Cool Ideas Fibre ISP - Feedback

Freak_c · Jul 23, 2018

PBCool said:
TTConnect is having major issues on their network, it's been degraded since Saturday morning, we haven't received any tangible feedback from anyone there including their CEO. Basically they are just terrible at providing any information to their partner ISPs.

Just in my area or all over?

Concentric · Jul 23, 2018

[MENTION=394133]PBCool[/MENTION] (or anyone that knows) why would it not be possible to assign a static ip on vuma aerial, but possible through trenched?

PBCool · Jul 23, 2018

Freak_c said:
Just in my area or all over?

Good question, check our page and see what's listed but as far as degraded services it seems all over.

PBCool · Jul 23, 2018

Concentric said:
[MENTION=394133]PBCool[/MENTION] (or anyone that knows) why would it not be possible to assign a static ip on vuma aerial, but possible through trenched?

It's possible to assign static on both, but it's not an option on a home service. What do you need a fixed IP for?

Concentric · Jul 23, 2018

PBCool said:
It's possible to assign static on both, but it's not an option on a home service. What do you need a fixed IP for?

Just hosting some private stuff.
Dyndns does work, not essential, but id like a static.Im not a pbcool customer (yet) but the isp said trenched was possible aerial was not. Apparently they were talking bs.

mercurial · Jul 23, 2018

[MENTION=394133]PBCool[/MENTION], just a question on speed upgrades with Octotel - do they happen within minutes/hours or days?

PBCool · Jul 23, 2018

mercurial said:
[MENTION=394133]PBCool[/MENTION], just a question on speed upgrades with Octotel - do they happen within minutes/hours or days?

It's a manual process on their side so usually a day or so.

mercurial · Jul 23, 2018

PBCool said:
It's a manual process on their side so usually a day or so.

Cool, thanks

CRE4MPIE · Jul 23, 2018

CRE4MPIE said:
Experiencing major packet loss in the Little Falls area to international - Any issues ?

Microsoft Windows [Version 10.0.17134.165]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\Way>ping -t www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.244.70] with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 212.58.244.70: bytes=32 time=186ms TTL=50
Reply from 212.58.244.70: bytes=32 time=186ms TTL=50
Request timed out.
Reply from 212.58.244.70: bytes=32 time=184ms TTL=50
Reply from 212.58.244.70: bytes=32 time=188ms TTL=50
Reply from 212.58.244.70: bytes=32 time=185ms TTL=50
Request timed out.
Reply from 212.58.244.70: bytes=32 time=182ms TTL=50
Reply from 212.58.244.70: bytes=32 time=179ms TTL=50
Reply from 212.58.244.70: bytes=32 time=179ms TTL=50
Reply from 212.58.244.70: bytes=32 time=187ms TTL=50
Reply from 212.58.244.70: bytes=32 time=211ms TTL=50
Reply from 212.58.244.70: bytes=32 time=189ms TTL=50
Reply from 212.58.244.70: bytes=32 time=184ms TTL=50
Request timed out.

View attachment 538875

Local Speedtest seems unaffected...

Microsoft Windows [Version 10.0.17134.165]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\Way>ping -t www.cisp.co.za

Pinging www.cisp.co.za [154.0.13.95] with 32 bytes of data:
Reply from 154.0.13.95: bytes=32 time=5ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=4ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59
Reply from 154.0.13.95: bytes=32 time=2ms TTL=59

View attachment 538873

Trying to play PUBG but it's unplayable with even the slightest bit of packetloss ...

[MENTION=394133]PBCool[/MENTION] - Still getting some weird and wonderful packet loss over here

Request timed out.
Reply from 212.58.249.213: bytes=32 time=168ms TTL=51
Reply from 212.58.249.213: bytes=32 time=164ms TTL=51
Reply from 212.58.249.213: bytes=32 time=165ms TTL=51
Reply from 212.58.249.213: bytes=32 time=168ms TTL=51
Reply from 212.58.249.213: bytes=32 time=166ms TTL=51
Request timed out.
Reply from 212.58.249.213: bytes=32 time=165ms TTL=51
Reply from 212.58.249.213: bytes=32 time=173ms TTL=51
Reply from 212.58.249.213: bytes=32 time=171ms TTL=51
Request timed out.
Reply from 212.58.249.213: bytes=32 time=164ms TTL=51
Reply from 212.58.249.213: bytes=32 time=167ms TTL=51
Reply from 212.58.249.213: bytes=32 time=168ms TTL=51
Reply from 212.58.249.213: bytes=32 time=173ms TTL=51
Reply from 212.58.249.213: bytes=32 time=164ms TTL=51
Request timed out.
Reply from 212.58.249.213: bytes=32 time=169ms TTL=51
Reply from 212.58.249.213: bytes=32 time=164ms TTL=51
Reply from 212.58.249.213: bytes=32 time=165ms TTL=51
Reply from 212.58.249.213: bytes=32 time=165ms TTL=51

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 203 | 203 | 0 | 0 | 0 | 0 |
| 154.0.0.113 - 0 | 203 | 203 | 1 | 1 | 3 | 2 |
| 154.0.4.193 - 0 | 203 | 203 | 1 | 1 | 3 | 2 |
| 154.0.2.33 - 0 | 203 | 203 | 1 | 1 | 6 | 2 |
| 154.0.1.138 - 0 | 203 | 203 | 1 | 2 | 14 | 2 |
| 154.0.4.117 - 0 | 203 | 203 | 1 | 2 | 82 | 3 |
| 154.0.4.254 - 2 | 191 | 188 | 162 | 168 | 183 | 164 |
| v1000.core1.lon3.he.net - 1 | 199 | 198 | 164 | 169 | 197 | 164 |
| 10ge3-1.core1.lon1.he.net - 2 | 191 | 188 | 163 | 172 | 263 | 165 |
| rt-lonap-b.thdo.bbc.co.uk - 0 | 203 | 203 | 163 | 169 | 181 | 177 |
| No response from host - 100 | 40 | 0 | 0 | 0 | 0 | 0 |
| ae1.er02.lbh.bbc.co.uk - 0 | 203 | 203 | 164 | 170 | 189 | 177 |
| 132.185.252.130 - 0 | 203 | 203 | 174 | 200 | 299 | 193 |
| bbc-vip151.lbh.bbc.co.uk - 3 | 187 | 183 | 164 | 170 | 320 | 164 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Zodiak · Jul 23, 2018

Same thing as last night, internet just pegged.... North Riding (Evotel), what is going on every bladdy evening?! International basically down again

semaphore · Jul 23, 2018

Zodiak said:
Same thing as last night, internet just pegged.... North Riding (Evotel), what is going on every bladdy evening?! International basically down again

It's your fiber provider, not cisp.

Rossco12 · Jul 23, 2018

Good evening all have been running ping plotter and it is showing cisp as having large packet loss. Screenshot I have is 30%

Zodiak · Jul 23, 2018

semaphore said:
It's your fiber provider, not cisp.

As much as I would like to blame Evotel for this as I cannot stand them, this appears to be CISP as others are also reporting packet loss and last night it was a CISP issue

semaphore · Jul 23, 2018

Zodiak said:
As much as I would like to blame Evotel for this as I cannot stand them, this appears to be CISP as others are also reporting packet loss and last night it was a CISP issue

Its not cisp, I am with them and have zero international problems.

What address are you getting packet loss against?

Phinix · Jul 23, 2018

I'm on ADSL and have check my vox and webafrica account and seems something died in the past 30 minutes. Sites don't load. Not even youtube or twitch. Something died I think.

PBCool · Jul 23, 2018

Looks like the same device is playing up again, we are scheduling a replacement for tomorrow and mitigating it for tonight.

semaphore · Jul 23, 2018

PBCool said:
Looks like the same device is playing up again, we are scheduling a replacement for tomorrow and mitigating it for tonight.

[MENTION=394133]PBCool[/MENTION] - Who does this effect ?

Zodiak · Jul 23, 2018

PBCool said:
Looks like the same device is playing up again, we are scheduling a replacement for tomorrow and mitigating it for tonight.

Thanks PBCool, my internet died again now, couldn't even load this site. You guys have a contingency until it is replaced so that at least we can stream TV etc.?

Yster21 · Jul 23, 2018

@#$% internet again. Can't stay connected.

I thought fibre was supposed to be stable, but it's becoming worse than LTE. :S

Rossco12 · Jul 23, 2018

semaphore said:
Its not cisp, I am with them and have zero international problems.

What address are you getting packet loss against?

Hi

Ping plotter results

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