Cool Ideas Fibre ISP - Feedback

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PBCool said:
Can you give me some examples? IPs would be great.
Click to expand...

Pings to Overwatch EU server.

Target Name: 5.42.173.219
IP: 5.42.173.219
Date/Time: 28/08/2017 14:58:20 - 28/08/2017 15:08:20

Hop Sent PL% Min Max Avg Host Name / [IP]
1 11 0 1.75 112.74 34.62 ARCHER_D7 [192.168.1.1]
2 11 100 0 0 0 [-]
3 11 0 3.03 116.45 41.88 155.93.253.1 [155.93.253.1]
4 11 0 3.26 116.86 38.84 154.0.1.162 [154.0.1.162]
5 11 0 3.22 76.30 24.77 wc-grwf-ar2-eth1-1701.enetworks.net [45.220.191.17]
6 11 0 3.27 118.66 35.60 wc-grwf-br1-gi0-2-3202.enetworks.net [154.72.97.164]
7 11 0 3.71 78.25 30.99 41.60.242.1 [41.60.242.1]
8 11 0 143.73 270.85 172.83 teng0-3-0-5.luk-p1-tho.liquidtelecom.net [5.11.10.170]
9 11 0 143.60 239.58 203.69 bun-eth2.luk-p2-tho.liquidtelecom.net [5.11.10.115]
10 11 0 144.05 287.55 181.07 teng0-0-0-0-luk-pe1-tcy.liquidtelecom.net [5.11.10.99]
11 11 0 150.58 355.80 215.01 80.249.208.83 [80.249.208.83]
12 11 0 150.73 353.11 247.23 37.244.10.33 [37.244.10.33]
13 11 0 150.50 302.88 214.71 37.244.10.101 [37.244.10.101]
14 11 18 151.48 882.62 352.64 185.60.114.147 [185.60.114.147]
15 11 0 152.57 392.02 264.24 5.42.173.219 [5.42.173.219]
 
willsotaku said:
IP: 152.111.192.241
CPT TS3 Server also quite high latency through CI in CPT

Traceroute:
Tracing route to 152.111.192.241 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.9.2
2 <1 ms <1 ms <1 ms 192.168.9.1
3 * * * Request timed out.
4 * * * Request timed out.
5 27 ms 27 ms 26 ms 192.168.10.1
6 25 ms 33 ms 28 ms 192.168.11.2
7 32 ms 33 ms 29 ms c11-backbone.coolideas.co.za [154.0.2.37]
8 * * * Request timed out.
9 48 ms 49 ms 54 ms te0-7-0-3.vic-p-1.optinet.net [197.80.7.1]
10 69 ms 52 ms 47 ms te0-0-0-0.cpt-p-2.optinet.net [197.84.4.46]
11 51 ms 45 ms 49 ms 101.te0-0-2-0.cpt-tr-1.optinet.net [197.84.7.4]
12 51 ms 67 ms 47 ms 197-84-247-89.cpt.mweb.co.za [197.84.247.89]
13 48 ms 48 ms 48 ms 152.111.192.241
Click to expand...
Yes only over Openserve? This should be resolved shortly.
 
harties said:
Pings to Overwatch EU server.

Target Name: 5.42.173.219
IP: 5.42.173.219
Date/Time: 28/08/2017 14:58:20 - 28/08/2017 15:08:20

Hop Sent PL% Min Max Avg Host Name / [IP]
1 11 0 1.75 112.74 34.62 ARCHER_D7 [192.168.1.1]
2 11 100 0 0 0 [-]
3 11 0 3.03 116.45 41.88 155.93.253.1 [155.93.253.1]
4 11 0 3.26 116.86 38.84 154.0.1.162 [154.0.1.162]
5 11 0 3.22 76.30 24.77 wc-grwf-ar2-eth1-1701.enetworks.net [45.220.191.17]
6 11 0 3.27 118.66 35.60 wc-grwf-br1-gi0-2-3202.enetworks.net [154.72.97.164]
7 11 0 3.71 78.25 30.99 41.60.242.1 [41.60.242.1]
8 11 0 143.73 270.85 172.83 teng0-3-0-5.luk-p1-tho.liquidtelecom.net [5.11.10.170]
9 11 0 143.60 239.58 203.69 bun-eth2.luk-p2-tho.liquidtelecom.net [5.11.10.115]
10 11 0 144.05 287.55 181.07 teng0-0-0-0-luk-pe1-tcy.liquidtelecom.net [5.11.10.99]
11 11 0 150.58 355.80 215.01 80.249.208.83 [80.249.208.83]
12 11 0 150.73 353.11 247.23 37.244.10.33 [37.244.10.33]
13 11 0 150.50 302.88 214.71 37.244.10.101 [37.244.10.101]
14 11 18 151.48 882.62 352.64 185.60.114.147 [185.60.114.147]
15 11 0 152.57 392.02 264.24 5.42.173.219 [5.42.173.219]
Click to expand...

Are you doing this over wireless, as your hop to your router is already high.

From the core network it seems fine:

# ADDRESS LOSS SENT LAST AVG BEST WORST
1 45.220.191.17 0% 40 0.1ms 0.1 0.1 0.2
2 154.72.97.164 0% 40 0.3ms 0.4 0.2 1.4
3 41.60.242.1 0% 40 0.7ms 0.8 0.6 2.2
4 5.11.10.170 0% 40 140.5ms 141.8 140.5 182.7
5 5.11.10.115 0% 40 140.5ms 143 140.3 177.2
6 5.11.10.99 0% 40 140.9ms 141 140.6 143.1
7 80.249.208.83 0% 40 147.7ms 148.3 147.5 153
8 37.244.10.33 0% 40 148.5ms 147.8 147.5 148.7
9 37.244.10.101 0% 40 149.2ms 148.4 147.4 153
10 185.60.114.147 5% 40 147.4ms 197.8 147.3 714
11 5.42.173.219 0% 40 148ms 148.1 147.3 154.2
 
PBCool said:
Are you doing this over wireless, as your hop to your router is already high.

From the core network it seems fine:

# ADDRESS LOSS SENT LAST AVG BEST WORST
1 45.220.191.17 0% 40 0.1ms 0.1 0.1 0.2
2 154.72.97.164 0% 40 0.3ms 0.4 0.2 1.4
3 41.60.242.1 0% 40 0.7ms 0.8 0.6 2.2
4 5.11.10.170 0% 40 140.5ms 141.8 140.5 182.7
5 5.11.10.115 0% 40 140.5ms 143 140.3 177.2
6 5.11.10.99 0% 40 140.9ms 141 140.6 143.1
7 80.249.208.83 0% 40 147.7ms 148.3 147.5 153
8 37.244.10.33 0% 40 148.5ms 147.8 147.5 148.7
9 37.244.10.101 0% 40 149.2ms 148.4 147.4 153
10 185.60.114.147 5% 40 147.4ms 197.8 147.3 714
11 5.42.173.219 0% 40 148ms 148.1 147.3 154.2
Click to expand...

I am but i don't think its a wireless issue as it has been running fine the past couple of months except the last couple of days. I'll need flatmate to be back to test it cabled as I'm away from router. Generally, I get a stable 150ish ms to EU servers. Now its around 230ms~ and experiencing some packet loss.

Another tracert run-
Tracing route to 5.42.173.219 over a maximum of 30 hops

1 3 ms 1 ms 4 ms ARCHER_D7 [192.168.1.1]
2 * * * Request timed out.
3 3 ms 2 ms 3 ms 155.93.253.1
4 4 ms 2 ms 3 ms 154.0.1.162
5 117 ms 3 ms 3 ms wc-grwf-ar2-eth1-1701.enetworks.net [45.220.191.17]
6 3 ms 3 ms 3 ms wc-grwf-br1-gi0-2-3202.enetworks.net [154.72.97.164]
7 17 ms 7 ms 33 ms 41.60.242.1
8 204 ms 148 ms 234 ms teng0-3-0-5.luk-p1-tho.liquidtelecom.net [5.11.10.170]
9 301 ms 151 ms 256 ms bun-eth2.luk-p2-tho.liquidtelecom.net [5.11.10.115]
10 144 ms 149 ms 161 ms teng0-0-0-0-luk-pe1-tcy.liquidtelecom.net [5.11.10.99]
11 158 ms 151 ms 154 ms 80.249.208.83
12 194 ms 265 ms 262 ms 37.244.10.33
13 223 ms 264 ms 264 ms 37.244.10.101
14 315 ms 264 ms 151 ms 185.60.114.147
15 175 ms 214 ms 258 ms 5.42.173.219

Trace complete.
 
harties said:
I am but i don't think its a wireless issue as it has been running fine the past couple of months except the last couple of days. I'll need flatmate to be back to test it cabled as I'm away from router. Generally, I get a stable 150ish ms to EU servers. Now its around 230ms~ and experiencing some packet loss.

Another tracert run-
Tracing route to 5.42.173.219 over a maximum of 30 hops

1 3 ms 1 ms 4 ms ARCHER_D7 [192.168.1.1]
2 * * * Request timed out.
3 3 ms 2 ms 3 ms 155.93.253.1
4 4 ms 2 ms 3 ms 154.0.1.162
5 117 ms 3 ms 3 ms wc-grwf-ar2-eth1-1701.enetworks.net [45.220.191.17]
6 3 ms 3 ms 3 ms wc-grwf-br1-gi0-2-3202.enetworks.net [154.72.97.164]
7 17 ms 7 ms 33 ms 41.60.242.1
8 204 ms 148 ms 234 ms teng0-3-0-5.luk-p1-tho.liquidtelecom.net [5.11.10.170]
9 301 ms 151 ms 256 ms bun-eth2.luk-p2-tho.liquidtelecom.net [5.11.10.115]
10 144 ms 149 ms 161 ms teng0-0-0-0-luk-pe1-tcy.liquidtelecom.net [5.11.10.99]
11 158 ms 151 ms 154 ms 80.249.208.83
12 194 ms 265 ms 262 ms 37.244.10.33
13 223 ms 264 ms 264 ms 37.244.10.101
14 315 ms 264 ms 151 ms 185.60.114.147
15 175 ms 214 ms 258 ms 5.42.173.219

Trace complete.
Click to expand...
Yeah wireless often has this affect, only cable can give a true reflection. Wireless is a dynamic medium so the environment changes.
 
harties said:
I am but i don't think its a wireless issue as it has been running fine the past couple of months except the last couple of days. I'll need flatmate to be back to test it cabled as I'm away from router. Generally, I get a stable 150ish ms to EU servers. Now its around 230ms~ and experiencing some packet loss.

Another tracert run-
Tracing route to 5.42.173.219 over a maximum of 30 hops

1 3 ms 1 ms 4 ms ARCHER_D7 [192.168.1.1]
2 * * * Request timed out.
3 3 ms 2 ms 3 ms 155.93.253.1
4 4 ms 2 ms 3 ms 154.0.1.162
5 117 ms 3 ms 3 ms wc-grwf-ar2-eth1-1701.enetworks.net [45.220.191.17]
6 3 ms 3 ms 3 ms wc-grwf-br1-gi0-2-3202.enetworks.net [154.72.97.164]
7 17 ms 7 ms 33 ms 41.60.242.1
8 204 ms 148 ms 234 ms teng0-3-0-5.luk-p1-tho.liquidtelecom.net [5.11.10.170]
9 301 ms 151 ms 256 ms bun-eth2.luk-p2-tho.liquidtelecom.net [5.11.10.115]
10 144 ms 149 ms 161 ms teng0-0-0-0-luk-pe1-tcy.liquidtelecom.net [5.11.10.99]
11 158 ms 151 ms 154 ms 80.249.208.83
12 194 ms 265 ms 262 ms 37.244.10.33
13 223 ms 264 ms 264 ms 37.244.10.101
14 315 ms 264 ms 151 ms 185.60.114.147
15 175 ms 214 ms 258 ms 5.42.173.219

Trace complete.
Click to expand...

Jeesh, that's quite a high ping for wireless.
Have you checked if there is conflict? Check with https://www.techspot.com/downloads/5936-inssider.html on a Windows device
 
PBCool said:
Are you doing this over wireless, as your hop to your router is already high.

From the core network it seems fine:

# ADDRESS LOSS SENT LAST AVG BEST WORST
1 45.220.191.17 0% 40 0.1ms 0.1 0.1 0.2
2 154.72.97.164 0% 40 0.3ms 0.4 0.2 1.4
3 41.60.242.1 0% 40 0.7ms 0.8 0.6 2.2
4 5.11.10.170 0% 40 140.5ms 141.8 140.5 182.7
5 5.11.10.115 0% 40 140.5ms 143 140.3 177.2
6 5.11.10.99 0% 40 140.9ms 141 140.6 143.1
7 80.249.208.83 0% 40 147.7ms 148.3 147.5 153
8 37.244.10.33 0% 40 148.5ms 147.8 147.5 148.7
9 37.244.10.101 0% 40 149.2ms 148.4 147.4 153
10 185.60.114.147 5% 40 147.4ms 197.8 147.3 714
11 5.42.173.219 0% 40 148ms 148.1 147.3 154.2
Click to expand...

Your traceroute from the core looks different. In fact it looks A LOT better than mine on cable in Cape Town:

Code: 
 Host                                                    Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 192.168.241.1                                         0.0%    15    0.2   0.3   0.2   0.3   0.0
 2. 155.93.252.1                                          0.0%    15    1.5   1.1   1.0   1.5   0.0
 3. 154.0.1.125                                           0.0%    15    0.9   1.3   0.9   6.1   1.3
 4. 154.0.1.13                                            0.0%    15    1.1   1.3   1.1   2.1   0.0
 5. 154.72.97.167                                         0.0%    15    1.1   6.1   1.1  63.6  16.0
 6. 154.72.97.164                                         0.0%    14    1.4   1.5   1.4   1.6   0.0
 7. 41.60.242.1                                           0.0%    14    1.7   3.3   1.5  24.1   5.9
 8. 5.11.10.170                                           0.0%    14  161.3 161.5 161.2 162.9   0.3
 9. 5.11.10.115                                           0.0%    14  174.0 174.2 174.0 174.4   0.0
10. 5.11.10.99                                            0.0%    14  166.1 165.2 164.3 169.1   1.1
11. 80.249.208.83                                         0.0%    14  167.2 169.6 166.6 192.4   7.0
12. 37.244.10.35                                          0.0%    14  185.9 186.2 185.5 188.3   0.8
13. 37.244.10.103                                         0.0%    14  169.8 171.1 169.6 182.4   3.2
14. 185.60.114.153                                        0.0%    14  169.3 172.2 169.0 202.2   8.7
15. 5.42.173.219                                          0.0%    14  222.2 224.0 222.2 233.3   3.0

20ms better on the international hop hmmm


I also want 140ms pings to London
 
Last edited:
Tinuva said:
Your traceroute from the core looks different. In fact it looks A LOT better than mine on cable in Cape Town:

Code: 
 Host                                                    Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 192.168.241.1                                         0.0%    15    0.2   0.3   0.2   0.3   0.0
 2. 155.93.252.1                                          0.0%    15    1.5   1.1   1.0   1.5   0.0
 3. 154.0.1.125                                           0.0%    15    0.9   1.3   0.9   6.1   1.3
 4. 154.0.1.13                                            0.0%    15    1.1   1.3   1.1   2.1   0.0
 5. 154.72.97.167                                         0.0%    15    1.1   6.1   1.1  63.6  16.0
 6. 154.72.97.164                                         0.0%    14    1.4   1.5   1.4   1.6   0.0
 7. 41.60.242.1                                           0.0%    14    1.7   3.3   1.5  24.1   5.9
 8. 5.11.10.170                                           0.0%    14  161.3 161.5 161.2 162.9   0.3
 9. 5.11.10.115                                           0.0%    14  174.0 174.2 174.0 174.4   0.0
10. 5.11.10.99                                            0.0%    14  166.1 165.2 164.3 169.1   1.1
11. 80.249.208.83                                         0.0%    14  167.2 169.6 166.6 192.4   7.0
12. 37.244.10.35                                          0.0%    14  185.9 186.2 185.5 188.3   0.8
13. 37.244.10.103                                         0.0%    14  169.8 171.1 169.6 182.4   3.2
14. 185.60.114.153                                        0.0%    14  169.3 172.2 169.0 202.2   8.7
15. 5.42.173.219                                          0.0%    14  222.2 224.0 222.2 233.3   3.0

20ms better on the international hop hmmm


I also want 140ms pings to London
Click to expand...
Cool I'll have a look for you.
 
Tinuva said:
Your traceroute from the core looks different. In fact it looks A LOT better than mine on cable in Cape Town:

20ms better on the international hop hmmm


I also want 140ms pings to London
Click to expand...

Mines also not great:

Tracing route to 5.42.173.219 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms 1 ms 155.93.252.1
3 1 ms 1 ms <1 ms 154.0.1.125
4 1 ms 1 ms 1 ms 154.0.1.13
5 2 ms 1 ms 1 ms wc-grwf-ar2.enetworks.net [154.72.97.167]
6 1 ms 1 ms 1 ms wc-grwf-br1-gi0-2-3202.enetworks.net [154.72.97.164]
7 2 ms 1 ms 1 ms 41.60.242.1
8 174 ms 178 ms 176 ms teng0-3-0-5.luk-p1-tho.liquidtelecom.net [5.11.10.170]
9 215 ms 215 ms 215 ms bun-eth2.luk-p2-tho.liquidtelecom.net [5.11.10.115]
10 216 ms 216 ms 218 ms teng0-0-0-0-luk-pe1-tcy.liquidtelecom.net [5.11.10.99]
11 182 ms 181 ms 182 ms 80.249.208.83
12 167 ms 167 ms 167 ms 37.244.10.35
13 172 ms 169 ms 170 ms 37.244.10.103
14 * 768 ms 799 ms 185.60.114.151
15 232 ms 223 ms 222 ms 5.42.173.219
 
Loppas said:
Mines also not great:

Tracing route to 5.42.173.219 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms 1 ms 155.93.252.1
3 1 ms 1 ms <1 ms 154.0.1.125
4 1 ms 1 ms 1 ms 154.0.1.13
5 2 ms 1 ms 1 ms wc-grwf-ar2.enetworks.net [154.72.97.167]
6 1 ms 1 ms 1 ms wc-grwf-br1-gi0-2-3202.enetworks.net [154.72.97.164]
7 2 ms 1 ms 1 ms 41.60.242.1
8 174 ms 178 ms 176 ms teng0-3-0-5.luk-p1-tho.liquidtelecom.net [5.11.10.170]
9 215 ms 215 ms 215 ms bun-eth2.luk-p2-tho.liquidtelecom.net [5.11.10.115]
10 216 ms 216 ms 218 ms teng0-0-0-0-luk-pe1-tcy.liquidtelecom.net [5.11.10.99]
11 182 ms 181 ms 182 ms 80.249.208.83
12 167 ms 167 ms 167 ms 37.244.10.35
13 172 ms 169 ms 170 ms 37.244.10.103
14 * 768 ms 799 ms 185.60.114.151
15 232 ms 223 ms 222 ms 5.42.173.219
Click to expand...
Yours is all over the place, again over cable yes?
 
Quick noob fibre question but is it feasible to get a direct line rental with Openserve and then an ISP account with CI?

Also, is there a big cost difference?
 
Strange JHB Ping is 28ms but CPT is 48ms like almost going through JHB and coming back to CPT again this is on OpenServe hopefully just a minor issue for now! at least speed is still great
 
teamed209 said:
Quick noob fibre question but is it feasible to get a direct line rental with Openserve and then an ISP account with CI?

Also, is there a big cost difference?
Click to expand...
ISPs get lines from Openserve, to manage it separately attracts a separate cost. Whereas combined it makes better business sense.
 
willsotaku said:
Strange JHB Ping is 28ms but CPT is 48ms like almost going through JHB and coming back to CPT again this is on OpenServe hopefully just a minor issue for now! at least speed is still great
Click to expand...
Yeah IPC on CT has been broken for a few days and we've escalated it as far as we can, OS are terrible in general with this kind of thing.
 
Last edited:
Waylander said:
First hop to router suggests so
Click to expand...
Well not really first 3 packets can have great latency which you are at hop 1, then depending on the wireless provide random results further.
 
PBcool, thanx for the great service from all at CISP that helped me yesterday with prompt connection, all running fine, just some questions.

I'm using the TP LInk Archer C2 router, but the 5Hz wifi signal keeps on disappearing?

What will the best settings on this router be for Xbox 360 online gaming, as the stats (wired) I got yesterday was very bad:
Latency = 300ms
Packet loss = 1%
Upload = 1.33Mbps
Download = 22,4Mbps

This is on a 100/10 line, rest of my speed tests are fine , just the xbox, or is this the wrong thread for this?
 
Skurf said:
PBcool, thanx for the great service from all at CISP that helped me yesterday with prompt connection, all running fine, just some questions.

I'm using the TP LInk Archer C2 router, but the 5Hz wifi signal keeps on disappearing?
Click to expand...

Having the same issue, well sorta. Can't connect to the 5Ghz AP from more than 1 wall away and even then it gives some issues on certain devices where the speed will just tank and latency spikes.

Im actually using an additional router for wireless atm, because the 2.4Ghz AP on the thing also seemed pretty weak when running in dual mode.
 
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