Cool Ideas Fibre ISP - Feedback

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@PBCool

I have managed to add the 200/20 service on the vumatel site. However, the cool ideas site is still showing 100/10.

Can you please confirm my provisioning for 200/20?

I will PM you.
 
Nigelm said:
@PBCool

I have managed to add the 200/20 service on the vumatel site. However, the cool ideas site is still showing 100/10.

Can you please confirm my provisioning for 200/20?

I will PM you.
Click to expand...
Our site will only be updated via accounts, but your line should provision automatically.
 
@PBCool, I think your 200/200 package doesnt really work, or perhaps it is not optimised well at all. It seems I made a huge mistake by upgrading thinking that I will get the same level of quality connection as 100/100, but it seems its even worse.

I have been getting pathetic speeds the whole weekend... For instance youtube streams with 70mbps only to international servers, strugles even to go pass 120mbps on local. P2P seems limited to 5-7MB/s (even downloading ubuntu.iso which always gives full speeds). I really find the 200/200 waste of money at the moment as I really had bad experience with it so far...

London: http://www.speedtest.net/my-result/6517448720
NY: http://www.speedtest.net/my-result/6517454758
Frankfurt: http://www.speedtest.net/my-result/6517454758
Local: http://www.speedtest.net/my-result/6517465550


I dont know you would probably say the issue is on Vumatel side or advise me to check the speeds directly through the CPE, but the local speeds are maxing the line with 1ms latency, so the problem is actually with any sort of international connection.

Please resolve this, i really dont want to have this bad feeling about your service...
 
macedon said:
@PBCool, I think your 200/200 package doesnt really work, or perhaps it is not optimised well at all. It seems I made a huge mistake by upgrading thinking that I will get the same level of quality connection as 100/100, but it seems its even worse.

I have been getting pathetic speeds the whole weekend... For instance youtube streams with 70mbps only to international servers, strugles even to go pass 120mbps on local. P2P seems limited to 5-7MB/s (even downloading ubuntu.iso which always gives full speeds). I really find the 200/200 waste of money at the moment as I really had bad experience with it so far...

London: http://www.speedtest.net/my-result/6517448720
NY: http://www.speedtest.net/my-result/6517454758
Frankfurt: http://www.speedtest.net/my-result/6517454758
Local: http://www.speedtest.net/my-result/6517465550


I dont know you would probably say the issue is on Vumatel side or advise me to check the speeds directly through the CPE, but the local speeds are maxing the line with 1ms latency, so the problem is actually with any sort of international connection.

Please resolve this, i really dont want to have this bad feeling about your service...
Click to expand...
I got your PM I will assist you directly, there's obviously something wrong that we will need to troubleshoot and resolve, be it a line or internal issue.
 
macedon said:
@PBCool, I think your 200/200 package doesnt really work, or perhaps it is not optimised well at all. It seems I made a huge mistake by upgrading thinking that I will get the same level of quality connection as 100/100, but it seems its even worse.

I have been getting pathetic speeds the whole weekend... For instance youtube streams with 70mbps only to international servers, strugles even to go pass 120mbps on local. P2P seems limited to 5-7MB/s (even downloading ubuntu.iso which always gives full speeds). I really find the 200/200 waste of money at the moment as I really had bad experience with it so far...

London: http://www.speedtest.net/my-result/6517448720
NY: http://www.speedtest.net/my-result/6517454758
Frankfurt: http://www.speedtest.net/my-result/6517454758
Local: http://www.speedtest.net/my-result/6517465550


I dont know you would probably say the issue is on Vumatel side or advise me to check the speeds directly through the CPE, but the local speeds are maxing the line with 1ms latency, so the problem is actually with any sort of international connection.

Please resolve this, i really dont want to have this bad feeling about your service...
Click to expand...

Unfortunately I agree.

https://giphy.com/search/rawr

Loads much faster on 3g.
 
PBCool said:
Via wireless? I don't see a difference in load time.
Click to expand...

all wired, don't have any wireless connections.

Playing some overwatch - latency is a bit high at 200 atm....


Not trying to moan without reason, just felt like the 100/100 was more stable and consistent.
 
I do want to say however, being able to upload to google drive at 200mbps is absolutely ****ing amazing.

Worth every penny for that alone.
 
Traffic is treated the same over all links so if there is an issue it would be a layer2 problem. It's not something under our control.
 
PBCool said:
Traffic is treated the same over all links so if there is an issue it would be a layer2 problem. It's not something under our control.
Click to expand...

Meaning? - educate us please
 
PBCool said:
Traffic is treated the same over all links so if there is an issue it would be a layer2 problem. It's not something under our control.
Click to expand...

Ok, does that mean that we have to accept the bad performance on the 200/200 as you dont have a control over it? Hmm, not the answer I was expecting...
 
requiem said:
I do want to say however, being able to upload to google drive at 200mbps is absolutely ****ing amazing.

Worth every penny for that alone.
Click to expand...

Consider yourself lucky as my upload to google drive is 10mbps out of 200mbps
 
requiem said:
Meaning? - educate us please
Click to expand...
Operator provides layer2 from home to our handover point, from there it's routed over our network. If this is done with 4Mbps or 1Gbps the traffic routes and is treated the exact same way.
 
macedon said:
Ok, does that mean that we have to accept the bad performance on the 200/200 as you dont have a control over it? Hmm, not the answer I was expecting...
Click to expand...
No it means there is something wrong as per my other post traffic routes the same. The only difference between 100Mbps and 200Mbps is done on the layer2 side not on our side. Do you know if your IP changed after the upgrade?
 
PBCool said:
No it means there is something wrong as per my other post traffic routes the same. The only difference between 100Mbps and 200Mbps is done on the layer2 side not on our side. Do you know if your IP changed after the upgrade?
Click to expand...

My IP has changed since the upgrade
 
Hmmm, is there a reason why my torrents max out at 100mb? Seeds are very good, premium torrent site.
 
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