Cool Ideas Fibre ISP - Feedback

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ryanrich said:
LOL!

So, Frogfoot just called me and said they see I have a ticket logged with CISP regarding slow international and wanted to explain to me that international bandwidth has many more hops, etc, and I shouldn't expect the same performance as local. I explained that having worked in IT infrastructure for the past 15 years I understand the basics of networking and don't expect the same performance as local. I do however expect to get more than 5% - 10% of my line speed to international.

Apparently they disagree and say 10% to international on a 100Mbps line is to be expected and they don't believe people get higher than this, they actually requested screenshots of people getting higher.

So, I give up. I find it shocking they have people who claim to be proficient in networking telling this to clients...
Click to expand...

That is shocking. They haven't called me yet...Its pretty sad that we have to deal with that incompetence regarding this issue...
 
PBCool said:
This wasn't directed at you :), am aware of your issue and it is still with Vumatel. When it's infrastructure related it doesn't get resolved overnight generally.
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Overnight? It's been over a year!! I inboxed you in August 2017 and you've been fobbing me off ever since!! :p

Thanks for the update though... :rolleyes:
 
sand_man said:
Overnight? It's been over a year!! I inboxed you in August 2017 and you've been fobbing me off ever since!!

Thanks for the update though... :rolleyes:
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I wouldn't say it's fobbing off, Speedtest results on outbound with Windows to international are poor by default. I would love for Vumatel to just resolve their losses across all of their lines but it takes some time.
 
So my UDP traffic from the UK runs at the specified bandwidth, but when doing a TCP test at 80Mbps I get this from the UK...

Code: 
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[  4] local 192.168.1.5 port 58776 connected to 62.233.65.195 port 17001
[ ID] Interval           Transfer     Bandwidth
[  4]   0.00-1.00   sec   430 KBytes  3.52 Mbits/sec
[  4]   1.00-2.00   sec   356 KBytes  2.92 Mbits/sec
[  4]   2.00-3.00   sec   406 KBytes  3.32 Mbits/sec
[  4]   3.00-4.00   sec   462 KBytes  3.79 Mbits/sec
[  4]   4.00-5.00   sec   431 KBytes  3.53 Mbits/sec
[  4]   5.00-6.00   sec   434 KBytes  3.55 Mbits/sec
[  4]   6.00-7.00   sec   437 KBytes  3.58 Mbits/sec
[  4]   7.00-8.00   sec   457 KBytes  3.74 Mbits/sec
[  4]   8.00-9.00   sec   505 KBytes  4.14 Mbits/sec
[  4]   9.00-10.00  sec   513 KBytes  4.20 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Retr
[  4]   0.00-10.00  sec  4.94 MBytes  4.14 Mbits/sec  115             sender
[  4]   0.00-10.00  sec  4.45 MBytes  3.73 Mbits/sec                  receiver

iperf Done.

Frogfoot advises that this is due to the additional hops and distance to international and is to be expected.

4Mbps on a 100Mbps line is to be expected? Okay then.
 
ryanrich said:
So my UDP traffic from the UK runs at the specified bandwidth, but when doing a TCP test at 80Mbps I get this from the UK...

Code: 
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[  4] local 192.168.1.5 port 58776 connected to 62.233.65.195 port 17001
[ ID] Interval           Transfer     Bandwidth
[  4]   0.00-1.00   sec   430 KBytes  3.52 Mbits/sec
[  4]   1.00-2.00   sec   356 KBytes  2.92 Mbits/sec
[  4]   2.00-3.00   sec   406 KBytes  3.32 Mbits/sec
[  4]   3.00-4.00   sec   462 KBytes  3.79 Mbits/sec
[  4]   4.00-5.00   sec   431 KBytes  3.53 Mbits/sec
[  4]   5.00-6.00   sec   434 KBytes  3.55 Mbits/sec
[  4]   6.00-7.00   sec   437 KBytes  3.58 Mbits/sec
[  4]   7.00-8.00   sec   457 KBytes  3.74 Mbits/sec
[  4]   8.00-9.00   sec   505 KBytes  4.14 Mbits/sec
[  4]   9.00-10.00  sec   513 KBytes  4.20 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Retr
[  4]   0.00-10.00  sec  4.94 MBytes  4.14 Mbits/sec  115             sender
[  4]   0.00-10.00  sec  4.45 MBytes  3.73 Mbits/sec                  receiver

iperf Done.

Frogfoot advises that this is due to the additional hops and distance to international and is to be expected.

4Mbps on a 100Mbps line is to be expected? Okay then.
Click to expand...

I get the same . UDP and local runs at line speed but international struggles to reach 10%....

Will rerun and post my udp results when home
 
xrapidx said:
COOL-20181101-167810

He's probably going to go with his own choice of ISP now, so no longer an issue.
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Thanks for at least allowing pbcool to follow up. Sucks when a business lose a new customer, and I am sure pbcool would want to fix it for future new customers.
 
Tinuva said:
Thanks for at least allowing pbcool to follow up. Sucks when a business lose a new customer, and I am sure pbcool would want to fix it for future new customers.
Click to expand...
Yeh - I wanted him to go with Cool Ideas - and he wants it done ASAP - moving in today and wants internet ASAP.

I emailed them the address and stated I'm doing this on behalf of someone - but got a generic response, so I don't think my email was even read
Thank you for your interest in our services!
Kindly confirm your physical address so we may check availability as well as the appropriate pricing for that area.
Welcome to the COOLest network around!
Click to expand...
 
ryanrich said:
So my UDP traffic from the UK runs at the specified bandwidth, but when doing a TCP test at 80Mbps I get this from the UK...

Code: 
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 192.168.1.5 port 58776 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-1.00 sec 430 KBytes 3.52 Mbits/sec
[ 4] 1.00-2.00 sec 356 KBytes 2.92 Mbits/sec
[ 4] 2.00-3.00 sec 406 KBytes 3.32 Mbits/sec
[ 4] 3.00-4.00 sec 462 KBytes 3.79 Mbits/sec
[ 4] 4.00-5.00 sec 431 KBytes 3.53 Mbits/sec
[ 4] 5.00-6.00 sec 434 KBytes 3.55 Mbits/sec
[ 4] 6.00-7.00 sec 437 KBytes 3.58 Mbits/sec
[ 4] 7.00-8.00 sec 457 KBytes 3.74 Mbits/sec
[ 4] 8.00-9.00 sec 505 KBytes 4.14 Mbits/sec
[ 4] 9.00-10.00 sec 513 KBytes 4.20 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Retr
[ 4] 0.00-10.00 sec 4.94 MBytes 4.14 Mbits/sec 115 sender
[ 4] 0.00-10.00 sec 4.45 MBytes 3.73 Mbits/sec receiver

iperf Done.

Frogfoot advises that this is due to the additional hops and distance to international and is to be expected.

4Mbps on a 100Mbps line is to be expected? Okay then.
Click to expand...
Nah that's not the case, unfortunately dealing directly with Frogfoot support this would be the kind of response.
 
xrapidx said:
Yeh - I wanted him to go with Cool Ideas - and he wants it done ASAP - moving in today and wants internet ASAP.

I emailed them the address and stated I'm doing this on behalf of someone - but got a generic response, so I don't think my email was even read
Click to expand...
The address just stayed the complex name which is why the request to confirm the address. Unfortunately we would need specifics for these requests.
 
xrapidx said:
@PBCool

How can I check which providers currently cover Castle Bar Close, Parklands, Cape Town? The search link in your FAQ just link back to the providers page.
Click to expand...

email said:
To: [email protected]
Content-Type: multipart/alternative; boundary="0000000000004d006805799b9bb0"

Hi

Could you tell me which fibre providers cover Castle Bar Close, Parklands,
Cape Town? I'm assisting a friend with selecting an ISP - but he's unsure
who's available in his street.


Regards,
Click to expand...

PBCool said:
The address just stayed the complex name which is why the request to confirm the address. Unfortunately we would need specifics for these requests.
Click to expand...


Wow.
At no stage have I mentioned a complex - I posted the street here, and I emailed the exact same as requested. Pasting in google maps.....gives me the exact street: https://goo.gl/maps/rUv7HCFoZr42

Screenshot from 2018-11-02 14-37-04.png

Like I said - leave it - obviously too much effort.
 
xrapidx said:
Wow.
At no stage have I mentioned a complex - I posted the street here, and I emailed the exact same as requested. Pasting in google maps.....gives me the exact street: https://goo.gl/maps/rUv7HCFoZr42

View attachment 574135

Like I said - leave it - obviously too much effort.
Click to expand...
So the difficulty is that we need the exact address to apply, as this is down to the particular provider for the building.
 
@PBCool know of any issues with Netflix? Everything seems fine but stuff stops playing with "we're having trouble playing this title right now" after 20 seconds or so
 
xrapidx said:
No, the house number wasn't needed. He came right with Vox. Who I oddly just left.
Click to expand...
Sorry to hear that but the request was simply for the actual address, our connect team will request this by default as we have had multiple estates that have split providers within them.
 
@PBCool please can I get a response and some help to my pm from yesterday. I really don’t want to go the whole weekend with no international yet again. I can’t keep having my international speed go to nothing every other week for days at a time. Every post asking for isp recommendations is told cool ideas. Who do I even change to if other isps are worse than this?
 
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