Cool Ideas Fibre ISP - Feedback

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@PBCool Our area (Vumatel) should go live in the next week or so. I have already received the CISP TP-Link Router. Can I use my own router instead?
 
Phinix said:
Can anyone else in cape town please post their trace to www.twitch.tv I want to compare it to mine.
Click to expand...

tracert www.twitch.tv

Tracing route to twitch.map.fastly.net [151.101.226.167]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.lan [192.168.88.1]
2 1 ms 1 ms 1 ms 155.93.227.1
3 1 ms <1 ms <1 ms c3h-backbone.coolideas.co.za [154.0.1.125]
4 1 ms 1 ms 1 ms cd-backbone.coolideas.co.za [154.0.1.13]
5 1 ms 1 ms 1 ms 196-10-140-103.ixp.capetown [196.10.140.103]
6 1 ms 1 ms 1 ms 151.101.226.167

Trace complete.
 
PBCool said:
You shouldnt have access to the CPE, so I suspect the factory reset has de-provisioned the service. Let me reach out and see what I can do.
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Hey @PBCool, will it help if I contact the tech. guys at SADV and ask if they can push down the settings to my CPE again somehow?
 
PBCool said:
Do you have a router plugged in and setup?
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No I don't yet.
Does that matter though? The last time my CPE went from factory settings (wifi on, service light off) to locked down I wasn't actually home. Came back to find it with service light on and wifi disabled.
 
I'm confused, how did you test it before? Remember you can't use the ONT as a router.
 
PBCool said:
I'm confused, how did you test it before? Remember you can't use the ONT as a router.
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I never really tested it. Back then Cool Ideas haven't activated my account yet.
What I'm saying is, I need the service light to be on again and so far it hasn't been since I reset the CPE last week. I just need whatever SADV did on their side (to lock down and activate the CPE) to be done again .. then I can finally test it with my CISP account details
 
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Hi PBCool and members

Vumatel are busy trenching my road, this started today (hoooooooray). What I wanted to ask PBCool is how I go about ordering a fibre line through Cool Ideas, I am looking for the 50/5 mb package. I tried to sign up but it would not let me select my area. Do I have to wait until Vuma a completely finished. I did do an pre-order on the Vumatel website as well.
 
Is there a problem? Youtube buffering on my 50 meg line. Evotel/North Riding. International Speedtests very poor.
 
Greglsh said:
Hi PBCool and members

Vumatel are busy trenching my road, this started today (hoooooooray). What I wanted to ask PBCool is how I go about ordering a fibre line through Cool Ideas, I am looking for the 50/5 mb package. I tried to sign up but it would not let me select my area. Do I have to wait until Vuma a completely finished. I did do an pre-order on the Vumatel website as well.
Click to expand...

You need to Pre-Order from Vumatel website, https://vumatel.co.za/coverage then ones your area is completed and goes live, they usually keep everyone in the area informed of the build stage, if trenching just started you are looking at a bout 1.5 - 2 months time before it goes live. If you have a pre-order at Vumatel they will then contact you and come install a CPE at your house. Ones that is done an CPE active you will login to Vumatel website and order your CISP package from there.
https://shop.vumatel.co.za/
 
RaptorSA said:
I never really tested it. Back then Cool Ideas haven't activated my account yet.
What I'm saying is, I need the service light to be on again and so far it hasn't been since I reset the CPE last week. I just need whatever SADV did on their side (to lock down and activate the CPE) to be done again .. then I can finally test it with my CISP account details
Click to expand...
Please plug in your router with the PPP provided and let us know, beyond that we can escalate? Please remove the ONT from this discussion :)
 
Zodiak said:
Is there a problem? Youtube buffering on my 50 meg line. Evotel/North Riding. International Speedtests very poor.
Click to expand...
No known issues, iperf tests would be the next step to take to Evotel. Do you have the steps? It seems the west side of the network suffers often.
 
PBCool said:
Please plug in your router with the PPP provided and let us know, beyond that we can escalate? Please remove the ONT from this discussion :)
Click to expand...

Whooohoo! Got it working this morning (with hangover and everything). Thanks for the help @PBCool but seems I didn't actually need help :)
Learned a lot in the process so I think I finally know how this whole Fibre provider, CPE & ISP thing now work.

In short (based on MY setup, can't comment on other providers with other devices etc.):
So this is all purely speculation on my side so don't nuke me if I get it wrong...

The so called CPE "activation" that the Fibre providers (SADV in this case) does physically to the device (my Calix 813G-2 in this case) doesn't actually do anything important even though it seems that way. It's just a batch of post setup commands send to the device to lock it down and prevent the customer from being confused (by disabling it's wifi) or messing with it and also switches on the service light to indicate they know who the MAC address etc. belongs to and they can see you on the network. So most of the magic is happening on their side.

The "service" light that everyone always mentions needs to be on is in fact just a dumb light that's locally or remotely controlled on the unit. In fact, you could probably SSH into the device and switch the light on or off yourself if you google the commands for it or related routers. I think the idea is for the providers to have a way of indicating whether everything is fine on their side, and possibly also switch it off remotely if they're planning maintenance on the network etc. (although, I doubt any provider actually bothers with that).

Now, if you reset the CPE device then all the default settings return (wifi on, service light off etc.) but that doesn't mean the device cannot connect anymore, you're still good to go on the fiber network IF they've "activated" your device previously, if everything is still fine on the fiber provider side and your ISP is activated and linked to the device then you're good to go... with or without the service light.
 

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RaptorSA said:
Whooohoo! Got it working this morning (with hangover and everything). Thanks for the help @PBCool but seems I didn't actually need help :)
Learned a lot in the process so I think I finally know how this whole Fibre provider, CPE & ISP thing now work.

In short (based on MY setup, can't comment on other providers with other devices etc.):
So this is all purely speculation on my side so don't nuke me if I get it wrong...

The so called CPE "activation" that the Fibre providers (SADV in this case) does physically to the device (my Calix 813G-2 in this case) doesn't actually do anything important even though it seems that way. It's just a batch of post setup commands send to the device to lock it down and prevent the customer from being confused (by disabling it's wifi) or messing with it and also switches on the service light to indicate they know who the MAC address etc. belongs to and they can see you on the network. So most of the magic is happening on their side.

The "service" light that everyone always mentions needs to be on is in fact just a dumb light that's locally or remotely controlled on the unit. In fact, you could probably SSH into the device and switch the light on or off yourself if you google the commands for it or related routers. I think the idea is for the providers to have a way of indicating whether everything is fine on their side, and possibly also switch it off remotely if they're planning maintenance on the network etc. (although, I doubt any provider actually bothers with that).

Now, if you reset the CPE device then all the default settings return (wifi on, service light off etc.) but that doesn't mean the device cannot connect anymore, you're still good to go on the fiber network IF they've "activated" your device previously, if everything is still fine on the fiber provider side and your ISP is activated and linked to the device then you're good to go... with or without the service light.
Click to expand...
Great glad to hear you are online.
 
I saw my order on frogfoot went from "pending" to "ordered". And then today a lady phoned me to confirm my adress and to go ahead with the order.

I asked her an estimated time until I am connected and she said 3 or 4 weeks from now.

Can that be possible? I placed my order on 5 September. So that means it can take up to 6 weeks almost?
 
The ETA we get from Frogfoot is 3-4 weeks, so shouldn't take that long. We can try escalate if they don't do so in 3 weeks.
 
Cool Ideas rocks, Vumatel installed at around 11AM today and I was up and running 30 minutes later. Great support from their tech staff as well

41758895_10155547434927187_1037460216616058880_n.jpg
 
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