If you have to ask what happened today then perhaps it’s time to move ?

Why on earth would you say that? One blip doesn't indicate a problem.

 

[Brieuse]

Thread is rife with people concerned about “blips”

 

[Tinuva]

Thread is rife with people concerned about “blips”

It's the type of customers cisp attract. We all only expect to be on the best network. We want it to always stay the best. Staying on top of things like blips is how it happens.

 

[Brieuse]

Oh ok, most of us have moved on from that, internet is yesterday’s news

 

[Sinbad]

Thread is rife with people concerned about “blips”

Educated feedback is a very powerful tool in helping an ISP run the best possible network. I believe in helping shape the customer experience by providing the ISP with everything they can possibly want to know from me about what I want and what I experience.
An hour of increased latency is not reason to abandon ship.

 

[Brieuse]

Ok, I assume they are compensating you for the effort?

 

[Sinbad]

Ok, I assume they are compensating you for the effort?

Yes. I get a better network. And as a side effect so do you.

 

[Bryn]

If you have to ask what happened today then perhaps it’s time to move ?

There's nowhere to move from Cool Ideas.