Cool Ideas Fibre ISP - Feedback

Status
Not open for further replies.
PBCool said:
And that was over 1016 packets? 0.3% is quite normal over long haul and you shouldn't notice that in a game?
Click to expand...

I don't know in what world any packet loss is normal for a 10 hop route but ok.

as I said, it's bursts, it loses several packets and then stops for 1-2 minutes, if it was actually "sparse" it wouldn't be noticeable.
 
bigx333 said:
I don't know in what world any packet loss is normal for a 10 hop route but ok.

as I said, it's bursts, it loses several packets and then stops for 1-2 minutes, if it was actually "sparse" it wouldn't be noticeable.
Click to expand...
Cool I'll check with Hetzner.

1% packet loss is the industry norm as far as within an acceptable range.
 
dee1712 said:
I just applied through Vumatel for 50/50, Cool Ideas is there a way I can use my own router?
Click to expand...

If your router has an ethernet wan port then yes you can use it. There aren't any specific settings, it just needs to dynamically get an IP for its wan connection type.
 
dee1712 said:
I just applied through Vumatel for 50/50, Cool Ideas is there a way I can use my own router?
Click to expand...

The way Vumatel works is they install the fiber and the CPE. Then you connect something to the CPE (either a laptop or better yet if you have it a router) and then navigate to shop.vumatel.co.za

From there, you subscribe to a package from your chosen ISP (Cool Ideas in my case) and within about 15 minutes, your connection will be live. Some people had the connection live almost instantly. In my case, I just waited 15 minutes then rebooted the router and I was live.

But note that the first device you connect gets it's MAC address locked to your account. So if you have your own router, just plug that in for the subscription process.
 
Loppas said:
If your router has an ethernet wan port then yes you can use it. There aren't any specific settings, it just needs to dynamically get an IP for its wan connection type.
Click to expand...
In that instance, will Cool Ideas discount their price seeing that I won't be taking their router?
 
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 828 | 828 | 0 | 0 | 3 | 0 |
| 155.93.152.1 - 0 | 828 | 828 | 0 | 0 | 57 | 1 |
| uo1-cust.coolideas.co.za - 0 | 829 | 829 | 0 | 1 | 147 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 828 | 828 | 0 | 0 | 4 | 0 |
| c4i-backbone.coolideas.co.za - 1 | 825 | 824 | 0 | 0 | 152 | 0 |
| u2n3-cust.coolideas.co.za - 1 | 825 | 824 | 1 | 1 | 28 | 1 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


WinMTR to www.cisp.co.za

57 ms spike in latency to 155.93.152.1
and 147 ms spike in latency to uo1-cust.coolideas.co.za
152 ms spike to c4i-backbone.coolideas.co.za

What can be done about this?
 
Last edited:
requiem said:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 828 | 828 | 0 | 0 | 3 | 0 |
| 155.93.152.1 - 0 | 828 | 828 | 0 | 0 | 57 | 1 |
| uo1-cust.coolideas.co.za - 0 | 829 | 829 | 0 | 1 | 147 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 828 | 828 | 0 | 0 | 4 | 0 |
| c4i-backbone.coolideas.co.za - 1 | 825 | 824 | 0 | 0 | 152 | 0 |
| u2n3-cust.coolideas.co.za - 1 | 825 | 824 | 1 | 1 | 28 | 1 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


WinMTR to www.cisp.co.za

57 ms spike in latency to 155.93.152.1
and 147 ms spike in latency to uo1-cust.coolideas.co.za
152 ms spike to c4i-backbone.coolideas.co.za

What can be done about this?
Click to expand...

Your average over 800 odd packets was 1ms though? The spike to the first hop would imply a Vumatel thing, I would suspect this is what would apply to the other spikes.
 
PBCool said:
Your average over 800 odd packets was 1ms though? The spike to the first hop would imply a Vumatel thing, I would suspect this is what would apply to the other spikes.
Click to expand...

Is it possible to get on a call with your support team?

It's not the avg that is the problem, the large latency spikes makes gaming impossible.

This is a new development from two weeks ago.

I honestly feel like there is no interest from your team in helping (at worst) and at best a total misunderstanding of the problem
 
requiem said:
Is it possible to get on a call with your support team?

It's not the avg that is the problem, the large latency spikes makes gaming impossible.

This is a new development from two weeks ago.

I honestly feel like there is no interest from your team in helping (at worst) and at best a total misunderstanding of the problem
Click to expand...

If there are massive ping spikes then it would either be the internal network or the line itself, you can PM me your IP which I can then track over a day or two along with another line to compare and take to Vumatel to investigate?
 
Latency to joburg is now sitting at 50ms.

E.g.

Code: 
Tracing route to youtube.com [216.58.223.46]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     1 ms     1 ms     1 ms  155.93.252.1
  3     1 ms    <1 ms     1 ms  154.0.1.125
  4     1 ms     1 ms     1 ms  154.0.1.13
  5    50 ms    50 ms    50 ms  154.0.1.245
  6    50 ms    50 ms    50 ms  154.0.1.141
  7    50 ms    50 ms    50 ms  google.ixp.joburg [196.60.8.166]
  8    50 ms    50 ms    50 ms  72.14.239.129
  9    50 ms    50 ms    50 ms  jnb01s08-in-f14.1e100.net [216.58.223.46]

Trace complete.
 
PBCool said:
If there are massive ping spikes then it would either be the internal network or the line itself, you can PM me your IP which I can then track over a day or two along with another line to compare and take to Vumatel to investigate?
Click to expand...

Your team installed a mikrotik router here with a new IP to do exactly that.

Their feedback to me was that the "Seniors" have identified the cause of a lack of international capacity for CISP.
 
requiem said:
Your team installed a mikrotik router here with a new IP to do exactly that.

Their feedback to me was that the "Seniors" have identified the cause of a lack of international capacity for CISP.
Click to expand...

Not sure why that would be as local latency has nothing to do with international capacity, and as per your paste:

"Our seniors have done some tests over the last 3 days, and the issue seems related to our international capacity.

The core engineers are busy implementing additional international links that will hopefully make latency more stable."

Ticket ID: #COOL-20170831-33690

This is due to our outbound path being via IS, which would increase latency slightly going over SEACOM instead of WACS. This is not due to a lack of capacity.
 
requiem said:
Your team installed a mikrotik router here with a new IP to do exactly that.

Their feedback to me was that the "Seniors" have identified the cause of a lack of international capacity for CISP.
Click to expand...

If the mikrotik is still there then I can use that.
 
Loppas said:
Latency to joburg is now sitting at 50ms.

E.g.

Code: 
Tracing route to youtube.com [216.58.223.46]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     1 ms     1 ms     1 ms  155.93.252.1
  3     1 ms    <1 ms     1 ms  154.0.1.125
  4     1 ms     1 ms     1 ms  154.0.1.13
  5    50 ms    50 ms    50 ms  154.0.1.245
  6    50 ms    50 ms    50 ms  154.0.1.141
  7    50 ms    50 ms    50 ms  google.ixp.joburg [196.60.8.166]
  8    50 ms    50 ms    50 ms  72.14.239.129
  9    50 ms    50 ms    50 ms  jnb01s08-in-f14.1e100.net [216.58.223.46]

Trace complete.
Click to expand...

Yeh, PBCool what is the status on fixing this.

As much as I love coolideas this is getting absurd now.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X