Cool Ideas Fibre ISP - Feedback

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I'm also happy to report no issues on my end with Twitch in 1080p and DSTV Now in 1080p at the moment. Keep up the good work CISP :)
 
Twitch 28th 820PM.jpg

Twitch is working at 8PM!!!!!!!!!!!!

London (Coreix Ltd):
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https://www.speedtest.net/result/7837086171

London (Interoute VDC):
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https://www.speedtest.net/result/7837088795

Whatever CISP did PLEASE KEEP IT LIKE THAT. Compared to what I posted earlier this is INCREDIBLE.
 
Twitch is intermittently buffering tonight, very unpleasant.

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Corehorizon.io
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Coreix Ltd.
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@PBCool - Why is everybody's twich buffering on 100 and 200Mbps fibre connections ? Don't get it.....i think 100Mbps should be enough to play 1080p@60fps no ?

I'm no twicher, but mine also struggles on 1080p@60 - but it shouldn't right ?

Why ?
 
blunt said:
pings very high this evening.. relatively speaking.. i am not a gamer but usually i get sub 10ms to at least the first two CI hops, pings to 1.1.1.1 usually also sub 10ms - now 30-50ms
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Can you post an MTR please?
 
Well I still can’t stream a 20gb 4k file during peak times.

Edit: Correction. I can’t stream a 2gb file without buffering!

Again! FACKING PATHETIC!

I’m so sick of this fscking bullshit! R1500 per month and PBCool has still not implemented a permanent fix!

You know what PBCool, I’m cancelling my debit order with you and I’m going to pay you what I believe is a fair price for this sh#t connection.
 
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Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 192.168.1.247 port 55008 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 7.75 MBytes 65.0 Mbits/sec 0.292 ms 273/1265 (22%)
[ 4] 1.00-2.00 sec 6.77 MBytes 56.8 Mbits/sec 0.761 ms 356/1223 (29%)
[ 4] 2.00-3.00 sec 6.21 MBytes 52.1 Mbits/sec 0.207 ms 422/1217 (35%)
[ 4] 3.00-4.00 sec 6.87 MBytes 57.6 Mbits/sec 0.201 ms 344/1223 (28%)
[ 4] 4.00-5.00 sec 8.62 MBytes 72.3 Mbits/sec 0.329 ms 117/1221 (9.6%)
[ 4] 5.00-6.00 sec 8.48 MBytes 71.2 Mbits/sec 0.368 ms 134/1220 (11%)
[ 4] 6.00-7.00 sec 6.96 MBytes 58.4 Mbits/sec 0.199 ms 333/1224 (27%)
iperf3: OUT OF ORDER - incoming packet = 9184 and received packet = 9186 AND SP = 4
[ 4] 7.00-8.00 sec 8.84 MBytes 74.1 Mbits/sec 0.326 ms 89/1219 (7.3%)
[ 4] 8.00-9.00 sec 8.63 MBytes 72.4 Mbits/sec 0.303 ms 114/1219 (9.4%)
[ 4] 9.00-10.00 sec 8.88 MBytes 74.5 Mbits/sec 0.214 ms 84/1220 (6.9%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 97.1 MBytes 81.5 Mbits/sec 0.321 ms 2291/12430 (18%)
[ 4] Sent 12430 datagrams
[SUM] 0.0-10.0 sec 1 datagrams received out-of-order

iperf Done.

Think I found my issue. Great loss.
 
Seeyou said:
Fibre installation done by Octotel just now. In my excitement, forgot to ask for a B-number, and of course I wasn't given it by the technician. CISP support says they can't do anything without the B-number, and they couldn't assist at this time anyway because their people who do it have gone home. Sigh.

@PBCool - is there no way to find out this number out of office hours?
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B number only relative to Openserve, Octotel will let us know once the line is configured.
 
maumau said:
CI have sent a TP-Link C20 router to replace our TP-Link WR840.

Is it plug and play or does it need to be set-up? Will all the wireless devices connect automatically?

Everyone else has gone on holiday so scared to get too technical while I'm home alone :)
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Which fibre network?
 
underdose said:
I've been trying to get a CI subscription via Vumatel for almost 10 days. Vumatel submitted all the required documents and selected package info to CI but when I logged in to CoolZone after the welcome e-mail, neither documents nor selected package was there. I said "Anyways" and moved on to order a service but when I enter my address, coverage map says "No fibre at your address". The catch is: I know there is. I'm connected to my neighbour's WiFi and writing this message on a Cool Ideas connection. Also the unit I live in had Cool Ideas fibre packages before (I've seen it on the screen of the guy from Vumatel when he visited me today). Since I can't select my address on "Let's get you connected" page on CoolZone, I can't proceed to buy/activate a subscription and that's simply a frustrating experience.

To summarize, I have an Object Number, a fully working Raycore device mounted on the wall, a router attached to it, the link is OK but can't select/subscribe to a package on CoolZone. @PBCool can you help me with that? I also have a ticket # if needed.

Thanks in advance,
Click to expand...
Have you tried to access https://shop.vumatel.co.za from the connection to the Raycore? Is this a new or existing installation?
 
PBCool said:
Can you post an MTR please?
Click to expand...
Looks like all is well again

HOST: VivoBox Loss% Snt Last Avg Best Wrst StDev
1.|-- router.ibox.za.net 0.0% 10 0.5 0.6 0.4 0.6 0.1
2.|-- u33m-cust.coolideas.co.za 80.0% 10 2.9 3.1 2.9 3.4 0.4
3.|-- u33l-cust.coolideas.co.za 50.0% 10 3.4 3.3 2.9 3.5 0.2
4.|-- cloudflare.ixp.capetown 40.0% 10 3.3 3.5 3.3 4.0 0.3
 
Constant... buffering... somebody please send help lol. Rescue me from this laggy prison! Had so many fewer issues on my old VDSL20 :(

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Nicholas Marzio said:
Octotel do not have a B-Numbers. Openserve [Telkom Fibre] does.

Octotel will provision the ONT once the installation is complete, normally within 24 Hours.
Click to expand...

That's good to know - lady doing the support at CISP is then either misinformed or didn't notice I was with Octotel and not Openserve then.

Edit: didn't see PBCool's reply before typing. I'll follow up with Octotel tomorrow then.
 
@PBCool - internet light on the ONT is green this morning. Does that mean I can go ahead and connect my router, or does CISP still need to do something?
 
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