Cool Ideas Fibre ISP - Feedback

Status
Not open for further replies.
kitkat+ said:
Good Day

We are having no call in getting from you call centre, we spoke to Ithumeleng, Alex, Basetsana and Faith and I have sent an email as well. ticket reference. The fibre is damaged at our place and still no feedback as to when it will be repaired.
Click to expand...

How in the world did this happen? Theft/natural disaster/DIY gone wrong?
 
djsadie said:
FW 4.4.36. Just can't for the life of me get it to make a connection via PPPOE. MTU is disabled, all hardware offloading settings enabled.
Click to expand...
Leave MSS Clamping ( USG term for MTU ) on auto

1544772411228.png
 
sjaak said:
CI invoiced me from the 12th, is it normal to start paying before you are online?
Click to expand...
I don't know about CI but based on other ISP experience (Kiklo), answer is Yes but then I was connected the very next day of invoice date so just 1 day really.
 
sjaak said:
I went for the R499 10/5 Coolideas/Openserve deal
It took some time to get the fiber cable into my house but Openserve finished their part 3 days ago.
I got the black Nokia box.
Yesterday I received a tp-link Archer C20 router and I already received a very basic how to PDF from Coolideas.
But no internet unfortunately
I logged into the router and it is set up for PPPoE/RussiaPPPoE..???
Looks to me that the router is not set up properly or not set up at all.
I have not got a reaction from support, I contacted them yesterday afternoon @5

Could't find any clues on the coolIdeas website, so her I am!

CI invoiced me from the 12th, is it normal to start paying before you are online?
Click to expand...

Did CI with Openserve recently come down to R499 from R699??

I'm sure I paid R699 in the past but december invoice says R499 .. if that is so then awesome ... just wondering if the 20meg lines will come down ..
 
@PBCool why doesn't Cool Ideas just drop the useless line providers, the ones that give you trouble and are slow to fix? Tell them to Fekk Off.

Stick with the good guys and maintain your place as provider of the year.
 
sjaak said:
I went for the R499 10/5 Coolideas/Openserve deal
It took some time to get the fiber cable into my house but Openserve finished their part 3 days ago.
I got the black Nokia box.
Yesterday I received a tp-link Archer C20 router and I already received a very basic how to PDF from Coolideas.
But no internet unfortunately
I logged into the router and it is set up for PPPoE/RussiaPPPoE..???
Looks to me that the router is not set up properly or not set up at all.
I have not got a reaction from support, I contacted them yesterday afternoon @5

Could't find any clues on the coolIdeas website, so her I am!

CI invoiced me from the 12th, is it normal to start paying before you are online?
Click to expand...

PPPoE/RussiaPPPoE is correct, works like that for me ...

Contact them about paying before you're online ... there's not always joined up between the accounts ... when you should be able to be online and when you're online. They're usually happy to credit you ...
 
cenredash said:
PPPoE/RussiaPPPoE is correct, works like that for me ...

Contact them about paying before you're online ... there's not always joined up between the accounts ... when you should be able to be online and when you're online. They're usually happy to credit you ...
Click to expand...
ok thanks I will contact them about the invoice

Any other settings for trhe router?
 
sjaak said:
router configuration for Coolideas/Openserve anyone?
Click to expand...

PPPoE/RussiaPPPoE is correct
and you should have a username .... something@coolideas and password ... which you pop into the username for adsl or whatever .. make sure the cable from the white box is plugged into your wan port .. and that .. not sure about your router, but that your router knows the wan port is being used as a wan port and not lan port 4 or something like that ... should connect then ..
 
Can you upgrade or downgrade packages via the client area or do you have to create a support ticket?
 
yeldoom said:
Can you upgrade or downgrade packages via the client area or do you have to create a support ticket?
Click to expand...
I'd like to know too. I'd like to upgrade for at least the rest of December and into January and then downgrade again. Is this possible? What costs are involved?
 
ginggs said:
I'd like to know too. I'd like to upgrade for at least the rest of December and into January and then downgrade again. Is this possible? What costs are involved?
Click to expand...
You need to log a ticket and request it..
 
Just an FYI
4fbc29fdfe438a4fa2b5bf0469af4e67.jpg
 
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 112 | 112 | 0 | 0 | 0 | 0 |
| 154.0.0.245 - 0 | 112 | 112 | 0 | 1 | 2 | 1 |
| 154.0.4.161 - 0 | 112 | 112 | 0 | 0 | 2 | 0 |
| 154.0.1.245 - 1 | 108 | 107 | 18 | 19 | 22 | 19 |
| 154.0.3.113 - 1 | 108 | 107 | 18 | 21 | 230 | 18 |
| 154.0.1.254 - 2 | 104 | 102 | 18 | 19 | 22 | 18 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

There's already packetloss to JHB. Sigh.

*EDIT

Left it for longer.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 1335 | 1335 | 0 | 0 | 0 | 0 |
| 154.0.0.245 - 1 | 1330 | 1329 | 0 | 1 | 4 | 0 |
| 154.0.4.161 - 1 | 1331 | 1330 | 0 | 0 | 3 | 0 |
| 154.0.1.61 - 2 | 1260 | 1241 | 18 | 19 | 24 | 19 |
| 154.0.3.113 - 2 | 1256 | 1236 | 18 | 19 | 175 | 20 |
| 154.0.1.254 - 2 | 1268 | 1251 | 18 | 19 | 26 | 19 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
Last edited:
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                         -    0 |  162 |  162 |    0 |    0 |   13 |    0 |
|                            155.93.228.1 -    0 |  162 |  162 |    2 |    4 |   42 |    2 |
|            c3h-backbone.coolideas.co.za -    0 |  162 |  162 |    1 |    1 |   17 |    1 |
|             cd-backbone.coolideas.co.za -    0 |  162 |  162 |    1 |    1 |   16 |    1 |
|            c6t-backbone.coolideas.co.za -    1 |  159 |  158 |   18 |   20 |   36 |   20 |
|               u13m-cust.coolideas.co.za -    2 |  155 |  153 |   19 |   20 |   38 |   20 |
|               u139-cust.coolideas.co.za -    2 |  155 |  153 |   19 |   20 |   31 |   20 |
|                      google.jinx.net.za -    2 |  155 |  153 |   19 |   20 |   33 |   20 |
|                           72.14.239.129 -    2 |  155 |  153 |   19 |   20 |   40 |   22 |
|               jnb01s08-in-f35.1e100.net -    2 |  155 |  153 |   19 |   20 |   37 |   20 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
@PBCool I'm getting a very poor connection to the local Battlefield server farm with frequent disconnects. Ticket #COOL-20181214-190054

30min sample from ping plotter attached. Wired connection at 200/200. By comparison, I have rock solid connections to Euro servers, but would prefer to game locally.

BF1 local PS4.png
 
Looks like Intl has taken a tank. Cannot speedtest to any servers in London. Vuma trenched Benoni
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X