Cool Ideas Fibre ISP - Feedback

Status
Not open for further replies.
@PBCool is there something wrong with international traffic today?

Octotel Table View.



Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             154.0.0.246 -    0 |  130 |  130 |    1 |    1 |    1 |    1 |
|                             154.0.4.161 -    0 |  130 |  130 |    1 |    1 |    1 |    1 |
|                             154.0.4.158 -    0 |  129 |  129 |  141 |  141 |  142 |  141 |
|                 v1000.core1.lon3.he.net -    4 |  109 |  105 |  161 |  162 |  181 |  163 |
|             100ge14-1.core1.lon2.he.net -    4 |  113 |  109 |  161 |  167 |  218 |  162 |
|              100ge6-2.core1.ams1.he.net -    6 |  106 |  100 |  168 |  179 |  212 |  195 |
|                          80.249.209.249 -    3 |  118 |  115 |  169 |  173 |  221 |  172 |
|  ip5886cac0.static.kabel-deutschland.de -    3 |  118 |  115 |  176 |  179 |  183 |  180 |
|  ip5886ebda.static.kabel-deutschland.de -    1 |  125 |  124 |  179 |  181 |  184 |  182 |
|  ip5886ed05.static.kabel-deutschland.de -    3 |  118 |  115 |  179 |  181 |  184 |  182 |
|                          83.169.157.241 -    3 |  118 |  115 |  179 |  180 |  190 |  181 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)
 
DrJohnZoidberg said:
@PBCool is there something wrong with international traffic today?

Octotel Table View.



Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             154.0.0.246 -    0 |  130 |  130 |    1 |    1 |    1 |    1 |
|                             154.0.4.161 -    0 |  130 |  130 |    1 |    1 |    1 |    1 |
|                             154.0.4.158 -    0 |  129 |  129 |  141 |  141 |  142 |  141 |
|                 v1000.core1.lon3.he.net -    4 |  109 |  105 |  161 |  162 |  181 |  163 |
|             100ge14-1.core1.lon2.he.net -    4 |  113 |  109 |  161 |  167 |  218 |  162 |
|              100ge6-2.core1.ams1.he.net -    6 |  106 |  100 |  168 |  179 |  212 |  195 |
|                          80.249.209.249 -    3 |  118 |  115 |  169 |  173 |  221 |  172 |
|  ip5886cac0.static.kabel-deutschland.de -    3 |  118 |  115 |  176 |  179 |  183 |  180 |
|  ip5886ebda.static.kabel-deutschland.de -    1 |  125 |  124 |  179 |  181 |  184 |  182 |
|  ip5886ed05.static.kabel-deutschland.de -    3 |  118 |  115 |  179 |  181 |  184 |  182 |
|                          83.169.157.241 -    3 |  118 |  115 |  179 |  180 |  190 |  181 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)
Click to expand...

There have been quite a few complaints of Octotel performance, please log it for me. I need this from everyone having issues because we need a case for Octotel. And support aren't picking up a lot of performance related issues with Octotel on the ticket side.
 
DrJohnZoidberg said:
@PBCool is there something wrong with international traffic today?

Octotel Table View.



Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             154.0.0.246 -    0 |  130 |  130 |    1 |    1 |    1 |    1 |
|                             154.0.4.161 -    0 |  130 |  130 |    1 |    1 |    1 |    1 |
|                             154.0.4.158 -    0 |  129 |  129 |  141 |  141 |  142 |  141 |
|                 v1000.core1.lon3.he.net -    4 |  109 |  105 |  161 |  162 |  181 |  163 |
|             100ge14-1.core1.lon2.he.net -    4 |  113 |  109 |  161 |  167 |  218 |  162 |
|              100ge6-2.core1.ams1.he.net -    6 |  106 |  100 |  168 |  179 |  212 |  195 |
|                          80.249.209.249 -    3 |  118 |  115 |  169 |  173 |  221 |  172 |
|  ip5886cac0.static.kabel-deutschland.de -    3 |  118 |  115 |  176 |  179 |  183 |  180 |
|  ip5886ebda.static.kabel-deutschland.de -    1 |  125 |  124 |  179 |  181 |  184 |  182 |
|  ip5886ed05.static.kabel-deutschland.de -    3 |  118 |  115 |  179 |  181 |  184 |  182 |
|                          83.169.157.241 -    3 |  118 |  115 |  179 |  180 |  190 |  181 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v1.00 GPLv2 (original by Appnor MSP - Fully Managed Hosting & Cloud Provider)
Click to expand...

Must be an Octotel thing.

 
rsifan said:
@PBCool can you confirm there's issues with Vumatel? I just spoke to a support agent and she says there's issues on Vumatel? My connection went down around 10am this morning in Allen's Nek, Roodepoort.
Click to expand...
There is an outage in Bromhoff I am aware of, what lights are on your CPE/ONT?
 
Been unable to stream TI on twitch for the past week... Why is performance degraded as of late? International performance as a whole feels just as worse.
 
ajan said:
Been unable to stream TI on twitch for the past week... Why is performance degraded as of late? International performance as a whole feels just as worse.
Click to expand...
It has been fine for me on MFN
although my mate in Vumatel in dainfern cant stream TI at source at all, maybe 480p etc. Its in a big way down to congestion

Lastly make sure when you do tracert live.twitch.tv
It routes to france and not RIO, if it routes to RIO change your DNS to the CISP one.
DNS 154.0.1.1 & 164.0.1.10
tracert live.twitch.tv

Tracing route to live-fra.twitch.tv [185.42.204.210]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.5.1
2 3 ms 2 ms 3 ms 154.0.0.121
3 3 ms 2 ms 4 ms 154.0.4.210
4 164 ms 164 ms 165 ms 154.0.1.106
5 * lhr01-br01.justin.tv [195.66.225.174] reports: Destination net unreachable.
 
DrJohnZoidberg said:
@PBCool is there something wrong with international traffic today?

Octotel Table View.

Click to expand...

Its not just you. I got Octotel 100/25 in Southern Suburbs and every single night during peak time international throughput dries up.

7567614688.png


Its been like this for a week and a half now for me.
 
Yup, for me it's been like this every evening and weekend during peak times, international not great and major ping spikes constantly when playing online. Even now, going from 215ms to 550ms every couple of minutes.... Not great. There is something seriously wrong as of late, before it used to be every other evening now it's every evening guaranteed.
 
VegOtter said:
[MENTION=394133]PBCool[/MENTION]

Wow, thank you for sorting the OpenServe issue. Played the entire night on various games and they all ran buttery smooth. I will definitely be staying on. Will log a call to cancel the cancellation on Monday.

Thanks for keeping your word and actually fixing the problem, unlike other ISP's that say they will resolve issues, but never do.

Kudos
Click to expand...

@PBCool could you kindly do exactly what you did there on openserve on my line please, still lag spikes on call of duty
 
image132 said:
Its not just you. I got Octotel 100/25 in Southern Suburbs and every single night during peak time international throughput dries up.

7567614688.png


Its been like this for a week and a half now for me.
Click to expand...
Do you have your ticket number for me?
 
PBCool said:
Still waiting on feedback, trace again and see if it routes via JHB for me.
Click to expand...

Yep going via JHB now, thanks - better than what it was..
Code: 
traceroute to ftp.is.co.za (196.4.160.12), 64 hops max, 52 byte packets

1  router.ibox.za.net (10.23.23.1)  12.092 ms  2.969 ms  25.698 ms

2  u33m-cust.coolideas.co.za (154.0.15.178)  3.336 ms  3.230 ms  5.493 ms

3  u33l-cust.coolideas.co.za (154.0.15.177)  3.847 ms  3.932 ms  6.277 ms

4  c1p-backbone.coolideas.co.za (154.0.1.61)  21.279 ms  26.142 ms  23.144 ms

5  utx-cust.coolideas.co.za (154.0.4.53)  24.700 ms  23.383 ms  23.108 ms

6  197.96.214.112 (197.96.214.112)  24.745 ms  28.126 ms  24.713 ms

7  168.209.1.169 (168.209.1.169)  23.889 ms

    196.26.0.69 (196.26.0.69)  24.949 ms

    168.209.1.169 (168.209.1.169)  24.106 ms

8  is-ops-pkl.fw.is.co.za (196.34.7.196)  21.556 ms  21.846 ms  26.182 ms

9  ftp.is.co.za (196.4.160.12)  49.583 ms !Z  24.859 ms !Z  28.838 ms !Z

That said, if I trace to a DSL connection on IS it seems to go via enetworks but the pings are fine now??
Code: 
traceroute to gc.ibox.za.net (196.209.228.71), 64 hops max, 52 byte packets

 1  router.ibox.za.net (10.23.23.1)  86.754 ms  6.080 ms  0.914 ms

 2  u33m-cust.coolideas.co.za (154.0.15.178)  7.429 ms  8.858 ms  5.297 ms

 3  u33l-cust.coolideas.co.za (154.0.15.177)  4.311 ms  3.096 ms  4.249 ms

 4  wc-grwf-ars1-vl1701.enetworks.net (45.220.191.17)  21.488 ms  3.659 ms  3.777 ms

 5  wc-grwf-cr2-gi0-0-5-3203.enetworks.net (45.220.129.81)  4.063 ms  3.922 ms *

 6  wc-trce-cr2-gi0-0-4-3209.enetworks.net (45.220.129.65)  5.258 ms  4.096 ms  4.145 ms

 7  wc-trce-br1-gi0-3-3206.enetworks.net (154.72.97.213)  4.234 ms  4.406 ms  4.364 ms

 8  196.34.14.193 (196.34.14.193)  24.120 ms  24.901 ms  25.790 ms

 9  mi-za-cpt-p7-te0-7-0-0.ip.isnet.net (168.209.2.12)  23.149 ms

    mi-za-cpt-p8-te0-0-0-0.ip.isnet.net (168.209.6.13)  24.026 ms  23.694 ms

10  168.209.2.31 (168.209.2.31)  24.710 ms

    168.209.6.31 (168.209.6.31)  51.036 ms  23.656 ms

11  196.38.77.91 (196.38.77.91)  23.590 ms  24.157 ms  23.103 ms

12  * * *

13  196-209-228-1.dynamic.isadsl.co.za (196.209.228.1)  66.154 ms  55.457 ms  53.698 ms

14  * * *

wasn't an hour ago..
 
blunt said:
Yep going via JHB now, thanks - better than what it was..
Code: 
traceroute to ftp.is.co.za (196.4.160.12), 64 hops max, 52 byte packets

1 router.ibox.za.net (10.23.23.1) 12.092 ms 2.969 ms 25.698 ms

2 u33m-cust.coolideas.co.za (154.0.15.178) 3.336 ms 3.230 ms 5.493 ms

3 u33l-cust.coolideas.co.za (154.0.15.177) 3.847 ms 3.932 ms 6.277 ms

4 c1p-backbone.coolideas.co.za (154.0.1.61) 21.279 ms 26.142 ms 23.144 ms

5 utx-cust.coolideas.co.za (154.0.4.53) 24.700 ms 23.383 ms 23.108 ms

6 197.96.214.112 (197.96.214.112) 24.745 ms 28.126 ms 24.713 ms

7 168.209.1.169 (168.209.1.169) 23.889 ms

196.26.0.69 (196.26.0.69) 24.949 ms

168.209.1.169 (168.209.1.169) 24.106 ms

8 is-ops-pkl.fw.is.co.za (196.34.7.196) 21.556 ms 21.846 ms 26.182 ms

9 ftp.is.co.za (196.4.160.12) 49.583 ms !Z 24.859 ms !Z 28.838 ms !Z

That said, if I trace to a DSL connection on IS it seems to go via enetworks but the pings are fine now??
Code: 
traceroute to gc.ibox.za.net (196.209.228.71), 64 hops max, 52 byte packets

1 router.ibox.za.net (10.23.23.1) 86.754 ms 6.080 ms 0.914 ms

2 u33m-cust.coolideas.co.za (154.0.15.178) 7.429 ms 8.858 ms 5.297 ms

3 u33l-cust.coolideas.co.za (154.0.15.177) 4.311 ms 3.096 ms 4.249 ms

4 wc-grwf-ars1-vl1701.enetworks.net (45.220.191.17) 21.488 ms 3.659 ms 3.777 ms

5 wc-grwf-cr2-gi0-0-5-3203.enetworks.net (45.220.129.81) 4.063 ms 3.922 ms *

6 wc-trce-cr2-gi0-0-4-3209.enetworks.net (45.220.129.65) 5.258 ms 4.096 ms 4.145 ms

7 wc-trce-br1-gi0-3-3206.enetworks.net (154.72.97.213) 4.234 ms 4.406 ms 4.364 ms

8 196.34.14.193 (196.34.14.193) 24.120 ms 24.901 ms 25.790 ms

9 mi-za-cpt-p7-te0-7-0-0.ip.isnet.net (168.209.2.12) 23.149 ms

mi-za-cpt-p8-te0-0-0-0.ip.isnet.net (168.209.6.13) 24.026 ms 23.694 ms

10 168.209.2.31 (168.209.2.31) 24.710 ms

168.209.6.31 (168.209.6.31) 51.036 ms 23.656 ms

11 196.38.77.91 (196.38.77.91) 23.590 ms 24.157 ms 23.103 ms

12 * * *

13 196-209-228-1.dynamic.isadsl.co.za (196.209.228.1) 66.154 ms 55.457 ms 53.698 ms

14 * * *

wasn't an hour ago..
Click to expand...
Yeap outbound enetworks return via IS transit in JHB.
 
Johanagr said:
@PBCool could you kindly do exactly what you did there on openserve on my line please, still lag spikes on call of duty
Click to expand...

So can you do this for me too? I am still getting high ping spikes on my online gaming and getting to a point now where I want to get this sorted out. Do i need to up my line to a 50/50 (currently on a 20/20), do I have to try another ISP and see if I still get similar issues, is it Vumatel in my area. I am not really getting any answers or solutions here PBCool.

When I was on a similar line speed (20/10) with Openserve and Level 7 at my old house I never had any issues with gaming whatsoever.

You replied to me the last time that you think it is congestion. What is congested? The Vumatel network in the Benoni area?
My house devices? (I have a TV that streams Netflix (not 4k) and two phones on Wifi that does a little bit of Facebook and emails) but even when it is just the PC using a lan connection and no other devices using the line, I am still getting the same results.

I have posted numerous Trace routes on this forum, I have had tickets open, I have seen how many other people are complaining about similar issues in the last month.

Where is the problem?
 
When I used a program called Speedify over the weekend, I had a very stable connection, but this program as I understand it, bypasses any of your routes or hops or whatever it is called and uses ta single end to end connection from my PC to where the destination is, IE in this case Amazon servers in EU. Ping is stable but a little higher at around 190ms where if I was just using the line as normal it would be around 160ms (at least that is what it should be)

So ultimately, I don't want to use Speedify because I want the 160ms ping, and I don't want to pay Speedify to create me a stable online gaming experience because I am paying my ISP to do that.
 
Octotel has made a change so please test for me tonight again and let me know for all the Octotel users.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X