Cool Ideas Fibre ISP - Feedback

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StoneCold said:
Are you streaming Twitch on your PC or via an android box? If on PC the alternate player for twitch browser plugin works wonders. I know one shouldn't be using additional tools to get something working, but hey, it does make a difference (as in let me stream in source).

On my Mi Box I can't stream Twitch in source consistently if I don't use my Vox fatpipe account. If I leave it on auto it gets the job done but the drop in quality does detract from the experience.
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I just use my pc with my browser. I get my phone every now and then when twitch is not working to check to see if maybe its my pc thats the problem but my phone acts the same. I never really liked that player because it always made chat feel clunky and didn't allow for bttv emotes. I tried it back when I had ADSL.

I'm just so confused. Twitch is already back to working flawlessly. From about 10:15PM So its this small period between 8/9-10/11PM where I can't watch. Speedtest will tell me I have degraded throughput to london but from what I can tell from iperf results my throughput is fine. Speedtest also tells me that my local speed is perfect. So I doubt its my line.

I have a bud up in JHB, who like you also uses vox on ttconnect of all providers and when ttconnect actually manage to get his line to function he has 0 issues with twitch any time of the day. His connection to twitch is so consistent I use him to see if its me or twitch servers. So clearly its possible to have a good connection to twitch without extensions. Hell, I can stream twitch fine on source with low latency and with only a 2 second buffer, when its not between that window.

I don't think its a capacity issue or shaping from CISP as there would be way more people complaining but my local results tell me its not my line either so I have no idea what the issue is, none of this really makes sense. The whole situation does my head in.
 
image132 said:
I just use my pc with my browser. I get my phone every now and then when twitch is not working to check to see if maybe its my pc thats the problem but my phone acts the same. I never really liked that player because it always made chat feel clunky and didn't allow for bttv emotes. I tried it back when I had ADSL.

I'm just so confused. Twitch is already back to working flawlessly. From about 10:15PM So its this small period between 8/9-10/11PM where I can't watch. Speedtest will tell me I have degraded throughput to london but from what I can tell from iperf results my throughput is fine. Speedtest also tells me that my local speed is perfect. So I doubt its my line.

I have a bud up in JHB, who like you also uses vox on ttconnect of all providers and when ttconnect actually manage to get his line to function he has 0 issues with twitch any time of the day. His connection to twitch is so consistent I use him to see if its me or twitch servers. So clearly its possible to have a good connection to twitch without extensions. Hell, I can stream twitch fine on source with low latency and with only a 2 second buffer, when its not between that window.

I don't think its a capacity issue or shaping from CISP as there would be way more people complaining but my local results tell me its not my line either so I have no idea what the issue is, none of this really makes sense. The whole situation does my head in.
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True dat.

It is like you say, during 8-10pm things do seem a bit patchy, but once 10:15, 10:30 hits it gets better again. When CISP had the connectivity issue last week Thursday/Friday and I had to switch to my Vox backup account. I was quite in awe as Twitch was rocking 1080p via Wifi on my MiBox, no issues whatsoever and silky smooth consistent 1080p throughput.

I'm still more than happy with CISP and would still recommend them to family/friends and colleagues. But I understand that some CISP subscribers like Looney and others that are struggling with RD can get fed up. Things really need to go completely pear shaped before I would ever consider jumping ship.

BTW, what program do you use to generate those nice graphs as I too would like to monitor Twitch performance with that.
 
StoneCold said:
True dat.

It is like you say, during 8-10pm things do seem a bit patchy, but once 10:15, 10:30 hits it gets better again. When CISP had the connectivity issue last week Thursday/Friday and I had to switch to my Vox backup account. I was quite in awe as Twitch was rocking 1080p via Wifi on my MiBox, no issues whatsoever and silky smooth consistent 1080p throughput.

I'm still more than happy with CISP and would still recommend them to family/friends and colleagues. But I understand that some CISP subscribers like Looney and others that are struggling with RD can get fed up. Things really need to go completely pear shaped before I would ever consider jumping ship.

BTW, what program do you use to generate those nice graphs as I too would like to monitor Twitch performance with that.
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I'm a patient person, I like being able to talk Paul and CISP's general attitude reminds me of early Afrihost so I don't plan on going anywhere. I signed up with CISP in Feb and this is the first time I'm having any real sort of issue as well so I'm fine with cutting them some slack. Before CISP and Octotel things were a whole lot worse...

My graphs are a built in feature of my router. I have a Asus DSL-AC68U got it back in the day for my DSL and I liked the fact that it supported ADSL/VDSL/Fiber and used WRT. Its future proofing has served me well. Sadly its only a 10min window though and its no where near as sophisticated as some of routers and graphs people on here have but I can't complain.
 
Currently experiencing issues watching VODs on Twitch.

1080p60 @ 6Mb/s with a 30 second buffer constantly runs out causing buffering. This is on a 100/100 line.

Noticed that VODs are now being pulled from a local cloudfront server, but there appears to be some sort of throughput issue.

server-143-204-68-207.cpt50.r.cloudfront.net

Also, still experiencing intermittently high latency on the second hop (Vumatel CPT)

Any ideas?

Capture3.PNG
 
Maybe not a question to Cool Ideas directly, but is there like an annual price increase/decrease? Not just with Cool Ideas but all ISP's?
 
DeatheCore said:
Currently experiencing issues watching VODs on Twitch.

1080p60 @ 6Mb/s with a 30 second buffer constantly runs out causing buffering. This is on a 100/100 line.

Noticed that VODs are now being pulled from a local cloudfront server, but there appears to be some sort of throughput issue.

server-143-204-68-207.cpt50.r.cloudfront.net

Also, still experiencing intermittently high latency on the second hop (Vumatel CPT)

Any ideas?

View attachment 578096
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Twitch VODS in South Africa has always been a issue, as long as I can remember.
I found a weird fix, even when I had a 4MB ADSL line (I now have a 100/50 line)

Just use the pop out player and it should be butter smooth, as weird and dumb as it sounds, it works and it has for other people as well. :)
 
Just signed up yesterday for the 10/5 R499pm package on Century City Connect! Very excited:p

Coming from a 4mb ADSL, anything would be better! I'm not a particular heavy streamer, but I play CS alot!

I just have 2 q's:

On the application, I did choose to use my own router.
https://www.tp-link.com/us/products/details/TL-WR841N.html

I hope this router will work? I was told it has a WAN port, so it should be just fine.

Is there anything else I must do now? Or just wait to hear from CISP or Century City Connect?
 
Sohail said:
Just signed up yesterday for the 10/5 R499pm package on Century City Connect! Very excited:p

Coming from a 4mb ADSL, anything would be better! I'm not a particular heavy streamer, but I play CS alot!

I just have 2 q's:

On the application, I did choose to use my own router.
https://www.tp-link.com/us/products/details/TL-WR841N.html

I hope this router will work? I was told it has a WAN port, so it should be just fine.

Is there anything else I must do now? Or just wait to hear from CISP or Century City Connect?
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The router will work 100%, no need to worry :)

If you applied via CISP's website that should be all. Their connect them will be in contact with you from their side to process your order.
 
Fjorko said:
@PBCool - How's your testing on international going ? Seen anything yet ?
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Not really we have been testing across our international and IS transit and the performance is quite similar. But we are still busy, the difficulty is doing the tests between time windows of peak.
 
I'm pleased with the new routing for South America. I now actually have slightly lower latency in Battlefront 2 to Brazil than I do to Germany so I have two options (albeit that neither are ideal).
 
DrJohnZoidberg said:
I'm pleased with the new routing for South America. I now actually have slightly lower latency in Battlefront 2 to Brazil than I do to Germany so I have two options (albeit that neither are ideal).
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Does traffic to the US now go through Brazil? Has it lowered latencies to the US at all?
 
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