Paul (PBCool), I am really amazed that you guys still dont have control over the congestion etc... all I see is more and more people complaining about slow international speeds after 5pm to 11pm and you are always suggesting that there is a congestion somewhere and us the clients have to run some tests etc... it should be your responsibility to monitor your network, monitor which are congested sites which are not and manage your bandwidth accordingly but not expecting clients to run around doing tests etc.
For example, I am currently in Europe and reading this forum , had a internet speed issues here, contacted the ISP and they went through everything and ensured that they provided me maximum (100%) bandwidth and speeds according to the package I have chosen. They didnt ask any questions for me to run speedstests or anything else but they had the tools to sort the issues without me getting involved in few hours, no excuses whatsoever they just sorted the issue out.
Its also a similar fibre setup where the ISP is one company and the fibre lines are done by another, but the ISP has control over the complete network.
I dont see why you guys cannot support the same way and ensure that enough bandwidth is available for all your clients at all times. At the end of the day we are expected to pay full monthly amount and you have to ensure that full service is provided at all time, not find excuses that there is a congestion or other reasons as that doesnt make sense to us the customers, and what do you expect the customers to do about when you say it could be a congestion issue?
Cheers
Stojan
I don't think you understand the scenario, the layer2 is managed by the provider we have no way of getting metrics from them, we have asked this numerous times from all 20+ networks, you need to realise even if they are aware of congestion they will probably not share it, because if they are aware of it they are probably in the process of addressing it and dont want to risk admitting fault in light of having to refund ISPs.
If we were shaping or manipulating traffic in any way then it's easy for us to "sort out the issue" by changing policies, we dont do this in any way so the only factor of congestion left (unless it's a failure which we post on our network) is via the fibre provider. And because of the complexity of these networks we need test results for specific customers so we can take this evidence to the line provider and get it resolved.
Recently the issues with the West Rand and in Brackenfell in Cape Town were due to capacity issues on the providers network, this is not something we can just fix.
The whole point of this forum is to be transparent with our customers which is what I am doing? It's not making excuses.
You also need to remember these are new and evolving networks, it will take some time to settle, as there are "less" issues with the older portions of the networks.
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, we hopefully wont have anymore issues on the OS side of things.
