Cool Ideas Fibre ISP - Feedback

[Looney]

Are you using RD with kodi or cyberflix?

Cyberflix and CinemaHD

 

[MDE]

As per Vumatels Zendesk Support - https://vumatel.zendesk.com/hc/en-u...-down-and-how-can-I-fix-it-?mobile_site=false

 

[Fjorko]

Cyberflix and CinemaHD

Have you given Premiumize.me a thought ? I bought one month - and so far its quite good. You can choose the location where you stream from manually, or leave it on auto to select the best node based on where you connect from.

 

[Looney]

Have you given Premiumize.me a thought ? I bought one month - and so far its quite good. You can choose the location where you stream from manually, or leave it on auto to select the best node based on where you connect from.

I had Premiumize when I was using Kodi but I don’t use Kodi anymore. I tried it again but it’s just not as friendly as Cyberflix and it’s also slower to load.

 

[moms]

Cyberflix and CinemaHD

I have no issues on my side with cyberflix , cool ideas has actually been the best with RD for me so far, I use mx player and stream 5.1 channel links and I let it buffer for about 2 or 3 minutes and after that no issues watching the movie

 

[Franna]

During the last week or two we are experiencing high latency to Akamai CDN on a 50Mbps DFA Business fibre connection. This content is normally served from Akamai edge servers in JHB, but is currently routing to Europe or Brazil:

Tracing route to (download.microsoft.com) e3673.dscg.akamaiedge.net [2.19.56.39]
1 <1 ms <1 ms <1 ms delta
2 <1 ms 1 ms <1 ms gateway
3 3 ms 3 ms 2 ms ip
4 3 ms 2 ms 3 ms 154.0.1.162
5 143 ms 142 ms 143 ms 154.0.4.158
6 142 ms 142 ms 142 ms v1000.core1.lon3.he.net [216.66.80.169]
7 143 ms 142 ms 156 ms 100ge14-1.core1.lon2.he.net [184.105.64.237]
8 142 ms 142 ms 142 ms cw-as1273.10gigabitethernet2-20.core1.lon2.he.net [216.66.84.254]
9 143 ms 143 ms 143 ms ae18-xcr1.lnd.cw.net [195.2.24.157]
10 143 ms 142 ms 143 ms ae15-xcr1.lns.cw.net [195.2.30.114]
11 193 ms 262 ms 158 ms akamaiint-gw-xcr1.lns.cw.net [195.59.211.2]
12 143 ms 143 ms 142 ms a2-19-56-39.deploy.static.akamaitechnologies.com [2.19.56.39]

Tracing route to (www.apple.com) e6858.dsce9.akamaiedge.net [23.55.32.111]
1 <1 ms <1 ms <1 ms delta
2 <1 ms 1 ms <1 ms gateway
3 2 ms 2 ms 2 ms ip
4 3 ms 3 ms 2 ms 154.0.1.162
5 3 ms 2 ms 2 ms 154.0.4.162
6 31 ms 21 ms 3 ms 102.130.64.13
7 37 ms 112 ms 37 ms pe2-nc028.ang.sgn.as37468.angolacables.ao [197.149.151.194]
8 99 ms * 108 ms 170.238.232.149
9 99 ms 98 ms 98 ms pe1-nc014.br.ftz.as37468.angolacables.ao [170.238.232.97]
10 143 ms 146 ms 142 ms pe2-nce022.br.spa.as37468.angolacables.ao [170.238.232.69]
11 142 ms 146 ms 143 ms pe1-nce013.br.spa.as37468.angolacables.ao [170.238.232.57]
12 149 ms 143 ms 147 ms as20940.saopaulo.sp.ix.br [187.16.220.8]
13 142 ms 142 ms 142 ms a23-55-32-111.deploy.static.akamaitechnologies.com [23.55.32.111]

 

[sand_man]

Well 5 weeks since reporting my packet loss issue and I can report, with absolute confidence, that sweet f all has changed!!

Just mind boggling to me that despite the collective resources of 2 telecoms giants, something as mundane as packet loss has taken 5 weeks (and counting) to resolve.

 

[wingnut771]

Well 5 weeks since reporting my packet loss issue and I can report, with absolute confidence, that sweet f all has changed!!

Just mind boggling to me that despite the collective resources of 2 telecoms giants, something as mundane as packet loss has taken 5 weeks (and counting) to resolve.



View attachment 582090

looks like you got a 100mb line

 

[Treschen]

@PBCool seeing high latency from my router to the openserve gateway, please assist ticket logged #COOL-20181122-178105

[admin@Treschen-Mikrotik] > ping 155.93.210.209
SEQ HOST SIZE TTL TIME STATUS
0 155.93.210.209 56 64 3ms
1 155.93.210.209 56 64 3ms
2 155.93.210.209 56 64 4ms
3 155.93.210.209 56 64 3ms
4 155.93.210.209 56 64 3ms
5 155.93.210.209 56 64 3ms
6 155.93.210.209 56 64 5ms
7 155.93.210.209 56 64 174ms
8 155.93.210.209 56 64 184ms
9 155.93.210.209 56 64 144ms
10 155.93.210.209 56 64 159ms
11 155.93.210.209 56 64 259ms
12 155.93.210.209 56 64 253ms
13 155.93.210.209 56 64 297ms
14 155.93.210.209 56 64 83ms
15 155.93.210.209 56 64 55ms
16 155.93.210.209 56 64 76ms
17 155.93.210.209 56 64 104ms
sent=18 received=18 packet-loss=0% min-rtt=3ms avg-rtt=100ms max-rtt=297ms

 

[Bionic]

Still running smooth on RD. The one thing which im not sure if it's CI.. youtube battles to play sometimes. It gets stuck after a few seconds. Refreshing page fixes it in most instances.

 

[PBCool]

@PBCool seeing high latency from my router to the openserve gateway, please assist ticket logged #COOL-20181122-178105

[admin@Treschen-Mikrotik] > ping 155.93.210.209
SEQ HOST SIZE TTL TIME STATUS
0 155.93.210.209 56 64 3ms
1 155.93.210.209 56 64 3ms
2 155.93.210.209 56 64 4ms
3 155.93.210.209 56 64 3ms
4 155.93.210.209 56 64 3ms
5 155.93.210.209 56 64 3ms
6 155.93.210.209 56 64 5ms
7 155.93.210.209 56 64 174ms
8 155.93.210.209 56 64 184ms
9 155.93.210.209 56 64 144ms
10 155.93.210.209 56 64 159ms
11 155.93.210.209 56 64 259ms
12 155.93.210.209 56 64 253ms
13 155.93.210.209 56 64 297ms
14 155.93.210.209 56 64 83ms
15 155.93.210.209 56 64 55ms
16 155.93.210.209 56 64 76ms
17 155.93.210.209 56 64 104ms
sent=18 received=18 packet-loss=0% min-rtt=3ms avg-rtt=100ms max-rtt=297ms

Weird can you run an MTR as part of your ticket?

 

[PBCool]

Well 5 weeks since reporting my packet loss issue and I can report, with absolute confidence, that sweet f all has changed!!

Just mind boggling to me that despite the collective resources of 2 telecoms giants, something as mundane as packet loss has taken 5 weeks (and counting) to resolve.



View attachment 582090

As mentioned Vumatel has come back stating fibre levels are fine therefore they don't want to do anything about it. So we now have to play the process of elimination so ONT swap is the first step which they should have already reached out for.

 

[PBCool]

During the last week or two we are experiencing high latency to Akamai CDN on a 50Mbps DFA Business fibre connection. This content is normally served from Akamai edge servers in JHB, but is currently routing to Europe or Brazil:

Tracing route to (download.microsoft.com) e3673.dscg.akamaiedge.net [2.19.56.39]
1 2 3 3 ms 3 ms 2 ms ip
4 3 ms 2 ms 3 ms 154.0.1.162
5 143 ms 142 ms 143 ms 154.0.4.158
6 142 ms 142 ms 142 ms v1000.core1.lon3.he.net [216.66.80.169]
7 143 ms 142 ms 156 ms 100ge14-1.core1.lon2.he.net [184.105.64.237]
8 142 ms 142 ms 142 ms cw-as1273.10gigabitethernet2-20.core1.lon2.he.net [216.66.84.254]
9 143 ms 143 ms 143 ms ae18-xcr1.lnd.cw.net [195.2.24.157]
10 143 ms 142 ms 143 ms ae15-xcr1.lns.cw.net [195.2.30.114]
11 193 ms 262 ms 158 ms akamaiint-gw-xcr1.lns.cw.net [195.59.211.2]
12 143 ms 143 ms 142 ms a2-19-56-39.deploy.static.akamaitechnologies.com [2.19.56.39]

Tracing route to (www.apple.com) e6858.dsce9.akamaiedge.net [23.55.32.111]
1 2 3 2 ms 2 ms 2 ms ip
4 3 ms 3 ms 2 ms 154.0.1.162
5 3 ms 2 ms 2 ms 154.0.4.162
6 31 ms 21 ms 3 ms 102.130.64.13
7 37 ms 112 ms 37 ms pe2-nc028.ang.sgn.as37468.angolacables.ao [197.149.151.194]
8 99 ms * 108 ms 170.238.232.149
9 99 ms 98 ms 98 ms pe1-nc014.br.ftz.as37468.angolacables.ao [170.238.232.97]
10 143 ms 146 ms 142 ms pe2-nce022.br.spa.as37468.angolacables.ao [170.238.232.69]
11 142 ms 146 ms 143 ms pe1-nce013.br.spa.as37468.angolacables.ao [170.238.232.57]
12 149 ms 143 ms 147 ms as20940.saopaulo.sp.ix.br [187.16.220.8]
13 142 ms 142 ms 142 ms a23-55-32-111.deploy.static.akamaitechnologies.com [23.55.32.111]

Remember CDNs control where content is served from not the ISP.

 

[PBCool]

is PBCool alive?

Mebe. Just been busy

 

[jvrs]

Mebe. Just been busy

All I can say is thanks for being here on a volentary basis!! Dont let the constant moaning get to you.

Thats all I have to add because I have a super connection!!!!

 

[sand_man]

As mentioned Vumatel has come back stating fibre levels are fine therefore they don't want to do anything about it. So we now have to play the process of elimination so ONT swap is the first step which they should have already reached out for.

That's the last correspondence I've had with support! Monday morning! No one has contacted me regarding the ONT.

 

[Phinix]

At this point I'm just going to put this out there and say to anyone who watches twitch, stay away from cisp.
Come 6.30pm and it's just non stop buffering until midnight. Absolutely useless as far as I'm concerned.
If this changes i'll update this post.

 

[Johanagr]

From 19:00 is so hard to game ping drops constantly jitter all over the show esp on Black Ops 4 openserve

 

[wingnut771]

At this point I'm just going to put this out there and say to anyone who watches twitch, stay away from cisp.
Come 6.30pm and it's just non stop buffering until midnight. Absolutely useless as far as I'm concerned.
If this changes i'll update this post.

Network?

 

[StoneCold]

Well, just afer 7pm and my Twitch is going like a boeing in 1080p without any issues on my PC.

Via my Mi Box, the same buffering persists, so I'm led to believe that it's because of the Wifi on the device for 1080p. On my server PC its also fine now via Wifi, so its definitely something related with the Mi Box. So, it doesn't seem to be a CISP issue then.

I'm going to swop to my Vox account now and try it out. I'm going to play around with the settings on my router, I have a feeling there is one setting that might be the culprit, will keep you guys posted.