Cool Ideas Fibre ISP - Feedback

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Fjorko said:
Why would an external party have this to say about my ISP when I inquired why my download speed from them are so poor. I'm not expert in these things - but these people seem to know what they are talking about. May this explain why international speeds aren't always what they should be ?

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Well I would say thats because they are not as friendly as other networks when it comes to tweaking routing.
Level3 (my favorite tier1), for example allow you to use BGP communities to manipulate how they advertise your prefixes over the world. Even Cogentco (who I dislike the most, but is next cost effective after HE), allows this.

There some other reasons too.

What really is the issue here, is currently some networks in EU prefers routing over the new cables going through SouthEast America, instead of straight from EU to ZA.

In fact, that comment that you have screenshotted there, tells me, that external party has a beef with Hurricane Electric, and probably on purpose will prefer _any_ other path on the internet if they can. Which is why they route back to you over the Anglo cable currently.

ps. politics in the internet world is real, and sometimes it really sucks and it is only customers like you and me that are disadvantaged by it.
 
International been properly **** the last 30 hours or so. What gives??

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Hi, Does Cool Ideas still offer trial accounts for latency comparisons/general testing? I was fortunate enough to get access to a Cool Ideas account for a very brief time (think it was 24hrs) to test and I got the same ping as my normal ISP so I decided to not pull the trigger on migrating/dealing with changing ISPs. This was earlier in the year.

With the new SACS cable routing being offered (and Mweb completely sleeping on it) I would like to test again. I literally only care about lowest possible latency to EU and South America from Cape Town.

Thanks for any assistance.
 
Elis said:
Hi, Does Cool Ideas still offer trial accounts for latency comparisons/general testing? I was fortunate enough to get access to a Cool Ideas account for a very brief time (think it was 24hrs) to test and I got the same ping as my normal ISP so I decided to not pull the trigger on migrating/dealing with changing ISPs. This was earlier in the year.

With the new SACS cable routing being offered (and Mweb completely sleeping on it) I would like to test again. I literally only care about lowest possible latency to EU and South America from Cape Town.

Thanks for any assistance.
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We do on Openserves network.
 
New subscriber myself and been perfect up until yesterday. Been having issues since last night, only on a 10mb line but locally I'm suddenly getting no more than about 5mb/s and internationally (London) around 1.5mb/s. Ping also fluctuates quite bit. I'll give support a call at 9.
 
ajan said:
For some reason, latency to french servers have gone from 160 to 240+
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It has to do the with the new SACS routing i think. Some ips in eu are taking that path for some reason causing higher latency.
 
Interestingly enough I'm not seeing the SACS routing at all - all of my traffic is flowing through the normal routes.
@PBCool did you disable the SACS routes?
 
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