Cool Ideas Fibre ISP - Feedback

[bigx333]

Is the last column the loss?

Yep

 

[PBCool]

Is the last column the loss?

And that was over 1016 packets? 0.3% is quite normal over long haul and you shouldn't notice that in a game?

 

[bigx333]

And that was over 1016 packets? 0.3% is quite normal over long haul and you shouldn't notice that in a game?

I don't know in what world any packet loss is normal for a 10 hop route but ok.

as I said, it's bursts, it loses several packets and then stops for 1-2 minutes, if it was actually "sparse" it wouldn't be noticeable.

 

[PBCool]

I don't know in what world any packet loss is normal for a 10 hop route but ok.

as I said, it's bursts, it loses several packets and then stops for 1-2 minutes, if it was actually "sparse" it wouldn't be noticeable.

Cool I'll check with Hetzner.

1% packet loss is the industry norm as far as within an acceptable range.

 

[dee1712]

I just applied through Vumatel for 50/50, Cool Ideas is there a way I can use my own router?

 

[Loppas]

I just applied through Vumatel for 50/50, Cool Ideas is there a way I can use my own router?

If your router has an ethernet wan port then yes you can use it. There aren't any specific settings, it just needs to dynamically get an IP for its wan connection type.

 

[coop]

I just applied through Vumatel for 50/50, Cool Ideas is there a way I can use my own router?

The way Vumatel works is they install the fiber and the CPE. Then you connect something to the CPE (either a laptop or better yet if you have it a router) and then navigate to shop.vumatel.co.za

From there, you subscribe to a package from your chosen ISP (Cool Ideas in my case) and within about 15 minutes, your connection will be live. Some people had the connection live almost instantly. In my case, I just waited 15 minutes then rebooted the router and I was live.

But note that the first device you connect gets it's MAC address locked to your account. So if you have your own router, just plug that in for the subscription process.

 

[dee1712]

If your router has an ethernet wan port then yes you can use it. There aren't any specific settings, it just needs to dynamically get an IP for its wan connection type.

In that instance, will Cool Ideas discount their price seeing that I won't be taking their router?

 

[requiem]

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 828 | 828 | 0 | 0 | 3 | 0 |
| 155.93.152.1 - 0 | 828 | 828 | 0 | 0 | 57 | 1 |
| uo1-cust.coolideas.co.za - 0 | 829 | 829 | 0 | 1 | 147 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 828 | 828 | 0 | 0 | 4 | 0 |
| c4i-backbone.coolideas.co.za - 1 | 825 | 824 | 0 | 0 | 152 | 0 |
| u2n3-cust.coolideas.co.za - 1 | 825 | 824 | 1 | 1 | 28 | 1 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


WinMTR to www.cisp.co.za

57 ms spike in latency to 155.93.152.1
and 147 ms spike in latency to uo1-cust.coolideas.co.za
152 ms spike to c4i-backbone.coolideas.co.za

What can be done about this?

 

[PBCool]

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 828 | 828 | 0 | 0 | 3 | 0 |
| 155.93.152.1 - 0 | 828 | 828 | 0 | 0 | 57 | 1 |
| uo1-cust.coolideas.co.za - 0 | 829 | 829 | 0 | 1 | 147 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 828 | 828 | 0 | 0 | 4 | 0 |
| c4i-backbone.coolideas.co.za - 1 | 825 | 824 | 0 | 0 | 152 | 0 |
| u2n3-cust.coolideas.co.za - 1 | 825 | 824 | 1 | 1 | 28 | 1 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


WinMTR to www.cisp.co.za

57 ms spike in latency to 155.93.152.1
and 147 ms spike in latency to uo1-cust.coolideas.co.za
152 ms spike to c4i-backbone.coolideas.co.za

What can be done about this?

Your average over 800 odd packets was 1ms though? The spike to the first hop would imply a Vumatel thing, I would suspect this is what would apply to the other spikes.

 

[requiem]

Your average over 800 odd packets was 1ms though? The spike to the first hop would imply a Vumatel thing, I would suspect this is what would apply to the other spikes.

Is it possible to get on a call with your support team?

It's not the avg that is the problem, the large latency spikes makes gaming impossible.

This is a new development from two weeks ago.

I honestly feel like there is no interest from your team in helping (at worst) and at best a total misunderstanding of the problem

 

[PBCool]

Is it possible to get on a call with your support team?

It's not the avg that is the problem, the large latency spikes makes gaming impossible.

This is a new development from two weeks ago.

I honestly feel like there is no interest from your team in helping (at worst) and at best a total misunderstanding of the problem

If there are massive ping spikes then it would either be the internal network or the line itself, you can PM me your IP which I can then track over a day or two along with another line to compare and take to Vumatel to investigate?

 

[Loppas]

Latency to joburg is now sitting at 50ms.

E.g.

Tracing route to youtube.com [216.58.223.46]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     1 ms     1 ms     1 ms  155.93.252.1
  3     1 ms    <1 ms     1 ms  154.0.1.125
  4     1 ms     1 ms     1 ms  154.0.1.13
  5    50 ms    50 ms    50 ms  154.0.1.245
  6    50 ms    50 ms    50 ms  154.0.1.141
  7    50 ms    50 ms    50 ms  google.ixp.joburg [196.60.8.166]
  8    50 ms    50 ms    50 ms  72.14.239.129
  9    50 ms    50 ms    50 ms  jnb01s08-in-f14.1e100.net [216.58.223.46]

Trace complete.

 

[requiem]

If there are massive ping spikes then it would either be the internal network or the line itself, you can PM me your IP which I can then track over a day or two along with another line to compare and take to Vumatel to investigate?

Your team installed a mikrotik router here with a new IP to do exactly that.

Their feedback to me was that the "Seniors" have identified the cause of a lack of international capacity for CISP.

 

[PBCool]

Your team installed a mikrotik router here with a new IP to do exactly that.

Their feedback to me was that the "Seniors" have identified the cause of a lack of international capacity for CISP.

Not sure why that would be as local latency has nothing to do with international capacity, and as per your paste:

"Our seniors have done some tests over the last 3 days, and the issue seems related to our international capacity.

The core engineers are busy implementing additional international links that will hopefully make latency more stable."

Ticket ID: #COOL-20170831-33690

This is due to our outbound path being via IS, which would increase latency slightly going over SEACOM instead of WACS. This is not due to a lack of capacity.

 

[PBCool]

Your team installed a mikrotik router here with a new IP to do exactly that.

Their feedback to me was that the "Seniors" have identified the cause of a lack of international capacity for CISP.

If the mikrotik is still there then I can use that.

 

[John Tempus]

Latency to joburg is now sitting at 50ms.

E.g.

Tracing route to youtube.com [216.58.223.46]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     1 ms     1 ms     1 ms  155.93.252.1
  3     1 ms    <1 ms     1 ms  154.0.1.125
  4     1 ms     1 ms     1 ms  154.0.1.13
  5    50 ms    50 ms    50 ms  154.0.1.245
  6    50 ms    50 ms    50 ms  154.0.1.141
  7    50 ms    50 ms    50 ms  google.ixp.joburg [196.60.8.166]
  8    50 ms    50 ms    50 ms  72.14.239.129
  9    50 ms    50 ms    50 ms  jnb01s08-in-f14.1e100.net [216.58.223.46]

Trace complete.

Yeh, PBCool what is the status on fixing this.

As much as I love coolideas this is getting absurd now.

 

[ajan]

What is going on?

https://i.imgur.com/NlpNdE6.png

https://i.imgur.com/SaK61d9.png

 

[sand_man]

Performance continues to be 'off' for me, 200mb line...

 

[John Tempus]

Ok ping cpt to jhb is back to 22ms so this seems resolved.