Cool Ideas Fibre ISP - Feedback

[BeerIsNotGood...]

If your local and international have issues it's more than likely a line or fibre provider issue. Remember local and international traffic operate independent of each other.

Does that apply to adsl and vdsl to?

 

[PBCool]

Does that apply to adsl and vdsl to?

Generally yes network splits out to peering vs upstream.

 

[requiem]

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 87 | 87 | 0 | 0 | 0 | 0 |
| 155.93.152.1 - 0 | 87 | 87 | 0 | 1 | 88 | 0 |
| uo1-cust.coolideas.co.za - 2 | 83 | 82 | 0 | 1 | 20 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 87 | 87 | 0 | 0 | 1 | 0 |
| c4i-backbone.coolideas.co.za - 0 | 87 | 87 | 0 | 0 | 7 | 0 |
| u2n3-cust.coolideas.co.za - 0 | 87 | 87 | 1 | 1 | 16 | 7 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

The same issue is occuring locally. Not a international bandwidth capacity problem then surely.

I really am starting to get very upset by this.

How can we escalate this issue? Does Vumatel need to be contacted or is the problem within CISP?

 

[John Tempus]

PBCool I send you pm about sudden 50% ping increase from cpt to jhb, no response yet from you.

Used to be sitting flat 20ms up to 31ms now on the very first coolideas router it hits.

Please check pm or respond here basicly makes coolideas cpt to jhb fibre ping the highest of all other fibre isps for no good reason.

 

[blacklung]

From Cape town on Octotel. whats up with 4th hop..

Target Name: cisp.co.za
         IP: 154.0.13.95
  Date/Time: 2017/09/09 05:06:09 PM - 2017/09/09 05:16:09 PM

Hop  Sent  PL%    Min     Max    Avg  Host Name / [IP]
  1   109    0   0.38    9.41   0.97  roxy1.pfsense [192.168.1.1]
  2   109    0   2.47    7.06   4.01  155.93.253.1 [155.93.253.1]
  3   109    0   2.63    9.13   4.19  c4i-backbone.coolideas.co.za [154.0.1.162]
  4   108   31  32.52   39.10  33.98  c6t-backbone.coolideas.co.za [154.0.1.245]
  5   109    0  32.34  192.50  36.50  c3x-backbone.coolideas.co.za [154.0.1.141]
  6   109    0  32.71   52.00  34.48  c1t-backbone.coolideas.co.za [154.0.1.65]
  7   109    0  32.86   78.11  34.88  c4i-backbone.coolideas.co.za [154.0.2.162]
  8   108    0  33.15  194.47  36.58  cisp.co.za [154.0.13.95]

 

[PBCool]

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 87 | 87 | 0 | 0 | 0 | 0 |
| 155.93.152.1 - 0 | 87 | 87 | 0 | 1 | 88 | 0 |
| uo1-cust.coolideas.co.za - 2 | 83 | 82 | 0 | 1 | 20 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 87 | 87 | 0 | 0 | 1 | 0 |
| c4i-backbone.coolideas.co.za - 0 | 87 | 87 | 0 | 0 | 7 | 0 |
| u2n3-cust.coolideas.co.za - 0 | 87 | 87 | 1 | 1 | 16 | 7 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

The same issue is occuring locally. Not a international bandwidth capacity problem then surely.

I really am starting to get very upset by this.

How can we escalate this issue? Does Vumatel need to be contacted or is the problem within CISP?

Sorry doing this off my phone but will check that hop.

 

[PBCool]

PBCool I send you pm about sudden 50% ping increase from cpt to jhb, no response yet from you.

Used to be sitting flat 20ms up to 31ms now on the very first coolideas router it hits.

Please check pm or respond here basicly makes coolideas cpt to jhb fibre ping the highest of all other fibre isps for no good reason.

Our monitoring still shows around 20ms to CPT which is normal when did you drop the PM? Or just resend for me.

 

[John Tempus]

Our monitoring still shows around 20ms to CPT which is normal when did you drop the PM? Or just resend for me.

I replied to other pm, no idea why you couldnt see my new pm's.

 

[phuma]

Our monitoring still shows around 20ms to CPT which is normal when did you drop the PM? Or just resend for me.

I am in Bellville, on Vumatel. I am also seeing the 31ms ping to cisp.co.za (154.0.13.95). Traceroute was run from my desktop which is connected to the router with a cable - not wireless.

                                                          Packets               Pings              
 Host                                                   Loss%   Snt   Last   Avg  Best  Wrst StDev  
 1. xxxxxxxxxxx                                          0.0%    84    0.6   0.4   0.3   0.6   0.0
 2. 155.93.252.1                                         0.0%    84    1.4   2.1   1.2  23.5   3.4
 3. 154.0.1.125                                          0.0%    84    1.0   1.0   1.0   1.6   0.0
 4. 154.0.1.13                                           0.0%    84    1.2   1.3   1.1   2.2   0.0
 5. 154.0.1.245                                         58.5%    83   31.3  33.7  30.6  78.3   8.8
 6. 154.0.1.141                                          0.0%    83   30.9  31.2  30.6  39.3   1.3
 7. 154.0.1.65                                           0.0%    83   31.3  32.0  31.1  55.1   3.4
 8. 154.0.2.162                                          0.0%    83   31.3  32.4  31.2  72.4   5.7
 9. 154.0.13.95                                          0.0%    83   33.2  33.0  31.3  54.7   4.0

 

[John Tempus]

Ive given PBCool details, definitely not normal and hopefully he can use the info I gave to get it back to 20-21ms that is normal.

 

[phuma]

This is a smoke ping to google.co.za - assuming it is up in Gauteng as well since the pings jumped to around 30ms on Friday.

 

[John Tempus]

View attachment 462049

This is a smoke ping to google.co.za - assuming it is up in Gauteng as well since the pings jumped to around 30ms on Friday.

Yup

This weird 10-11ms jump have happened intermittently few times before usually just lasting an hour or two. Since Friday its been on 10-11ms increase permanently thus my concern.

 

[Tinuva]

I see the same.

 

[phuma]

It must be fun having so many people monitoring your network for you :-D

 

[Tinuva]

I am surprised seeing other people with smokeping on their home network

 

[John Tempus]

It must be fun having so many people monitoring your network for you :-D

Busy typing up my invoice right now.

 

[PBCool]

I am surprised seeing other people with smokeping on their home network

Well people only use the tools once you mention the respective tool to use. But either way is a good thing

 

[PBCool]

Yup

This weird 10-11ms jump have happened intermittently few times before usually just lasting an hour or two. Since Friday its been on 10-11ms increase permanently thus my concern.

Yeah our carrier has confirmed a break on the path, we are now following the east path until they repair the break.

 

[bigx333]

Best to run an MTR and see where it's happening.

I ran a pingplotter from my PC that is connected through CAT7 straight to my router:



I keep getting this "loss burts" where my loss in game jumps to 15%, as I said it is better but still happening.

 

[PBCool]

I ran a pingplotter from my PC that is connected through CAT7 straight to my router:

View attachment 462215

I keep getting this "loss burts" where my loss in game jumps to 15%, as I said it is better but still happening.

Is the last column the loss?