Cool Ideas Fibre ISP - Feedback

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gidzekse said:
[MENTION=394133]PBCool[/MENTION] can you do anything with this data? Also been seeing packet loss on my link (vuma aerial 200/200 in kensington)

2018-07-19T20:15:58+0200

Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. 192.168.1.1 0.0% 107 0.5 0.4 0.4 0.8 0.1
2. 154.0.0.111 0.0% 107 2.2 2.2 1.9 2.8 0.2
3. 154.0.4.193 0.0% 106 2.7 2.3 1.6 3.3 0.2
4. 154.0.2.33 0.0% 106 2.3 2.4 2.0 2.9 0.1
5. 154.0.2.114 0.0% 106 2.4 2.6 1.6 11.8 1.3
154.0.1.138
6. 154.0.4.46 0.0% 106 2.7 3.4 2.6 15.6 2.0
154.0.4.101
154.0.4.54
154.0.3.22
7. 154.0.4.254 1.9% 106 160.4 161.6 159.8 181.6 2.7
154.0.4.250
154.0.1.222
154.0.1.234
8. 20ge.linx-jnpr.th-n.i3d.net 0.9% 106 162.4 165.6 160.3 193.0 7.2
9. 30ge.cr0-lr0.smartdc.rtm.i3d.net 1.9% 106 168.5 170.7 167.4 190.3 3.1
10. hosted-by.i3d.net 0.9% 106 168.2 171.4 167.7 179.4 2.1
11. 185.149.88.14 1.9% 106 167.9 172.1 167.8 230.5 11.0
12. 185.149.90.82 0.0% 106 167.6 169.9 167.5 179.5 2.4
Click to expand...
But there is no loss to the destination IP? Remember loss along a path is insignificant unless it compounds.
 
PBCool said:
But there is no loss to the destination IP? Remember loss along a path is insignificant unless it compounds.
Click to expand...

I see. I don't know how to diagnose my issue then. I can't stream high quality content (5GB over an hour) without my stream pausing. My Rain LTE doesn't have these issues.

The issue mainly occurs early evenings. The only thing I've noticed is my Fibre throughput drops around those times whereas my Rain speeds are consistent throughout the day.

Any advice on what I can do to diagnose this issue?
 
PBCool said:
Openserve managed to make a change yesterday morning.
Click to expand...

Oh snap. My account is meant to be ending at the end of July because I could not play games online at all at peak times because of this. Now I would need to test and see if it is still the same.
 
gidzekse said:
I see. I don't know how to diagnose my issue then. I can't stream high quality content (5GB over an hour) without my stream pausing. My Rain LTE doesn't have these issues.

The issue mainly occurs early evenings. The only thing I've noticed is my Fibre throughput drops around those times whereas my Rain speeds are consistent throughout the day.

Any advice on what I can do to diagnose this issue?
Click to expand...

Where are you streaming from?
 
Seedboxes generally are geared towards seeding, so their networks are optimised for high bandwidth transfers to networks around EU which are known to be full of seedboxes such as Online.net, OVH, Hetzner, Leaseweb and i3D

That seedbox might have poor connectivity to South Africa...
 
mercurial said:
You guys are great but you really need to employ more support personnel.
Click to expand...

Thanks, we manage the support staff based on a few metrics of company growth, hold times etc, What seems to be the problem?
 
gidzekse said:
It's like a personal filehost of sorts. What I do is through Kodi I manage my library and stream it via HTTP from the seedbox.
Click to expand...

You say you have an issue with it at a certain time though? What time is that? Also what happens when you try download a file instead of stream it?
 
[MENTION=394133]PBCool[/MENTION] experiencing dropped packets in the evening while VPNing to work which doesn’t happen during the day.
Buffering also apparent.

Not sure who to MTR too since I Citrix in.

Is there a capacity problem with the Vumatel network in JHB?
 
Pho3nix said:
[MENTION=394133]PBCool[/MENTION] experiencing dropped packets in the evening while VPNing to work which doesn’t happen during the day.
Buffering also apparent.

Not sure who to MTR too since I Citrix in.

Is there a capacity problem with the Vumatel network in JHB?
Click to expand...

If you Citrix in there should be a hostname you connect to? You can PM me the IP, The Vumatel network is vast and split between aerial and trenched so you need to be more specific, but there is no known congestion currently.
 
mercurial said:
Slow turnaround times for tickets.
Click to expand...

This often depends on multiple factors, if there is an area wide issue due to a provider outage we will be flooded and there is backlog. So unfortunately we do our best but are not going to employ twice the staff count for these random occasions. It is something we monitor and manage very closely.
 
PBCool said:
If you Citrix in there should be a hostname you connect to? You can PM me the IP, The Vumatel network is vast and split between aerial and trenched so you need to be more specific, but there is no known congestion currently.
Click to expand...

Trenched at both locations : parents (Northcliff) and at my place (Weltevreden).

Will be home shortly and PM you the details.
 
PBCool said:
This often depends on multiple factors, if there is an area wide issue due to a provider outage we will be flooded and there is backlog. So unfortunately we do our best but are not going to employ twice the staff count for these random occasions. It is something we monitor and manage very closely.
Click to expand...

No worries, I completely understand :)
 
Waylander said:
That seedbox might have poor connectivity to South Africa...
Click to expand...

That could be the case but my Rain LTE functions fine. If I can't figure out what the issue is then I'll try a different host, any recommendations?
 
PBCool said:
You say you have an issue with it at a certain time though? What time is that? Also what happens when you try download a file instead of stream it?
Click to expand...

Yes I mainly notice it in the evenings, 6pm to 9pm. Download speeds around that time do indicate that there isn't enough throughput to stream the media as downloading the file takes longer than the playtime of the content. Threaded downloads are much better, I get around 14MBps at that time...
 
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