Cool Ideas Fibre ISP - Feedback

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harties said:
@PBCool,

My fibre line went down yesterday at around 6:30pm and has been down ever since (ALM and PON lights are both red) this suggests theres something wrong with the line. Support tickets response times are honestly too slow to even bother with, I had some previous queries that took 24-48hrs just for a response.

I call in this morning and the support guy says i need to be at home to troubleshoot else he can't proceed. Why? i already resetted the fiber modem multiple times. I don't have an account connectivity issue but a line issue. Ocotel needs to come check my line, and not me trouble shooting my router account details.
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I will escalate for you, tickets are mostly on average answered within 1hr, so sorry to hear about the delays you have experienced, we are working on faster turnaround times. Octotel and all the operators are very strict in stating we need to go through the troubleshooting process before logging it with them to avoid false positives so this is the process. But I'll have it logged for you right away, please drop me a mail with your name and address on paul at cisp.co.za
 
PBCool said:
I will escalate for you, tickets are mostly on average answered within 1hr, so sorry to hear about the delays you have experienced, we are working on faster turnaround times. Octotel and all the operators are very strict in stating we need to go through the troubleshooting process before logging it with them to avoid false positives so this is the process. But I'll have it logged for you right away, please drop me a mail with your name and address on paul at cisp.co.za
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Thanks, dropped you the details.
 
Any idea where the international bandwidth went to - can see it has not even registering on the net graph on /network
 
I don't have any specific info on the situation, but I would guess a DoS attack or route leak judging by the graph.
 
Seems to be back to normal for the moment.

EDIT: Well, graph isn't quite normal, but all my internet activity is fine now.
 
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Yeah looked like a ddos on the surface and upstream reporting the same, but seems upstream specific so have switched. Traffic levels are pretty normal at this point.
 
Out of interest... On your network graphs page the "Intl Peers" often just disappear for a while. What's going on there? Or just faulty reporting?

I haven't noticed any international traffic dropping while actively using it during those times.
 
boyequal said:
Out of interest... On your network graphs page the "Intl Peers" often just disappear for a while. What's going on there? Or just faulty reporting?

I haven't noticed any international traffic dropping while actively using it during those times.
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We had an interface drop to the one LINX switch infrastructure a few days ago for a few hours when they were doing maintenance, traffic would then just route via our upstream in UK for that period with HE. But the small blips are just from SNMP and being over international links.
 
Anyone struggling with twitch? Constant buffering even on 720p with 100mb line
 
How long does it usually take Frogfoot and Cool Ideas to talk to each other about the installation of fibre? Contacting both parties has not yielded any kind of results.

I see the fibre installers drive past my house a few times a day, but have not yet been made contact with even though I ordered my line 5/6 weeks ago with fibre being live for the past 2 weeks now.
 
harties said:
Anyone struggling with twitch? Constant buffering even on 720p with 100mb line
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No problems with Twitch here; I'm on 100/100M Vuma/Cool Ideas and I can stream 1080p60 source streams just fine. (I've had very occasionally hiccups in the stream, but nothing more than a second or two of buffering)
 
HerculesHamman said:
How long does it usually take Frogfoot and Cool Ideas to talk to each other about the installation of fibre? Contacting both parties has not yielded any kind of results.

I see the fibre installers drive past my house a few times a day, but have not yet been made contact with even though I ordered my line 5/6 weeks ago with fibre being live for the past 2 weeks now.
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Drop me a mail on paul at cisp.co.za and I'll see what the holdup is, usually even though the area is live there can be complications on the install.
 
harties said:
Anyone struggling with twitch? Constant buffering even on 720p with 100mb line
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I think with twitch it's very dependent on where the source stream is coming from.
 
PBCool said:
I think with twitch it's very dependent on where the source stream is coming from.
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For most streams, I get a London edge node (eg. video-edge-c67860.lhr03.hls.ttvnw.net) and a traceroute suggests y'all are peering with them directly in London, so no surprise that that's working well. However, based on which stream you're viewing (in particular, whether the streamer is partnered and what their current viewer count is), streams may not be distributed to as many edge nodes which means you end up streaming from further afield. (Although, I actually just went into a bunch of random low viewer streams and they were all streaming from London; go figure)

@harties: Are you on the HTML5 player or the Flash player? Also, try switching to "Source" quality if you haven't already tried this (at 100Mbps you should have enough bandwidth to watch pretty much any stream at source quality). Unfortunately I don't think the player shows you which node you're streaming from anywhere, so this is harder to check.
 
DrJohnZoidberg said:
Any Cool Ideas 100/100 folks here care to do a Speedtest to UK and US?
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Results will vary depending on where you are referring to? I have got up to around 300Mbps to the UK on a single test, and US obviously east/west coast etc.
 
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