Cool Ideas Fibre ISP - Feedback

[SeaSickMama]

PM me a URL.

Done so [MENTION=394133]PBCool[/MENTION] when i did download it over my rain connection it ran at about 3.5MBps

 

[PBCool]

[MENTION=394133]PBCool[/MENTION] can you do anything with this data? Also been seeing packet loss on my link (vuma aerial 200/200 in kensington)

2018-07-19T20:15:58+0200

Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. 192.168.1.1 0.0% 107 0.5 0.4 0.4 0.8 0.1
2. 154.0.0.111 0.0% 107 2.2 2.2 1.9 2.8 0.2
3. 154.0.4.193 0.0% 106 2.7 2.3 1.6 3.3 0.2
4. 154.0.2.33 0.0% 106 2.3 2.4 2.0 2.9 0.1
5. 154.0.2.114 0.0% 106 2.4 2.6 1.6 11.8 1.3
154.0.1.138
6. 154.0.4.46 0.0% 106 2.7 3.4 2.6 15.6 2.0
154.0.4.101
154.0.4.54
154.0.3.22
7. 154.0.4.254 1.9% 106 160.4 161.6 159.8 181.6 2.7
154.0.4.250
154.0.1.222
154.0.1.234
8. 20ge.linx-jnpr.th-n.i3d.net 0.9% 106 162.4 165.6 160.3 193.0 7.2
9. 30ge.cr0-lr0.smartdc.rtm.i3d.net 1.9% 106 168.5 170.7 167.4 190.3 3.1
10. hosted-by.i3d.net 0.9% 106 168.2 171.4 167.7 179.4 2.1
11. 185.149.88.14 1.9% 106 167.9 172.1 167.8 230.5 11.0
12. 185.149.90.82 0.0% 106 167.6 169.9 167.5 179.5 2.4

But there is no loss to the destination IP? Remember loss along a path is insignificant unless it compounds.

 

[PBCool]

For the first time in a month. No high latency during the night. What changed?

Openserve managed to make a change yesterday morning.

 

[gidzekse]

But there is no loss to the destination IP? Remember loss along a path is insignificant unless it compounds.

I see. I don't know how to diagnose my issue then. I can't stream high quality content (5GB over an hour) without my stream pausing. My Rain LTE doesn't have these issues.

The issue mainly occurs early evenings. The only thing I've noticed is my Fibre throughput drops around those times whereas my Rain speeds are consistent throughout the day.

Any advice on what I can do to diagnose this issue?

 

[VegOtter]

Openserve managed to make a change yesterday morning.

Oh snap. My account is meant to be ending at the end of July because I could not play games online at all at peak times because of this. Now I would need to test and see if it is still the same.

 

[PBCool]

I see. I don't know how to diagnose my issue then. I can't stream high quality content (5GB over an hour) without my stream pausing. My Rain LTE doesn't have these issues.

The issue mainly occurs early evenings. The only thing I've noticed is my Fibre throughput drops around those times whereas my Rain speeds are consistent throughout the day.

Any advice on what I can do to diagnose this issue?

Where are you streaming from?

 

[gidzekse]

Where are you streaming from?

From 185.149.90.82, same destination is the MTR I sent earlier (https://mybroadband.co.za/vb/showth...P-Feedback?p=21832133&viewfull=1#post21832133)

 

[PBCool]

From 185.149.90.82, same destination is the MTR I sent earlier (https://mybroadband.co.za/vb/showth...P-Feedback?p=21832133&viewfull=1#post21832133)

Thanks but what service is this?

 

[gidzekse]

Thanks but what service is this?

It's like a personal filehost of sorts. What I do is through Kodi I manage my library and stream it via HTTP from the seedbox.

 

[mercurial]

You guys are great but you really need to employ more support personnel.

 

[Mr Scratch]

Seedboxes generally are geared towards seeding, so their networks are optimised for high bandwidth transfers to networks around EU which are known to be full of seedboxes such as Online.net, OVH, Hetzner, Leaseweb and i3D

That seedbox might have poor connectivity to South Africa...

 

[PBCool]

You guys are great but you really need to employ more support personnel.

Thanks, we manage the support staff based on a few metrics of company growth, hold times etc, What seems to be the problem?

 

[PBCool]

It's like a personal filehost of sorts. What I do is through Kodi I manage my library and stream it via HTTP from the seedbox.

You say you have an issue with it at a certain time though? What time is that? Also what happens when you try download a file instead of stream it?

 

[Pho3nix]

[MENTION=394133]PBCool[/MENTION] experiencing dropped packets in the evening while VPNing to work which doesn’t happen during the day.
Buffering also apparent.

Not sure who to MTR too since I Citrix in.

Is there a capacity problem with the Vumatel network in JHB?

 

[mercurial]

Thanks, we manage the support staff based on a few metrics of company growth, hold times etc, What seems to be the problem?

Slow turnaround times for tickets. It feels like we constantly need to escalate to get feedback.

 

[PBCool]

[MENTION=394133]PBCool[/MENTION] experiencing dropped packets in the evening while VPNing to work which doesn’t happen during the day.
Buffering also apparent.

Not sure who to MTR too since I Citrix in.

Is there a capacity problem with the Vumatel network in JHB?

If you Citrix in there should be a hostname you connect to? You can PM me the IP, The Vumatel network is vast and split between aerial and trenched so you need to be more specific, but there is no known congestion currently.

 

[PBCool]

Slow turnaround times for tickets.

This often depends on multiple factors, if there is an area wide issue due to a provider outage we will be flooded and there is backlog. So unfortunately we do our best but are not going to employ twice the staff count for these random occasions. It is something we monitor and manage very closely.

 

[Pho3nix]

If you Citrix in there should be a hostname you connect to? You can PM me the IP, The Vumatel network is vast and split between aerial and trenched so you need to be more specific, but there is no known congestion currently.

Trenched at both locations : parents (Northcliff) and at my place (Weltevreden).

Will be home shortly and PM you the details.

 

[mercurial]

This often depends on multiple factors, if there is an area wide issue due to a provider outage we will be flooded and there is backlog. So unfortunately we do our best but are not going to employ twice the staff count for these random occasions. It is something we monitor and manage very closely.

No worries, I completely understand

 

[gidzekse]

That seedbox might have poor connectivity to South Africa...

That could be the case but my Rain LTE functions fine. If I can't figure out what the issue is then I'll try a different host, any recommendations?