Cool Ideas Fibre ISP - Feedback

[Spartaniz]

Hi PBCool

I know you may not be able to assist but I'm hoping you can-

I'm using smartdnsproxy to access US Netflix and Hulu, but the quality is really bad. 320p, at best 720p. I'm using an Apple TV 4k, directly connected to my router.

I'm on the 100/100 package... Anyway I can improve my connection??

 

[CRE4MPIE]

Experiencing major packet loss in the Little Falls area to international - Any issues ?

Microsoft Windows [Version 10.0.17134.165]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\Way>ping -t www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.244.70] with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 212.58.244.70: bytes=32 time=186ms TTL=50
Reply from 212.58.244.70: bytes=32 time=186ms TTL=50
Request timed out.
Reply from 212.58.244.70: bytes=32 time=184ms TTL=50
Reply from 212.58.244.70: bytes=32 time=188ms TTL=50
Reply from 212.58.244.70: bytes=32 time=185ms TTL=50
Request timed out.
Reply from 212.58.244.70: bytes=32 time=182ms TTL=50
Reply from 212.58.244.70: bytes=32 time=179ms TTL=50
Reply from 212.58.244.70: bytes=32 time=179ms TTL=50
Reply from 212.58.244.70: bytes=32 time=187ms TTL=50
Reply from 212.58.244.70: bytes=32 time=211ms TTL=50
Reply from 212.58.244.70: bytes=32 time=189ms TTL=50
Reply from 212.58.244.70: bytes=32 time=184ms TTL=50
Request timed out.



Local Speedtest seems unaffected...


Microsoft Windows [Version 10.0.17134.165]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\Way>ping -t www.cisp.co.za

Pinging www.cisp.co.za [154.0.13.95] with 32 bytes of data:
Reply from 154.0.13.95: bytes=32 time=5ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=4ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59




Trying to play PUBG but it's unplayable with even the slightest bit of packetloss ...

 

[XennoX]

Experiencing major packet loss in the Little Falls area to international - Any issues ?

Indeed, experiencing the same. (Not Little Falls)

 

[Yster21]

Also in Little Falls, getting 0,5 Mbps down local speedtest.

Vuma Aerial.

 

[rvanwyk]

Same here in Wilgeheuwel. Even to Netflix. Vuma Aerial

 

[Zodiak]

Same here, international less than 1 meg speed in North Riding (Evotel).

 

[Arno4Jackie]

Having the same problem trying to play smite. ping is normal but massive packet loss
Very bad download and upload to local even.
This is on a 200/200 vumatel aerial

 

[ChadKay]

Same here super slow. Linksfield, JHB. Vumatel.

 

[Zodiak]

Local speed around 2 megs as well.... Seems there is an outage of some sort?

 

[Wyrd]

Same here, 2-4 megs down on a 200 meg line -- Paulshof, Vumatel, Cool Ideas

 

[XennoX]

Culprit seems to be the hop between 154.0.3.133 and several other nodes (154.0.3.22, 154.0.4.46, 154.0.4.117, uv9-cust.coolideas.co.za, etc.) - I am experiencing anywhere between 5% to around 20% packet loss on that hop.

 

[TranQ]

Definitely something wrong with local traffic, getting 30 - 40% packet loss and 40 ping. International looks fine.

 

[PBCool]

Yes aware please standby

 

[PBCool]

Should be stable again?

 

[Arno4Jackie]

Should be stable again?

what was the problem? i like knowing the technical aspects

 

[XennoX]

Should be stable again?

Sort of, as soon as I am routed via utq-cust.coolideas.co.za, 154.0.4.105, or 154.0.4.54, I start experiencing packet losses of greater than 5%.

Edit: You can add uvd-cust.coolideas.co.za to the list above.

 

[Rossco12]

Still getting packet loss as well. Paulshof area. This is becoming a common issue.

 

[PBCool]

Sort of, as soon as I am routed via utq-cust.coolideas.co.za, 154.0.4.105, or 154.0.4.54, I start experiencing packet losses of greater than 5%.

Edit: You can add uvd-cust.coolideas.co.za to the list above.

Do you have an MTR?

 

[PBCool]

Still getting packet loss as well. Paulshof area. This is becoming a common issue.

Do you have an MTR as well for me? And which fibre network?

 

[PBCool]

what was the problem? i like knowing the technical aspects

One of the core routers at IS Parklands ran into an issue.