Cool Ideas Fibre ISP - Feedback

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image132 said:
I have loss to JHB. Its pretty annoying talking a friend in discord.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 894 | 894 | 0 | 0 | 0 | 0 |
| 154.0.0.245 - 0 | 894 | 894 | 0 | 0 | 3 | 0 |
| 154.0.4.161 - 0 | 894 | 894 | 0 | 0 | 3 | 1 |
| 154.0.1.245 - 9 | 659 | 600 | 0 | 18 | 22 | 18 |
| 154.0.3.113 - 8 | 683 | 630 | 18 | 19 | 24 | 20 |
| 154.0.1.254 - 9 | 671 | 614 | 18 | 19 | 157 | 19 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Click to expand...

Ye from CapeTown myself, some epic loss popped up to JHB in the last hour exactly like yours.

@PBCool - lets get this sorted out pweeez.
 
alexz1 said:
Closed. Work on the billing department and call center. Thanks.
Click to expand...
oh look, it is one of those people who re-edit the op to hide their initial OP:

alexz1 said:
Fiber fiber fiber! The number one ISP, bullshit. For over a month I have received shitty connection. I gave them the benefit of the doubt and left it alone for a while. Then it continued this way, then I submitted a ticket on their site via the client zone.

No response a couple days later, now I’m busy I don’t have time to run after a ISP and phone in and bitch to them.

I expect a response as these guys are voted number one? I mean what’s the point of the ticketing system if they do not respond? What if my internet was down? I called into the useless call center which has done absolutely nothing so far, and that made me decide to post a thread. I want to tarnish their name, why boast number one if I receive service like this???? PLEASE DONT FALL FOR THEIR CRAP.

Who can recommend a new ISP? Cool ideas is not for the best service or connection.


Watch the YouTube video, my internet buffers on YouTube, Netflix quality degrades to the lowest, things don’t load. They bill me for a 50mb line, yet I upgraded to a 100mb line. Their call center is utterly useless, waiting on the phone, debit orders don’t come off, just a bad experience. My speed test has not gotten above 40 in the passed month. Cable or WiFi, all their agents ask is please do speed test with cable please, after I stated that I use a cable all the time. My speed tests have been getting around 5-20mb in average.
Click to expand...
 
wingnut771 said:
10Mb not MB, don't know where I said MB.
Click to expand...

My bad, thought you were referencing one of my earlier posts where I specified some of those RD links in the 2MB/s and not 2Mbit/s speed.

Back to your example take a look at what hops the vodacom connection goes through to reach that download vs the CISP(?) connection , my guess is that the vodacom routing is entirely different and for by some luck doesn't hit any constraint hop on its way to the host.
 
It's dead again, same thing the other night. sigh, hope this doesn't become a common thing.

Code: 
traceroute to twitter.com (104.244.42.65), 64 hops max, 52 byte packets

 1  154.0.0.245 (154.0.0.245)  3.394 ms  2.272 ms  2.025 ms
 2  uwx-cust.coolideas.co.za (154.0.4.161)  2.279 ms  2.002 ms  2.187 ms
 3  * * *
 4  * * *
 5  * * *
 
DrJohnZoidberg said:
It's dead again, same thing the other night. sigh, hope this doesn't become a common thing.

Code: 
traceroute to twitter.com (104.244.42.65), 64 hops max, 52 byte packets

1  154.0.0.245 (154.0.0.245)  3.394 ms  2.272 ms  2.025 ms
2  uwx-cust.coolideas.co.za (154.0.4.161)  2.279 ms  2.002 ms  2.187 ms
3  * * *
4  * * *
5  * * *
Click to expand...

Yep dead by me as well
 
Morning All. Not sure if this is the right forum to post, but pulling all my hair this side. Currently on 200/200 CISP on Vuma Arial (Northriding area).

Two weeks ago my Unifi setup at home started giving issues. My USG3p didn't want to stay connected via PPPOE and I had massive packed losses. Tried everything (even blamed CISP ... sorry about that, but after connecting directly to ONT all seemed OK on their side) ... so I rebuilt (re-adopted) USG and all worked well for a week.

Yesterday afternoon same ... but with difference that Unifi USG3p does not at all want to make PPPOE connection to CISP ... I have tried everything (resetting, readopting, moving to different site etc). Woke up early this morning to startup old Netgear router and voila, all works via PPPOE (and now tied back to rest of Unifi setup ... but don't have USG, DPI etc etc).

Can any USG/Unifi users on CISP please share their USG configuration settings (i.e. MTU, hardware offloading settings etc. etc.) for me to compare and hopefully get USG up and running again?

Really appreciated.

Thanks.
 
Last edited:
John Tempus said:
My bad, thought you were referencing one of my earlier posts where I specified some of those RD links in the 2MB/s and not 2Mbit/s speed.

Back to your example take a look at what hops the vodacom connection goes through to reach that download vs the CISP(?) connection , my guess is that the vodacom routing is entirely different and for by some luck doesn't hit any constraint hop on its way to the host.
Click to expand...
This is my point.

It's not a RD issue, but an upstream issue.
 
djsadie said:
Morning All. Not sure if this is the right forum to post, but pulling all my hair this side. Currently on 200/200 CISP on Vuma Arial (Northriding area).

Two weeks ago my Unifi setup at home started giving issues. My USG3p didn't want to stay connected via PPPOE and I had massive packed losses. Tried everything (even blamed CISP ... sorry about that, but after connecting directly to ONT all seemed OK on their side) ... so I rebuilt (re-adopted) USG and all worked well for a week.

Yesterday afternoon same ... but with difference that Unifi USG3p does not at all want to make PPPOE connection to CISP ... I have tried everything (resetting, readopting, moving to different site etc). Woke up early this morning to startup old Netgear router and voila, all works via PPPOE (and now tied back to rest of Unifi setup ... but don't have USG, DPI etc etc).

Can any USG/Unifi users on CISP please share their USG configuration settings (i.e. MTU, hardware offloading settings etc. etc.) for me to compare and hopefully get USG up and running again?

Really appreciated.

Thanks.
Click to expand...
Mine is all at defaults. Which firmware are u running?
 
@PBCool isn't it odd how consistent the results are? Surely there should be some fluctuations???

Microsoft Windows [Version 10.0.17763.134]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>iperf3.exe -R -u -b 160M -p 17001 -c trcvmh01.cisp.co.za
Connecting to host trcvmh01.cisp.co.za, port 17001
Reverse mode, remote host trcvmh01.cisp.co.za is sending
[ 4] local 192.168.1.105 port 57862 connected to 154.0.15.181 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 1.75 MBytes 14.7 Mbits/sec 0.427 ms 2309/2533 (91%)
[ 4] 1.00-2.00 sec 800 KBytes 6.56 Mbits/sec 0.343 ms 2341/2441 (96%)
[ 4] 2.00-3.00 sec 800 KBytes 6.55 Mbits/sec 0.413 ms 2342/2442 (96%)
[ 4] 3.00-4.00 sec 800 KBytes 6.56 Mbits/sec 0.319 ms 2341/2441 (96%)
[ 4] 4.00-5.00 sec 800 KBytes 6.56 Mbits/sec 0.524 ms 2342/2442 (96%)
[ 4] 5.00-6.00 sec 792 KBytes 6.49 Mbits/sec 0.327 ms 2343/2442 (96%)
[ 4] 6.00-7.00 sec 800 KBytes 6.56 Mbits/sec 0.398 ms 2341/2441 (96%)
[ 4] 7.00-8.00 sec 800 KBytes 6.55 Mbits/sec 0.418 ms 2341/2441 (96%)
[ 4] 8.00-9.00 sec 800 KBytes 6.56 Mbits/sec 0.360 ms 2342/2442 (96%)
[ 4] 9.00-10.00 sec 800 KBytes 6.55 Mbits/sec 0.375 ms 2341/2441 (96%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 192 MBytes 161 Mbits/sec 0.445 ms 23430/24555 (95%)
[ 4] Sent 24555 datagrams

iperf Done.

C:\WINDOWS\system32>iperf3.exe -R -u -b 160M -p 17001 -c lnms.cisp.co.za
Connecting to host lnms.cisp.co.za, port 17001
Reverse mode, remote host lnms.cisp.co.za is sending
[ 4] local 192.168.1.105 port 53669 connected to 154.0.1.254 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 1.76 MBytes 14.7 Mbits/sec 0.293 ms 2294/2519 (91%)
[ 4] 1.00-2.00 sec 792 KBytes 6.49 Mbits/sec 0.398 ms 2337/2436 (96%)
[ 4] 2.00-3.00 sec 792 KBytes 6.48 Mbits/sec 0.150 ms 2351/2450 (96%)
[ 4] 3.00-4.00 sec 792 KBytes 6.49 Mbits/sec 0.098 ms 2342/2441 (96%)
[ 4] 4.00-5.00 sec 784 KBytes 6.41 Mbits/sec 0.173 ms 2343/2441 (96%)
[ 4] 5.00-6.00 sec 800 KBytes 6.55 Mbits/sec 0.157 ms 2341/2441 (96%)
[ 4] 6.00-7.00 sec 792 KBytes 6.50 Mbits/sec 0.433 ms 2343/2442 (96%)
[ 4] 7.00-8.00 sec 800 KBytes 6.56 Mbits/sec 0.378 ms 2340/2440 (96%)
[ 4] 8.00-9.00 sec 776 KBytes 6.36 Mbits/sec 0.607 ms 2343/2440 (96%)
[ 4] 9.00-10.00 sec 792 KBytes 6.49 Mbits/sec 0.205 ms 2345/2444 (96%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 191 MBytes 161 Mbits/sec 0.205 ms 23379/24494 (95%)
[ 4] Sent 24494 datagrams

iperf Done.

C:\WINDOWS\system32>iperf3.exe -R -u -b 160M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 192.168.1.105 port 57297 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 1.77 MBytes 14.9 Mbits/sec 0.544 ms 2296/2523 (91%)
[ 4] 1.00-2.00 sec 792 KBytes 6.48 Mbits/sec 0.567 ms 2343/2442 (96%)
iperf3: OUT OF ORDER - incoming packet = 5959 and received packet = 6283 AND SP = 4
[ 4] 2.00-3.00 sec 792 KBytes 6.49 Mbits/sec 1.593 ms 2343/2441 (96%)
[ 4] 3.00-4.00 sec 800 KBytes 6.55 Mbits/sec 0.643 ms 2342/2442 (96%)
[ 4] 4.00-5.00 sec 800 KBytes 6.56 Mbits/sec 0.575 ms 2341/2441 (96%)
[ 4] 5.00-6.00 sec 792 KBytes 6.49 Mbits/sec 1.212 ms 2342/2441 (96%)
[ 4] 6.00-7.00 sec 800 KBytes 6.55 Mbits/sec 0.516 ms 2342/2442 (96%)
[ 4] 7.00-8.00 sec 800 KBytes 6.55 Mbits/sec 0.556 ms 2341/2441 (96%)
[ 4] 8.00-9.00 sec 792 KBytes 6.49 Mbits/sec 0.533 ms 2318/2417 (96%)
[ 4] 9.00-10.00 sec 808 KBytes 6.62 Mbits/sec 0.540 ms 2365/2466 (96%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 195 MBytes 163 Mbits/sec 1.145 ms 23748/24887 (95%)
[ 4] Sent 24887 datagrams
[SUM] 0.0-10.0 sec 1 datagrams received out-of-order

iperf Done.

C:\WINDOWS\system32>
 
Good Day

We are having no call in getting from you call centre, we spoke to Ithumeleng, Alex, Basetsana and Faith and I have sent an email as well. ticket reference. The fibre is damaged at our place and still no feedback as to when it will be repaired.
 
I went for the R499 10/5 Coolideas/Openserve deal
It took some time to get the fiber cable into my house but Openserve finished their part 3 days ago.
I got the black Nokia box.
Yesterday I received a tp-link Archer C20 router and I already received a very basic how to PDF from Coolideas.
But no internet unfortunately
I logged into the router and it is set up for PPPoE/RussiaPPPoE..???
Looks to me that the router is not set up properly or not set up at all.
I have not got a reaction from support, I contacted them yesterday afternoon @5

Could't find any clues on the coolIdeas website, so her I am!

CI invoiced me from the 12th, is it normal to start paying before you are online?
 

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