Cool Ideas Fibre ISP - Feedback

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StoneCold said:
If you already have login details from CISP, then I don't see why you can't go ahead and connect your router :)
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Well that answers that question, I guess :)

I have nada from CISP. Do they use login details for Octotel as well?
 
While I'm waiting for office hours to roll around - any particular changes I need to make on my Asus router besides switching WAN Connection type to "Automatic IP" and (I assume) enabling authentication with the login details from CISP once I have them?
 
Seeyou said:
While I'm waiting for office hours to roll around - any particular changes I need to make on my Asus router besides switching WAN Connection type to "Automatic IP" and (I assume) enabling authentication with the login details from CISP once I have them?
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Yup, that's all you do, when I switched from my ADSL to WAN on my ASUS router none of my current video streams even stopped, seamless switch over. Just enable DHCP IP address and enter your PPPoE details.
 
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Seeyou said:
Well that answers that question, I guess :)

I have nada from CISP. Do they use login details for Octotel as well?
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Yes they do.
Once Octotel activated my line, I informed CISP and they sent my first invoice and login details.
 
8am and there's already a waiting queue on the CISP support line - should be fun :)
 
Fjorko said:
They are probably thinking . . . . .

"Damn...must be Looney on the line, moaning about RD again !!! " LOL
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LOL

I was third in line.. took 2 mins. Now I feel like I've won a prize because the synthesized voice keeps telling me I'm first in line, but current caller must be difficult, because it's taking longer than the others combined :)

... and finally got through, but it seems the connect department keeps different office hours, and will only be taking calls at 8:30am :rolleyes:
 
ryanrich said:
Yup, that's all you do, when I switched from my ADSL to WAN on my ASUS router none of my current video streams even stopped, seamless switch over. Just enable DHCP IP address and enter your PPoE details.
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Just to confirm - you leave connection type on PPPoE or switch over to Automatic IP?
 
Am now being told to contact Telkom to get them to tell CISP we don't have a fibre order with them. Meanwhile we don't even have a Telkom account... I wonder how the Afrihost people are assisting with the CW mess @AfriGuy @AfriMan but somehow the CISP people are passing the buck. I'm a customer, not a techie.
 
Waylander said:
Am now being told to contact Telkom to get them to tell CISP we don't have a fibre order with them. Meanwhile we don't even have a Telkom account... I wonder how the Afrihost people are assisting with the CW mess @AfriGuy @AfriMan but somehow the CISP people are passing the buck. I'm a customer, not a techie.
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Just go through Afrihost then cancel.
 
Seeyou said:
Just to confirm - you leave connection type on PPPoE or switch over to Automatic IP?
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Depends which fibre network. With Vumatel and some others I believe you leave it as auto and don't specify details, with Frogfoot you have a PPPoE username and password that must be entered for auth.
 
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Was sent the login details. Router says they're invalid. Sigh. Back to the call queue.
 
Seeyou said:
Was sent the login details. Router says they're invalid. Sigh. Back to the call queue.
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This more than likely means the line hasn't been configured by Octotel as yet, it takes a day or two after the installation to complete. You use PPPoE on Octotel.
 
Waylander said:
Am now being told to contact Telkom to get them to tell CISP we don't have a fibre order with them. Meanwhile we don't even have a Telkom account... I wonder how the Afrihost people are assisting with the CW mess @AfriGuy @AfriMan but somehow the CISP people are passing the buck. I'm a customer, not a techie.
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The feedback I have is that the line is in your name from Openserve, it's not about passing the buck we simply can't order another line until the current one is resolved.
 
PBCool said:
This more than likely means the line hasn't been configured by Octotel as yet, it takes a day or two after the installation to complete. You use PPPoE on Octotel.
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Nope, Duwane confirmed Octotel contacted CISP to say the line was provisioned. Called support and it looks like the password I was emailed initially was incorrect. Am now online with the correct details :)
 
@PBCool - any new please?

CI have sent a TP-Link C20 router to replace our TP-Link WR840.

Is it plug and play or does it need to be set-up? Will all the wireless devices connect automatically?

Everyone else has gone on holiday so scared to get too technical while I'm home alone :)

Vumatel trenched.
 
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