Cool Ideas Fibre ISP - Feedback

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LazyLion said:
What suburb?
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Bothasig area, I got an email saying their is trouble on the Vumatel network. And it’s not only me that is suffering. Although my billing is still incorrect. Hopefully it gets sorted, giving them some time.
 
PBCool said:
Please provide me your ticket number for this, I have made myself quite available for escalations.
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I have received help, after another phone call I finally did. Sorry I don’t use the forum often. There is still a billing issue but we are resolving it. Well hopefully
 
Brieuse said:
In this day and age, I seriously don't get this need to torrent anything and everything that pops up on a seed. But that's just me.
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Well, I use it for Linux Distros (yes, actual Linux distros, not an alias for pirating :p), or if I want to share a file that's over ~200MB with someone as it's faster to upload straight to them than it is to put it on Google Drive as that maxes out at about 3MB/s, rather than the 5-6MB/s my line can do, so it's faster, while I don't want to give them access to e.g. VPN into my home network.
 
Johnatan56 said:
Well, I use it for Linux Distros (yes, actual Linux distros, not an alias for pirating :p), or if I want to share a file that's over ~200MB with someone as it's faster to upload straight to them than it is to put it on Google Drive as that maxes out at about 3MB/s, rather than the 5-6MB/s my line can do, so it's faster, while I don't want to give them access to e.g. VPN into my home network.
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Nowadays it's called "Sailing the High Seas"
 
Just a note that the iperf TCP tests on windows have been found to be a bit unreliable, especially if you don't tweak the TCP receive window a bit. The default buffer size of around 200k is not enough to ramp up past 10mbps.

You can use the -w parameter to increase the size of the window, for example:

iperf3.exe -R -b 180m -p 17001 -c queen.cisp.co.za -d -w 400k
 
TheRoDent said:
Just a note that the iperf TCP tests on windows have been found to be a bit unreliable, especially if you don't tweak the TCP receive window a bit. The default buffer size of around 200k is not enough to ramp up past 10mbps.

You can use the -w parameter to increase the size of the window, for example:

iperf3.exe -R -b 180m -p 17001 -c queen.cisp.co.za -d -w 400k
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Thanks I was going to mention that I wasn't sure of my facts and didn't want to look like an idiot
 
John Tempus said:
That latency to broadcast seems extremely high, 18 seconds ? I must confess I do not usually look at the stats on twitch so not too familiar with normal latency but 18 seconds latency vs 1second buffer size might be why you are stuttering.
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It starts at 7 sec then as my throughput to twitch is not sufficient to keep the stream going it increases. This was about 3 buffers in before I gave up.

I predict I'll be back to having twitch be unusable during 8-10pm within a month. I'll see if I can snag a graph of how erratic the traffic is tonight.
 
maumau said:
Who is @John Tempus and how come he knows so much?

Stick around John we like you :)
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lol I dont claim to know much however people ask questions that I seem to know the answer to and so I reply with what I know/experienced.

Anything I do know is due to 20+ years in the psychotic industry they refer to shorthanded as IT. *shrug*
 
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wingnut771 said:
If this is the case, please explain this behaviour.

RD links that are slow (2mb/s), I connect iphone as modem on vodacom 3G, then play the exact same link and plays buffer free (10mb/s).

PBCool thinks is something called acceleration.
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I cant speak of your example that I don't have access to. I did my testing on a 10GBit connection and the results were piss poor all over the place as I pointed out and for me that was good enough to point out something is not all that peachy with those hosts and lets not forget nearly everyone of the 500 active RD users is posting about bad experiences/buffering on RD all over the internet.

ps. 3G is not capable of 10MB/s not sure where you get your special 3G modem from. :)
 
Day 2 of this. 100/100. Vumatel. Trenched. Wired and Wireless. Restarted everything. #COOL-20181212-188948.

7877740167.png


@PBCool ?
 
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John Tempus said:
I cant speak of your example that I don't have access to. I did my testing on a 10GBit connection and the results were piss poor all over the place as I pointed out and for me that was good enough to point out something is not all that peachy with those hosts and lets not forget nearly everyone of the 500 active RD users is posting about bad experiences/buffering on RD all over the internet.

ps. 3G is not capable of 10MB/s not sure where you get your special 3G modem from. :)
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10Mb not MB, don't know where I said MB.
 
image132 said:
It starts at 7 sec then as my throughput to twitch is not sufficient to keep the stream going it increases. This was about 3 buffers in before I gave up.

I predict I'll be back to having twitch be unusable during 8-10pm within a month. I'll see if I can snag a graph of how erratic the traffic is tonight.
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Try manually changing DNS to:
1.1.1.1
8.8.8.8

I've noticed improvements with kodi, maybe it'll help twitch.
 
Hi @PBCool

Thank you for being awesome and helping everyone out as best you can.

I wonder if you could assist here please.

I have a separate service with Cool Ideas and Octotel at another property which works flawlessly.

I have also now signed up for a new service through Cool Ideas and Vumatel in Tamboerskloof, Cape Town.

They installed the CPE today and I then activated the service through the pop window once connected through router, as explained by CI call centre service agent.

It seems the service is active, but I can’t get the right IP assigned and hence no internet connection my side. Essentially the dynamic IP address that’s been assigned is a 172.23 etc address and that doesn’t work.

I’ve been struggling with this all day and still don’t have a working internet connection. The support guys at Cool Ideas have been super helpful, but they tell me they’ve never seen this and they can’t seem to figure it out. They reckon it’s Vumatel side, who they’ve called and they also don’t seem to know why.

I’ve also tried all the suggestions, including resetting the router, the CPE, releasing and renewing the IP address through the router panel, tried connecting directly to Ethernet, tried other device, a different cable, and even tried a static IP address assigned by CISP in order to test. None of the above have helped with the 172.23 address that I’m stuck with.

There are 2 tickets open. #COOL-20181213-189369 and #COOL-20181213-189488

Any help if possible would be very much appreciated.

Thank you!
 
kripstoe said:
Day 2 of this. 100/100. Vumatel. Trenched. Wired and Wireless. Restarted everything. #COOL-20181212-188948.

7877740167.png


@PBCool ?
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Did it only recently start or are you a recent fibre client with this issue from the start ?

One thing I would suggest is forcing your wanport on your router to 100Mbit speed and testing. It might be an ONT autonegotiate at 1Gbit issue that seems to be very rare but afaik all Vumatel ONT's are the same manufacturer so if one ONT could have such an issue more ONT's are likely.
 
John Tempus said:
Did it only recently start or are you a recent fibre client with this issue from the start ?

One thing I would suggest is forcing your wanport on your router to 100Mbit speed and testing. It might be an ONT autonegotiate at 1Gbit issue that seems to be very rare but afaik all Vumatel ONT's are the same manufacturer so if one ONT could have such an issue more ONT's are likely.
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It's a recent issue. Have never had this before.

Clipboard01.png
 
I have loss to JHB. Its pretty annoying talking a friend in discord.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 894 | 894 | 0 | 0 | 0 | 0 |
| 154.0.0.245 - 0 | 894 | 894 | 0 | 0 | 3 | 0 |
| 154.0.4.161 - 0 | 894 | 894 | 0 | 0 | 3 | 1 |
| 154.0.1.245 - 9 | 659 | 600 | 0 | 18 | 22 | 18 |
| 154.0.3.113 - 8 | 683 | 630 | 18 | 19 | 24 | 20 |
| 154.0.1.254 - 9 | 671 | 614 | 18 | 19 | 157 | 19 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
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