Cool Ideas Fibre ISP - Feedback

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8tpg88 said:
@PBCool please can I get a response and some help to my pm from yesterday. I really don’t want to go the whole weekend with no international yet again. I can’t keep having my international speed go to nothing every other week for days at a time. Every post asking for isp recommendations is told cool ideas. Who do I even change to if other isps are worse than this?
Click to expand...
Sure have responded.
 
Udp International results:

UDP receive from international server

C:\Windows\system32>C:\Users\stefa\OneDrive\Desktop\iperf-3.1.3-win64\iperf3.exe -R -u -b 80M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 192.168.1.52 port 50023 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 9.74 MBytes 81.7 Mbits/sec 0.309 ms 20/1267 (1.6%)
[ 4] 1.00-2.00 sec 9.30 MBytes 78.1 Mbits/sec 0.158 ms 30/1221 (2.5%)
[ 4] 2.00-3.00 sec 9.53 MBytes 79.9 Mbits/sec 0.214 ms 1/1221 (0.082%)
[ 4] 3.00-4.00 sec 8.63 MBytes 72.3 Mbits/sec 0.468 ms 31/1136 (2.7%)
[ 4] 4.00-5.00 sec 8.84 MBytes 74.3 Mbits/sec 0.292 ms 173/1305 (13%)
[ 4] 5.00-6.00 sec 9.50 MBytes 79.7 Mbits/sec 0.172 ms 5/1221 (0.41%)
iperf3: OUT OF ORDER - incoming packet = 7942 and received packet = 7948 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 7943 and received packet = 7949 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 7944 and received packet = 7949 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 7945 and received packet = 7949 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 7946 and received packet = 7949 AND SP = 4
[ 4] 6.00-7.00 sec 9.39 MBytes 78.7 Mbits/sec 0.345 ms 19/1216 (1.6%)
[ 4] 7.00-8.00 sec 8.41 MBytes 70.6 Mbits/sec 0.427 ms 147/1224 (12%)
[ 4] 8.00-9.00 sec 9.50 MBytes 79.7 Mbits/sec 0.363 ms 6/1222 (0.49%)
[ 4] 9.00-10.00 sec 9.49 MBytes 79.6 Mbits/sec 0.192 ms 6/1221 (0.49%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 97.3 MBytes 81.6 Mbits/sec 0.196 ms 438/12457 (3.5%)
[ 4] Sent 12457 datagrams
[SUM] 0.0-10.0 sec 5 datagrams received out-of-order

iperf Done.

UDP sending to international server

C:\Windows\system32>C:\Users\stefa\OneDrive\Desktop\iperf-3.1.3-win64\iperf3.exe -u -b 80M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
[ 4] local 192.168.1.52 port 51825 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Total Datagrams
[ 4] 0.00-1.00 sec 8.81 MBytes 73.9 Mbits/sec 1128
[ 4] 1.00-2.00 sec 9.43 MBytes 79.1 Mbits/sec 1207
[ 4] 2.00-3.00 sec 9.72 MBytes 81.5 Mbits/sec 1244
[ 4] 3.00-4.00 sec 9.42 MBytes 79.0 Mbits/sec 1206
[ 4] 4.00-5.00 sec 9.42 MBytes 79.0 Mbits/sec 1206
[ 4] 5.00-6.00 sec 9.59 MBytes 80.5 Mbits/sec 1228
[ 4] 6.00-7.00 sec 9.49 MBytes 79.6 Mbits/sec 1215
[ 4] 7.00-8.00 sec 9.65 MBytes 80.9 Mbits/sec 1235
[ 4] 8.00-9.00 sec 9.74 MBytes 81.7 Mbits/sec 1247
[ 4] 9.00-10.00 sec 9.29 MBytes 77.9 Mbits/sec 1189
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 94.6 MBytes 79.3 Mbits/sec 2.640 ms 25/12105 (0.21%)
[ 4] Sent 12105 datagrams

iperf Done.


TCP International results:

TCP receive from international serve

C:\Windows\system32>C:\Users\stefa\OneDrive\Desktop\iperf-3.1.3-win64\iperf3.exe -R -b 80M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 192.168.1.52 port 51597 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-1.00 sec 315 KBytes 2.58 Mbits/sec
[ 4] 1.00-2.00 sec 585 KBytes 4.79 Mbits/sec
[ 4] 2.00-3.00 sec 660 KBytes 5.41 Mbits/sec
[ 4] 3.00-4.00 sec 658 KBytes 5.39 Mbits/sec
[ 4] 4.00-5.00 sec 756 KBytes 6.18 Mbits/sec
[ 4] 5.00-6.00 sec 796 KBytes 6.52 Mbits/sec
[ 4] 6.00-7.00 sec 801 KBytes 6.56 Mbits/sec
[ 4] 7.00-8.00 sec 801 KBytes 6.57 Mbits/sec
[ 4] 8.00-9.00 sec 811 KBytes 6.64 Mbits/sec
[ 4] 9.00-10.00 sec 787 KBytes 6.45 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Retr
[ 4] 0.00-10.00 sec 7.12 MBytes 5.98 Mbits/sec 8 sender
[ 4] 0.00-10.00 sec 7.06 MBytes 5.92 Mbits/sec receiver

iperf Done.

TCP sending to international server

C:\Windows\system32>C:\Users\stefa\OneDrive\Desktop\iperf-3.1.3-win64\iperf3.exe -b 80M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
[ 4] local 192.168.1.52 port 51666 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-1.00 sec 384 KBytes 3.14 Mbits/sec
[ 4] 1.00-2.00 sec 1.50 MBytes 12.6 Mbits/sec
[ 4] 2.00-3.00 sec 1.50 MBytes 12.6 Mbits/sec
[ 4] 3.00-4.00 sec 1.25 MBytes 10.5 Mbits/sec
[ 4] 4.00-5.00 sec 1.25 MBytes 10.5 Mbits/sec
[ 4] 5.00-6.00 sec 1.50 MBytes 12.6 Mbits/sec
[ 4] 6.00-7.00 sec 1.50 MBytes 12.6 Mbits/sec
[ 4] 7.00-8.00 sec 1.50 MBytes 12.6 Mbits/sec
[ 4] 8.00-9.00 sec 1.25 MBytes 10.5 Mbits/sec
[ 4] 9.00-10.00 sec 1.50 MBytes 12.6 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-10.00 sec 13.1 MBytes 11.0 Mbits/sec sender
[ 4] 0.00-10.00 sec 13.1 MBytes 11.0 Mbits/sec receiver

iperf Done.
 
Hi @PBCool. Can anything be done about the poor streaming I'm experiencing? This is really frustrating as I cannot watch anything without a buffer or two every minute... please assist. Vuma aerial, ferndale randburg. Thx
 
Unable to stream twitch. Buffer every 10 sec or so. Tested on 720 and 1080p.
 
Real debrid is useless on CI. Not sure what is going on. Upgrading my line from 25 to 50 hoping to double my international speeds. Will jump ship if this continues on the new speed.
 
Bionic said:
Real debrid is useless on CI. Not sure what is going on. Upgrading my line from 25 to 50 hoping to double my international speeds. Will jump ship if this continues on the new speed.
Click to expand...

Also had lots of buffering streaming from DSTV Now - never usually a problem - I'm on 100. Thing is, if not CISP - where do we go - sounds like most ISP's are basically useless, and if CISP is the so called "best" - i don't think there is anywhere else to go . . .

With a ticket that is now a few days old - this is the response i get . I still don't think they get that the issue is INTERNATIONAL and not LOCAL

1541264983354.png

@PBCool - I think you need to inform your technicians that most of your customers know how Speedtest.net works , and that the issue is not local - its international.......

The thing about using a LAN cable is also lame - many tech savvy users knows that with Wireless AC widely available these days, we can run close to GB speeds - so wifi in our homes should really not be a problem, unless there are major issues with your setup.

Oom Klaas running his old Netgear Wireless G router @ 54Mbps - yes- maybe he has a wifi bottleneck, but not in my house. My Wifi is doing just fine and has ample bandwidth to suck 100Mbps from the Interwebs.

Even if i DO test over Ethernet - i still get the same results anyway. So its not about Ethernet vs Wifi.
 
Last edited:
Fjorko said:
Also had lots of buffering streaming from DSTV Now - never usually a problem - I'm on 100. Thing is, if not CISP - where do we go - sounds like most ISP's are basically useless, and if CISP is the so called "best" - i don't think there is anywhere else to go . . .
Click to expand...
True. It would be great if we can conduct another ISP test to validate this.
 
Bionic said:
Real debrid is useless on CI. Not sure what is going on. Upgrading my line from 25 to 50 hoping to double my international speeds. Will jump ship if this continues on the new speed.
Click to expand...

I’m on 200/200 and it doesn’t help. International streaming is broken on cisp
 
Bionic said:
Thanks for the heads up. I just canceled the upgrade. Pointless waisting money.
Click to expand...

I will wait till Monday to see what @PBCool says. It was working perfectly until Thursday but I can’t keep going going down for days at a time every other week while paying R1500 a month. Will see if VOX is any better. Don’t see how it can be any worse.
 
I’m starting to have enough of this rubbish international streaming. Especially RD. This has been going on since I got Fibre and CISP. If PBCool doesn’t sort this out I hate to say it but I will have to try another ISP. I’m starting to lose my cool with Cool Ideas.
 
8tpg88 said:
Except it streams fine in 1080p no buffering on my rain Lte which gets 15mbs. So fine at 15mbs on rain Lte but can’t watch on 200mbs cisp?
Click to expand...
Mmmm, I tried on Telkom LTE (roughly 12/10Mbps), different site, Kodi, Incursion/Real Debrid - 5 different streams, 4 x1080p, 1 x 720p and they all sucked to the point of redundancy.

Tried the same streams at home (CISP 200/200) with the same results... so not sure what's going on tonight....

It buffers right off the bat!!
 
sand_man said:
Mmmm, I tried on Telkom LTE (roughly 12/10Mbps), different site, Kodi, Incursion/Real Debrid - 5 different streams, 4 x1080p, 1 x 720p and they all sucked to the point of redundancy.

Tried the same streams at home (CISP 200/200) with the same results... so not sure what's going on tonight....

It buffers right off the bat!!
Click to expand...

Someone in the sports streaming thread is also streaming fine with cell c Lte but not cisp vumatel Fibre. It’s also not just rd. In this thread people have said twitch and dstv. I had issues with the cw, Hulu, cbs, sci fi as well
 
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