Cool Ideas Fibre ISP - Feedback

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LevanM said:
[MENTION=394133]PBCool[/MENTION]

Thank you so much for your help.

I am up and running now and as happy as can be.

I am in Midrand and whatever changes they made this morning has already helped the latency issue I was having.
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Awesome on the 25Mbps now?
 
LevanM said:
Yes :-D

But might be looking to go bigger as my steams still spike to max rate.

Will monitor it and see :-D
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Great news will investigate and issue you the credit as well.
 
under_sky said:
Any feedback on the MFN maintenance that happened this morning
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Yeah it was completed, our graphs dont show any massive increase in bandwidth usage, but possibly less traffic to contend with.
 
[MENTION=394133]PBCool[/MENTION] can you have a look at my pm
 
nk1 said:
Hi there. Well the internet seems to working, true test will be this evening. However www.fast.com is not working, and Netflix as well. Error message indicates not connected to internet.
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Hello PBCool, looking good on my side. Definite improvement in international speeds during peak, with occasional spikes. My Netflix issues resolved as well.
Thank you.
 
nk1 said:
Hello PBCool, looking good on my side. Definite improvement in international speeds during peak, with occasional spikes. My Netflix issues resolved as well.
Thank you.
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Awesome.
 
PBCool said:
Awesome.
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Spikes are going from one extreme to the next though. From 7Mbs one minute, 40, sometimes up to 60Mbs. Not consistent. Anyone else on MFN Midrand, Kyalami seeing the same? Speedtest to AT&T New York.
 
[MENTION=394133]PBCool[/MENTION] It's almost two months I have been applied but still 0 news from Vumatel (fibre is there, they only need to install the CPE). Is there anything I can do?
 
nk1 said:
Spikes are going from one extreme to the next though. From 7Mbs one minute, 40, sometimes up to 60Mbs. Not consistent. Anyone else on MFN Midrand, Kyalami seeing the same? Speedtest to AT&T New York.
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Seems stable and consistent for me.
 
f2wohf said:
[MENTION=394133]PBCool[/MENTION] It's almost two months I have been applied but still 0 news from Vumatel (fibre is there, they only need to install the CPE). Is there anything I can do?
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Have you called Vumatel to follow up on your installation?
 
nk1 said:
Spikes are going from one extreme to the next though. From 7Mbs one minute, 40, sometimes up to 60Mbs. Not consistent. Anyone else on MFN Midrand, Kyalami seeing the same? Speedtest to AT&T New York.
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I would try do these tests to London first, and see if there is any stability to there.
 
[MENTION=394133]PBCool[/MENTION] Thank you so much for helping me set up my fibre.

So far so good in terms of general usage, I however did experience some buffer while watching videos on openload. Will test this tomorrow evening and see if the issue persist.

http://www.speedtest.net/result/7534069278
Just curious, is there a reason why my upload speed is not close to the 20Mb.

Sppedtest is conducted using wired connection
 
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vavyn said:
[MENTION=394133]PBCool[/MENTION] Thank you so much for helping me set up my fibre.

So far so good in terms of general usage, I however did experience some buffer while watching videos on openload. Will test this tomorrow evening and see if the issue persist.

http://www.speedtest.net/result/7534069278
Just curious, is there a reason why my upload speed is not close to the 20Mb.

Sppedtest is conducted using wired connection
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Not sure what openload is? What is the URL for the service? Try with another device and see if your upload improves.
 
f2wohf said:
Tweeted and emailed several times to not avail. Are they more efficient by phone?
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Yeah try call and see, did you not yet a reference number when you submitted your application?
 
PBCool said:
Yeah try call and see, did you not yet a reference number when you submitted your application?
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I do, will try and see if it works better. Thanks!

I miss their beginnings when they made my installation in 2 weeks. :cry:
 
f2wohf said:
I do, will try and see if it works better. Thanks!

I miss their beginnings when they made my installation in 2 weeks. :cry:
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Very odd that this is happening i have had 2 installs in the past week and it was 1 hour after placing they called and then within a day or 2 install. but with the one they messed up and only a week later it was online with the FX light.
 
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