Cool Ideas Fibre ISP - Feedback

[ArtyLoop]

@sand_man Is on Vumatel. You are on Octotel right? How is that even the same though.

You know what I am not even sure anymore... I can’t remember who does what because I am so friggen frustrated with this night time throttling

 

[wingnut771]

Why not just switch ISP and see if it's CISP or Octotel. Make notes and tests before switching. Then switch then test and see. If it's the same take on Octotel demanding refunds or solutions. Why choice do you guys have because come month end you are probably going to get charged the full amount. Just saying.

How? You can't talk to them.

 

[wingnut771]

If it's congestion on Octotels network VPN won't help and the fact that you can stream fine with VPN but not directly does not seem like congestion tbh.

Why I say it looks like shaping IMHO.

 

[cavedog]

Why I say it looks like shaping IMHO.

I understand but does it make sense though. They would need some sort of QoS router before the traffic hits Cool Ideas network. Sounds silly if you ask me but then again I'm not and expert and just making casual conversation.

 

[wingnut771]

I understand but does it make sense though. They would need some sort of QoS router before the traffic hits Cool Ideas network. Sounds silly if you ask me but then again I'm not and expert and just making casual conversation.

Shaping from Octotel side.

 

[wingnut771]

I'm no expert either, unfortunately what choice do we have to but to come to our own conclusions because the real experts are invisible.

 

[wingnut771]

There is 2.5Gbps per GPON port and usually 8 or 16 GPON ports per OLT. That bandwidth, combined with the fact people buying services faster than 100Mbps is only about 2% of the market, means there is almost no significant chance of multiple 1Gbps customers per GPON port. The 2% split assumption depends on area etc, but I doubt anybody is using even half a gpon port, ever.

We see customers on Frogfoot with the synchronous lines. e.g. 1000/1000 use more bandwidth than the equivalent asynchronous Octotel line e.g. 1000/25, but it's for short bursts - downloads don't last long on those lines.

At Atomic we have a rule to always ensure we have more bandwidth capacity that is being used. Once usage gets to 80% of capacity, we buy more. It's the same story as to why we started our ISP - we didn't want to put up with congestion, not getting what we were paying for, crummy support etc. So far so good.

Inbox me if you're on Octotel and open to the idea of a trial.

So, basically what you're saying is that Vox and CI have congested links with Octotel?

 

[cavedog]

Shaping from Octotel side.

I know and exactly what I'm saying it doesn't sound right. Octotel does not have transit capacity or ipc cost to worry about.

They build their network and if a 1Gbps client uses the line max speed for the whole month or not it doesn't matter because the cost is the same and that is the line rental fee they collect.

It makes ZERO sense why they will shape or throttle.

If they were an ISP I would say yes financially it can be a burden because of transit capacity filling up and cost associated with increasing that capacity.

Idk maybe pbcool can give clarity but I don't see any gain from Octotel to shape traffic. It would just make users migrate isp non stop and clients blaming isp.

 

[cavedog]

So, basically what you're saying is that Vox and CI have congested links with Octotel?

Well imo that seems more likely. Congestion on links between Octotel and ISP. We don't know the capacity of those links. We don't know the state of the OLD bandwidth on Octotel. So many ifs but no one really giving answers to @ArtyLoop and others.

Hat tip to them they have way more patience than I have. Must be super frustrating.

 

[Tinuva]

I know and exactly what I'm saying it doesn't sound right. Octotel does not have transit capacity or ipc cost to worry about.

They build their network and if a 1Gbps client uses the line max speed for the whole month or not it doesn't matter because the cost is the same and that is the line rental fee they collect.

It makes ZERO sense why they will shape or throttle.

If they were an ISP I would say yes financially it can be a burden because of transit capacity filling up and cost associated with increasing that capacity.

Idk maybe pbcool can give clarity but I don't see any gain from Octotel to shape traffic. It would just make users migrate isp non stop and clients blaming isp.

Actually nowadays, transit costs very little since we have all these cables competing with each other.
The real cost now lies with the access network, eg. Octotel, Vumatel ect. They have the expensive networks to build and maintain. NapAfrica JHB have brought in most of the content, eg. Akamai, Google Content, Netflix Cache ect. That shifted a lot of international traffic to free peering at NapAfrica.

Trust me, the expensive part is the FTTH networks. The other expensive thing, is IPC. IPC is expensive cost to the ISP. Where the access network, is expensive to the access network in question. Eg. Most notably here, Octotel is running congested in many places (at least that is how it seems).

 

[wingnut771]

I know and exactly what I'm saying it doesn't sound right. Octotel does not have transit capacity or ipc cost to worry about.

They build their network and if a 1Gbps client uses the line max speed for the whole month or not it doesn't matter because the cost is the same and that is the line rental fee they collect.

It makes ZERO sense why they will shape or throttle.

If they were an ISP I would say yes financially it can be a burden because of transit capacity filling up and cost associated with increasing that capacity.

Idk maybe pbcool can give clarity but I don't see any gain from Octotel to shape traffic. It would just make users migrate isp non stop and clients blaming isp.

pbcool has had ample time to explain this octotel problem.

That using a vpn "fixes" it, is just the cherry on the cake.

What is happening here, I'm very curious?

Although, you don't want to be near me when I'm ill, I'm death warmed up, so take you time and get well pb, we see you when we see you.

 

[Pho3nix]

Network better at my place. Some buffering though watching Plex content that’s at my parents place.

 

[wingnut771]

Actually nowadays, transit costs very little since we have all these cables competing with each other.
The real cost now lies with the access network, eg. Octotel, Vumatel ect. They have the expensive networks to build and maintain. NapAfrica JHB have brought in most of the content, eg. Akamai, Google Content, Netflix Cache ect. That shifted a lot of international traffic to free peering at NapAfrica.

Trust me, the expensive part is the FTTH networks. The other expensive thing, is IPC. IPC is expensive cost to the ISP. Where the access network, is expensive to the access network in question. Eg. Most notably here, Octotel is running congested in many places (at least that is how it seems).

How to you bypass the middle-man (ISP), because it sounds like to get working internet you have to do it yourself.

 

[wingnut771]

I know and exactly what I'm saying it doesn't sound right. Octotel does not have transit capacity or ipc cost to worry about.

They build their network and if a 1Gbps client uses the line max speed for the whole month or not it doesn't matter because the cost is the same and that is the line rental fee they collect.

It makes ZERO sense why they will shape or throttle.

If they were an ISP I would say yes financially it can be a burden because of transit capacity filling up and cost associated with increasing that capacity.

Idk maybe pbcool can give clarity but I don't see any gain from Octotel to shape traffic. It would just make users migrate isp non stop and clients blaming isp.

Agree, no reason to shape.

 

[Tinuva]

How to you bypass the middle-man (ISP), because it sounds like to get working internet you have to do it yourself.

Takes too much technical knowledge for consumers. Unless you willing to start your own isp I doubt you will find it worth it to learn it all.

 

[image132]

Well imo that seems more likely. Congestion on links between Octotel and ISP. We don't know the capacity of those links. We don't know the state of the OLD bandwidth on Octotel. So many ifs but no one really giving answers to @ArtyLoop and others.

Hat tip to them they have way more patience than I have. Must be super frustrating.

This is exactly what my internet was like when I on Telkom ADSL/VDSL. Every night congestion, twitch was impossible to use. I'd tried more ISPs than I have socks. Nothing worked. I was hoping Fiber would different but clearly reality is kicking me in the nuts. I guess I've got used to the internet being like this? You have to just roll with it, laugh at it, you can't do anything else so.

I just assumed that on Telkom's network everyone in my area was using the internet and Telkom refused to upgrade our exchanges, probably everyone jumped ship like me and now Octotel is congested. Hmm I wonder if VDSL would be better.

 

[PBCool]

Ok so I'm still man down, will hopefully be back at it tomorrow. We are changing the Frogfoot NNI today. Re Octotel can you call please pm me your ticket numbers so I can pickup your accounts, with the subject Octotel.

 

[Soulburner]

I am on Openserve and also gettting that 7-11 extremely slow to no internet other people experience on Vuma, Frogfoot or Octotell. Really annoying.

Also latency to game server in the EU is still high. @PBCool What changed last week that made the latency go up to over 200+, i did at one point see it settle down to 170ms but it did not last. I use to get constant max of 150ms before last week Monday.

 

[Praeses]

Ok so I'm still man down, will hopefully be back at it tomorrow. We are changing the Frogfoot NNI today. Re Octotel can you call please pm me your ticket numbers so I can pickup your accounts, with the subject Octotel.

Glad you're starting to feel a bit better

Will you please give me a shout once the NNI has been changed? I'll remote desktop from work to run some tests at home

 

[xrapidx]

With fibre, because the latency to local is super low, those packets gets pushed through the congested pipe faster than the international packets, where the high latency makes them come in too slow, and have to wait whenever there is a small gap for them.

You can test this theory during congested times. Test on locations, the higher the latency, the less the speed will be you get.

But surely not such a difference? I go down to under 2Mbs on international - yet local remains 100%.

Cloud services such as the Efergy power monitoring are now pointless with the amount of connection drops in the early hours of the morning - I lost about 20kw yesterday.

What makes this worse is CISPs lack of any customer service - they show very little interest in their customers besides collecting monthly fees.