Cool Ideas Fibre ISP - Feedback

[Looney]

Cool Ideas network is broken. Maybe it's time to move on. Now I look like a bloody idiot as i'v been recommending Cool Ideas to all my neighbors and praising them, bringing Cool Ideas new business and now this.

 

[Mr Scratch]

@PBCool what causes this?

 

[phuma]

That is an ironic screenshot, if anything.

 

[rolandos]

same problem on vuma aeriel morningside 200/200 is dead in the water
very frustrating 1st issue since i got my fibre last month
hope we get an honest answer on whats going on

 

[Looney]

same problem on vuma aeriel morningside 200/200 is dead in the water
very frustrating 1st issue since i got my fibre last month
hope we get an honest answer on whats going on

You'll have to wait till tomorrow because Cool Ideas does not offer 24/7 support and PBCool is probably sleeping by now.

 

[Toxic T]

 

[harties]

My CISP wishlist:
1. After hours support
2. Live-chat support (to support 1.)

 

[nightshade21099]

Same issue here 100/100 vumatel with cisp, RIP internet.

 

[Diabolik]

Its a vumatel network issue. Sending them an email.

 

[ajan]

Its a vumatel network issue. Sending them an email.

I'm on openserve

 

[Looney]

Its a vumatel network issue. Sending them an email.

It's not Vuma, it's Cool Ideas. All the Fibre operators are affected with Cool Ideas.

 

[Russell S]

Also having issues on Cool Ideas. Local seems fine, but even Twitter takes forever to load up.

 

[HerculesHamman]

It's definitely not Vumatel, it's Cool Ideas. I'm on Frogfoot Fibre and I can barely do anything on the internet.

 

[Russell S]

Would help if there was extended support hours like I've suggested here multiple times. This crap always happens outside business hours!

This

 

[Vuilhaas]

I came here to check if it was just me, turns out it isn't....

Getting about 10% line speed at the moment and pings are through the roof (on 50/5)

This is the first time I've experienced any network issues with CISP though, but I just hope we get a thorough answer and prompt fix. I have faith that they'll come through for us though

 

[sand_man]

https://twitter.com/coolideas_ZA/status/907337394860544003

 

[Diabolik]

Ok, i was mistaken.

 

[PBCool]

Yeap issue at Teraco the guys are investigating the cause, please bare with us.

 

[Vuilhaas]

Yeap issue at Teraco the guys are investigating the cause, please bare with us.

Thanks for the update PBCool, good luck!

 

[Pho3nix]

Just a note.. updating customers on twitter and myBB doesn't make sense as we are struggling to actually get online.
SMS notifications?? Telegram?? Pidgeons??