Cool Ideas Fibre ISP - Feedback

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Experiencing major packet loss in the Little Falls area to international - Any issues ?

Microsoft Windows [Version 10.0.17134.165]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\Way>ping -t www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.244.70] with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 212.58.244.70: bytes=32 time=186ms TTL=50
Reply from 212.58.244.70: bytes=32 time=186ms TTL=50
Request timed out.
Reply from 212.58.244.70: bytes=32 time=184ms TTL=50
Reply from 212.58.244.70: bytes=32 time=188ms TTL=50
Reply from 212.58.244.70: bytes=32 time=185ms TTL=50
Request timed out.
Reply from 212.58.244.70: bytes=32 time=182ms TTL=50
Reply from 212.58.244.70: bytes=32 time=179ms TTL=50
Reply from 212.58.244.70: bytes=32 time=179ms TTL=50
Reply from 212.58.244.70: bytes=32 time=187ms TTL=50
Reply from 212.58.244.70: bytes=32 time=211ms TTL=50
Reply from 212.58.244.70: bytes=32 time=189ms TTL=50
Reply from 212.58.244.70: bytes=32 time=184ms TTL=50
Request timed out.

7491347023.png

Local Speedtest seems unaffected...


Microsoft Windows [Version 10.0.17134.165]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\Way>ping -t www.cisp.co.za

Pinging www.cisp.co.za [154.0.13.95] with 32 bytes of data:
Reply from 154.0.13.95: bytes=32 time=5ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=4ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59


7491341304.png

Trying to play PUBG but it's unplayable with even the slightest bit of packetloss ...
 
Having the same problem trying to play smite. ping is normal but massive packet loss
Very bad download and upload to local even.
This is on a 200/200 vumatel aerial

mb speedtest.jpg
mweb speedtest.jpg
 
Last edited:
Culprit seems to be the hop between 154.0.3.133 and several other nodes (154.0.3.22, 154.0.4.46, 154.0.4.117, uv9-cust.coolideas.co.za, etc.) - I am experiencing anywhere between 5% to around 20% packet loss on that hop.
 
Definitely something wrong with local traffic, getting 30 - 40% packet loss and 40 ping. International looks fine.
 
XennoX said:
Sort of, as soon as I am routed via utq-cust.coolideas.co.za, 154.0.4.105, or 154.0.4.54, I start experiencing packet losses of greater than 5%.

Edit: You can add uvd-cust.coolideas.co.za to the list above.
Click to expand...

Do you have an MTR?
 
PBCool said:
Do you have an MTR as well for me? And which fibre network?
Click to expand...

Logged a ticket with support, will wait there reply not going to go into details here as I am getting frustrated and know this it not the forum to raise this.
 
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