Cool Ideas Fibre ISP - Feedback

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@PBCool - restarted my router yesterday and got assigned an odd IP (102.132.xxx.xxx) - not sure if this is normal? International felt slow, as did Netflix, so I did a speedtest:

 
Seeyou said:
@PBCool - restarted my router yesterday and got assigned an odd IP (102.132.xxx.xxx) - not sure if this is normal? International felt slow, as did Netflix, so I did a speedtest:

Click to expand...
Which fibre network and area? That is one of our IP ranges.
 
PBCool said:
Which fibre network and area? That is one of our IP ranges.
Click to expand...

Octotel, Southern Suburbs, Cape Town. I notice speedtest.net is defaulting to local servers in the Bloemfontein / Upington area as well, whereas before it would pick a Cape Town server - not sure if this relates?
 
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On what metrics is Cool Ideas the best fibre provider, I'm assuming it's not support or ability to get issues resolved. 2 weeks and still no fibre.

Sorry @PBCool, you guys just don't try hard enough. I know a lot of people are on leave, but I haven't even heard from your team in ten days. You are at the mercy of the fibre providers I understand, but there is no interest from your team at all to do anything. No follow ups, no assistance, same generic email response when I did still get emails, nothing.

My ADSL is being cut today, to make matters worse.
If Cool Ideas is rated the best then how crappy must the other ISPs be....damn.
 
SAguy said:
I know a lot of people are on leave, but I haven't even heard from your team in ten days. You are at the mercy of the fibre providers I understand, but there is no interest from your team at all to do anything. No follow ups, no assistance, same generic email response when I did still get emails, nothing.
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You said it actually; as far as I know, no new installations are done by any providers after 15th december. If you have fibre already and want to tranfer ISP's, you might get lucky.

p.s. - not defending anyone here; just stating the reality.
 
@SAguy

I think you must go and have a holiday, I don't like how you accuse PBCool of not giving his/their best.
Maybe you are not following this thread, but he go out of his way to expedite and resolve issues, even on his leave earlier the year.

This is the time of the year everyone take a well deserved break, and who cancel the current service while the new one isn't up and running yet? Go and buy yourself a prepaid SIM and load data, and then you have internet.

It isn't CISP that is the problem in your case it is Openserve.

So do like the rest of SA or infact the world, and take a break.
 
SAguy said:
On what metrics is Cool Ideas the best fibre provider, I'm assuming it's not support or ability to get issues resolved. 2 weeks and still no fibre.

Sorry @PBCool, you guys just don't try hard enough. I know a lot of people are on leave, but I haven't even heard from your team in ten days. You are at the mercy of the fibre providers I understand, but there is no interest from your team at all to do anything. No follow ups, no assistance, same generic email response when I did still get emails, nothing.

My ADSL is being cut today, to make matters worse.
If Cool Ideas is rated the best then how crappy must the other ISPs be....damn.
Click to expand...
They get my vote as the best, since they proved they can tolerate and put up with my k@k attitude when I am displeased.
 
gfmalan said:
@SAguy

I think you must go and have a holiday, I don't like how you accuse PBCool of not giving his/their best.
Maybe you are not following this thread, but he go out of his way to expedite and resolve issues, even on his leave earlier the year.

This is the time of the year everyone take a well deserved break, and who cancel the current service while the new one isn't up and running yet? Go and buy yourself a prepaid SIM and load data, and then you have internet.

It isn't CISP that is the problem in your case it is Openserve.

So do like the rest of SA or infact the world, and take a break.
Click to expand...

Not going to start an argument here, but unfortunately my experience with CISP just isn't as good as everyone else's.

They would do better to manage the expectations of their customers by just making a decision as a company that they will do no installations from x date in December, regardless of what the fibre providers are doing.

I've read a good few pages and can agree that PBCool does support and help where he can, but at the end of the day CISP has given no feedback in 10 days and they should rather communicate that they can't assist with new installations at all during this period.

Again, your experience has been different to mine...
 
SAguy said:
Not going to start an argument here, but unfortunately my experience with CISP just isn't as good as everyone else's.

They would do better to manage the expectations of their customers by just making a decision as a company that they will do no installations from x date in December, regardless of what the fibre providers are doing.

I've read a good few pages and can agree that PBCool does support and help where he can, but at the end of the day CISP has given no feedback in 10 days and they should rather communicate that they can't assist with new installations at all during this period.

Again, your experience has been different to mine...
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I don't really have the time to do a thread read-up but, I can assure you, I am using CISP's network right now and there's no discernable issue.
You do realise there's a lot of links in the chain between your Ethernet port and CISP?
After I learnt the hard way that 99.9% of my problems were on my own premises, I am usually very sure when I say "right Mr PBCool, we have such and such a problem".

I am aware that there some troublesome FISPs and likely even bad installations.
 
SAguy said:
On what metrics is Cool Ideas the best fibre provider, I'm assuming it's not support or ability to get issues resolved. 2 weeks and still no fibre.

Sorry @PBCool, you guys just don't try hard enough. I know a lot of people are on leave, but I haven't even heard from your team in ten days. You are at the mercy of the fibre providers I understand, but there is no interest from your team at all to do anything. No follow ups, no assistance, same generic email response when I did still get emails, nothing.

My ADSL is being cut today, to make matters worse.
If Cool Ideas is rated the best then how crappy must the other ISPs be....damn.
Click to expand...
Which fibre network did you apply for?
 
Seeyou said:
Octotel, Southern Suburbs, Cape Town. I notice speedtest.net is defaulting to local servers in the Bloemfontein / Upington area as well, whereas before it would pick a Cape Town server - not sure if this relates?
Click to expand...
This means it's a new range, the Geolocation resolves itself in time. Nothing relative to how the ranges work on the network. Is your latency to London still 140ms?
 
PBCool said:
This means it's a new range, the Geolocation resolves itself in time. Nothing relative to how the ranges work on the network. Is your latency to London still 140ms?
Click to expand...

It is, latency hasn't been a problem - just that weird speedtest result to Coreix and the slower int'l browsing/speeds, where last week I was getting upwards of 150mbits/sec to the same server in London.
 
Speedtest to Coreix still crap:



Default local server still nowhere near full download speed:

 
So I reconnected and thankfully managed to get back onto the 155.93.xxx.xxx range. I think there's definitely something off when connected to the other one. These look far more normal:



 
Anyone here experiencing RD problems as it will only show HD links no 720p or 1080p links
 
Seeyou said:
So I reconnected and thankfully managed to get back onto the 155.93.xxx.xxx range. I think there's definitely something off when connected to the other one. These look far more normal:



Click to expand...
I suspect this is more MTU related, obviously testing to Bloemfontein can give you unexpected results. As mentioned the Geolocation service updates over time.
 
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