Cool Ideas Fibre ISP - Feedback

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ArtyLoop said:
I am officially a client of CI so I am going to be hanging out here too.
Install happens on Friday. After that, guess 5-6 working days for it become active.

While I am still on Telkom LTE there is something I need to mention. When you folks have issues, it seems I am also having issues- I don't have the packet out of order issue, but the international bandwidth starvation, and the sudden ease-up at 10pm... hmm.. I experience that too.

To me it seems we have a capacity issue somewhere between ISP and undersea cable. Where have I seen that before..
Click to expand...

Thought you were going with Vox? Never the less, welcome to Cool... :P
 
@PBCool Anything going on with international pings?
Seeing 170ms to 180ms in games like Path of Exile when it is normally 145ms to 150ms.
 
Phinix said:
@PBCool Anything going on with international pings?
Seeing 170ms to 180ms in games like Path of Exile when it is normally 145ms to 150ms.
Click to expand...

Jeez, I get 173ms to EU on a dodgy ADSL line. Hope that gets resolved before my fibre is live.
 
PBCool said:
Do you have an MTR for me?
Click to expand...

This used to show in the 145ms to 150ms range. I don't have an old mtr for comparison.
But in game it is now jumping between 160ms to 180ms+/- where as before it was solid between 145ms and 150ms.

Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |   30 |   30 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    6 |    0 |    0 |    0 |    0 |    0 |
|                            192.168.11.6 -    0 |   30 |   30 |    2 |    3 |    5 |    2 |
|                             154.0.1.162 -    0 |   30 |   30 |    2 |    3 |   13 |    4 |
|                uwu-cust.coolideas.co.za -    0 |   30 |   30 |  142 |  143 |  150 |  142 |
|               u102-cust.coolideas.co.za -    0 |   30 |   30 |  141 |  145 |  168 |  159 |
|              be20.asr01.thn.as20860.net -    0 |   30 |   30 |  162 |  164 |  180 |  162 |
|        po111.net1.north.dc5.as20860.net -    0 |   30 |   30 |  143 |  149 |  173 |  164 |
|                           87.117.211.30 -    0 |   30 |   30 |  160 |  166 |  291 |  161 |
|                           78.129.153.13 -    0 |   30 |   30 |  160 |  161 |  172 |  161 |
|________________________________________________|______|______|______|______|______|______|
 
Looney said:
I can’t wait till 7pm. Either PBCool will get a kiss or his head ripped off. Let’s see.
Click to expand...

Don't know about you but packet loss has kicked in again, twitch is buffering quite a bit...
 
ajan said:
Don't know about you but packet loss has kicked in again, twitch is buffering quite a bit...
Click to expand...

I don’t use Twitch but installed it to see how it performs... so far... perfect on my side. Not a single buffer.
 
My son reports that Fortnite seems "laggy"

.... so it begins as we near 7pm20181128_182308.jpg
 
Shrug

Local (Clear Access)
7836840889.png

https://www.speedtest.net/result/7836840889

London (Interoute VDC)
7836825252.png

https://www.speedtest.net/result/7836825252

London (Coreix Ltd):
7836832022.png

https://www.speedtest.net/result/7836832022

Going to just skip twitch tonight...
 
pings very high this evening.. relatively speaking.. i am not a gamer but usually i get sub 10ms to at least the first two CI hops, pings to 1.1.1.1 usually also sub 10ms - now 30-50ms
 
blunt said:
pings very high this evening.. relatively speaking.. i am not a gamer but usually i get sub 10ms to at least the first two CI hops, pings to 1.1.1.1 usually also sub 10ms - now 30-50ms
Click to expand...

no problem here: 200/200 Vuma Trenched Cape Town

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.lan - 0 | 7 | 7 | 0 | 0 | 0 | 0 |
| 155.93.227.1 - 0 | 7 | 7 | 1 | 1 | 1 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 7 | 7 | 0 | 0 | 1 | 0 |
| cd-backbone.coolideas.co.za - 0 | 7 | 7 | 1 | 1 | 1 | 1 |
| cloudflare.ixp.capetown - 0 | 7 | 7 | 1 | 1 | 1 | 1 |
| one.one.one.one - 0 | 7 | 7 | 1 | 1 | 1 | 1 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
Fibre installation done by Octotel just now. In my excitement, forgot to ask for a B-number, and of course I wasn't given it by the technician. CISP support says they can't do anything without the B-number, and they couldn't assist at this time anyway because their people who do it have gone home. Sigh.

@PBCool - is there no way to find out this number out of office hours?
 
CI have sent a TP-Link C20 router to replace our TP-Link WR840.

Is it plug and play or does it need to be set-up? Will all the wireless devices connect automatically?

Everyone else has gone on holiday so scared to get too technical while I'm home alone :)
 
I've been trying to get a CI subscription via Vumatel for almost 10 days. Vumatel submitted all the required documents and selected package info to CI but when I logged in to CoolZone after the welcome e-mail, neither documents nor selected package was there. I said "Anyways" and moved on to order a service but when I enter my address, coverage map says "No fibre at your address". The catch is: I know there is. I'm connected to my neighbour's WiFi and writing this message on a Cool Ideas connection. Also the unit I live in had Cool Ideas fibre packages before (I've seen it on the screen of the guy from Vumatel when he visited me today). Since I can't select my address on "Let's get you connected" page on CoolZone, I can't proceed to buy/activate a subscription and that's simply a frustrating experience.

To summarize, I have an Object Number, a fully working Raycore device mounted on the wall, a router attached to it, the link is OK but can't select/subscribe to a package on CoolZone. @PBCool can you help me with that? I also have a ticket # if needed.

Thanks in advance,
 
Seeyou said:
Fibre installation done by Octotel just now. In my excitement, forgot to ask for a B-number, and of course I wasn't given it by the technician. CISP support says they can't do anything without the B-number, and they couldn't assist at this time anyway because their people who do it have gone home. Sigh.

@PBCool - is there no way to find out this number out of office hours?
Click to expand...

Octotel do not have a B-Numbers. Openserve [Telkom Fibre] does.

Octotel will provision the ONT once the installation is complete, normally within 24 Hours.
 
Happy to report that as usual I have nothing but a perfect experience. Currently have a 4K Netflix stream (wife), 1x 1080p DStv Now stream (kid 1), 1x 1080p YouTube stream (kid 2) and a 1080p Twitch stream (me), as well as random browsing between the wife and I with no issue at all, and has been like this consistently since July.

Maybe Frogfoot is what makes the difference as they seem extremely reliable, who knows...

All I will say is CISP FTW in my experience.
 
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