Cool Ideas Fibre ISP - Feedback

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I am pushing for resolution this week, should have feedback for you tomorrow. Sorry for the delays on this.
 
peterza said:
Openserve here (100/50mbit). I have to second your thoughts. Almost 3 weeks of terrible performance (<8mbit) and horrific latency from ~6pm onward is now annoying... dare I say, for the money, ridiculous.

@PBCool anything to update us on? Can we have a commitment on a time-frame for resolution? I'm starting to feel stupid for choosing this ISP.
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The slow speed is definitely not Cool Ideas fault. I belive that Opnserve IPC section is having capicity issues.


I have seen this on few fiber lines from family and work members the results are the same for.

Afrihost
Axxess
Mweb
VOX

They all crawl during peak times.
 
Hey, [MENTION=394133]PBCool[/MENTION] - I see Vox might be up for sale - you going to buy them? :)
 
[MENTION=394133]PBCool[/MENTION]

Octotel is our complex fiber provider and they've finally given us notice that the fiber has gone live in our complex. I am a fairly hardcore gamer though and had some queries that I sent through to your support department over a week ago. Only got a response a day or two ago that my query was being looked into.

Ticket ID is #COOL-20180612-111538

But basically I wanted to find out how is your traffic handled locally? I am based in Cape Town and my last ISP decided to switch backbone providers at one point, resulting in CPT traffic being routed to JHB and then back to CPT. This added 30-50 ms which is a big deal for me.

Also just wondering what sort of latency should I expect from Cape Town to the UK on your residential packages? I ping www.comedy.co.uk on my adsl connection and get anywhere from 173-180ish on average.

I am hoping to get this info asap. If the numbers are reasonable, I will be joining you guys before the end of this month (assuming you can do an install sooner rather than later).
 
zolly said:
[MENTION=394133]PBCool[/MENTION]

Octotel is our complex fiber provider and they've finally given us notice that the fiber has gone live in our complex. I am a fairly hardcore gamer though and had some queries that I sent through to your support department over a week ago. Only got a response a day or two ago that my query was being looked into.

Ticket ID is #COOL-20180612-111538

But basically I wanted to find out how is your traffic handled locally? I am based in Cape Town and my last ISP decided to switch backbone providers at one point, resulting in CPT traffic being routed to JHB and then back to CPT. This added 30-50 ms which is a big deal for me.

Also just wondering what sort of latency should I expect from Cape Town to the UK on your residential packages? I ping www.comedy.co.uk on my adsl connection and get anywhere from 173-180ish on average.

I am hoping to get this info asap. If the numbers are reasonable, I will be joining you guys before the end of this month (assuming you can do an install sooner rather than later).
Click to expand...


From my experience, CPT will route to CPT without issues... If for some reason routes go to JHB it will be because of a fault and it will get attending too. If not post here and PBCool will sort you out...

As for international latency to the UK i generally see around 140ms - 150ms and is very stable with little to no jumps.

This coming from my connection in the northern suburbs of CPT :)
 
DJZassie said:
From my experience, CPT will route to CPT without issues... If for some reason routes go to JHB it will be because of a fault and it will get attending too. If not post here and PBCool will sort you out...

As for international latency to the UK i generally see around 140ms - 150ms and is very stable with little to no jumps.

This coming from my connection in the northern suburbs of CPT :)
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Thanks for the feedback dude. That answers pretty much all of my questions. Looking forward to the 150 ms in games :D

Will probably contact Cool Ideas tomorrow to see if I can get them to come do my install next week.
 
zolly said:
[MENTION=394133]PBCool[/MENTION]

Octotel is our complex fiber provider and they've finally given us notice that the fiber has gone live in our complex. I am a fairly hardcore gamer though and had some queries that I sent through to your support department over a week ago. Only got a response a day or two ago that my query was being looked into.

Ticket ID is #COOL-20180612-111538

But basically I wanted to find out how is your traffic handled locally? I am based in Cape Town and my last ISP decided to switch backbone providers at one point, resulting in CPT traffic being routed to JHB and then back to CPT. This added 30-50 ms which is a big deal for me.

Also just wondering what sort of latency should I expect from Cape Town to the UK on your residential packages? I ping www.comedy.co.uk on my adsl connection and get anywhere from 173-180ish on average.

I am hoping to get this info asap. If the numbers are reasonable, I will be joining you guys before the end of this month (assuming you can do an install sooner rather than later).
Click to expand...

ping comedy.co.uk

Pinging comedy.co.uk [91.192.195.29] with 32 bytes of data:
Reply from 91.192.195.29: bytes=32 time=146ms TTL=57
Reply from 91.192.195.29: bytes=32 time=145ms TTL=57
Reply from 91.192.195.29: bytes=32 time=146ms TTL=57
Reply from 91.192.195.29: bytes=32 time=146ms TTL=57

Ping statistics for 91.192.195.29:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 145ms, Maximum = 146ms, Average = 145ms

And as DJZassie says, CPT is routed local here in CPT, If not, PM PBCool or post a MTR, traceroute here and he sorts it out.
 
jannier said:
ping comedy.co.uk

Pinging comedy.co.uk [91.192.195.29] with 32 bytes of data:
Reply from 91.192.195.29: bytes=32 time=146ms TTL=57
Reply from 91.192.195.29: bytes=32 time=145ms TTL=57
Reply from 91.192.195.29: bytes=32 time=146ms TTL=57
Reply from 91.192.195.29: bytes=32 time=146ms TTL=57

Ping statistics for 91.192.195.29:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 145ms, Maximum = 146ms, Average = 145ms

And as DJZassie says, CPT is routed local here in CPT, If not, PM PBCool or post a MTR, traceroute here and he sorts it out.
Click to expand...

Thanks dude :)
 
[MENTION=26780]All[/MENTION]

test with another ISP account, if the performance is the same you can blame Openserve... else open a ticket with CISP.
 
So turns out Frogfoot did the preorder home installs for lynwood zone 1:3 but they haven't activated the network yet. So got a shining cpe and fibre line but can't use it. The frustration of getting fibre...
 
[MENTION=394133]PBCool[/MENTION] internet is dead in Brackenfell, Cape Town. Vumatel trenched

Ticket - COOL-20180622-114942
 
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ginggs said:
CPE flashing a blue light, by any chance?
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Had to head into work now. Was gonna be working from home, but all lights were solid. I switched the router off for about 15min and turned it on and it seemed to be working again, but I'll let CISP investigate as a precautionary measure.
 
DuckKnuckle said:
Had to head into work now. Was gonna be working from home, but all lights were solid. I switched the router off for about 15min and turned it on and it seemed to be working again, but I'll let CISP investigate as a precautionary measure.
Click to expand...

I drove over the bridge on Brackenfell boulevard earlier and saw a Vuma ldv and an unmarked ldv - so I assume there were issues there.

Im on Vuma and CISP with no issues currently
 
Hi , am i correct in saying that if according to the telkom website i have fibre in my complex, i can apply to cool ideas fibre, with openserv?

My girlfriend applied and she got the following reply from cool ideas:

Apologies, I regret to inform you however that we do not offer fibre services in ..... on the fibre network currently.

We hope that this changes one day and that they expand access to residential properties.

If there is anything I can help you with, please don’t hesitate to ask!
 
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