Cool Ideas Fibre ISP - Feedback

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|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 87 | 87 | 0 | 0 | 0 | 0 |
| 155.93.152.1 - 0 | 87 | 87 | 0 | 1 | 88 | 0 |
| uo1-cust.coolideas.co.za - 2 | 83 | 82 | 0 | 1 | 20 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 87 | 87 | 0 | 0 | 1 | 0 |
| c4i-backbone.coolideas.co.za - 0 | 87 | 87 | 0 | 0 | 7 | 0 |
| u2n3-cust.coolideas.co.za - 0 | 87 | 87 | 1 | 1 | 16 | 7 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

The same issue is occuring locally. Not a international bandwidth capacity problem then surely.

I really am starting to get very upset by this.

How can we escalate this issue? Does Vumatel need to be contacted or is the problem within CISP?
 
PBCool I send you pm about sudden 50% ping increase from cpt to jhb, no response yet from you.

Used to be sitting flat 20ms up to 31ms now on the very first coolideas router it hits.

Please check pm or respond here basicly makes coolideas cpt to jhb fibre ping the highest of all other fibre isps for no good reason.
 
From Cape town on Octotel. whats up with 4th hop..
Code: 
Target Name: cisp.co.za
         IP: 154.0.13.95
  Date/Time: 2017/09/09 05:06:09 PM - 2017/09/09 05:16:09 PM

Hop  Sent  PL%    Min     Max    Avg  Host Name / [IP]
  1   109    0   0.38    9.41   0.97  roxy1.pfsense [192.168.1.1]
  2   109    0   2.47    7.06   4.01  155.93.253.1 [155.93.253.1]
  3   109    0   2.63    9.13   4.19  c4i-backbone.coolideas.co.za [154.0.1.162]
  4   108   31  32.52   39.10  33.98  c6t-backbone.coolideas.co.za [154.0.1.245]
  5   109    0  32.34  192.50  36.50  c3x-backbone.coolideas.co.za [154.0.1.141]
  6   109    0  32.71   52.00  34.48  c1t-backbone.coolideas.co.za [154.0.1.65]
  7   109    0  32.86   78.11  34.88  c4i-backbone.coolideas.co.za [154.0.2.162]
  8   108    0  33.15  194.47  36.58  cisp.co.za [154.0.13.95]
 
requiem said:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 87 | 87 | 0 | 0 | 0 | 0 |
| 155.93.152.1 - 0 | 87 | 87 | 0 | 1 | 88 | 0 |
| uo1-cust.coolideas.co.za - 2 | 83 | 82 | 0 | 1 | 20 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 87 | 87 | 0 | 0 | 1 | 0 |
| c4i-backbone.coolideas.co.za - 0 | 87 | 87 | 0 | 0 | 7 | 0 |
| u2n3-cust.coolideas.co.za - 0 | 87 | 87 | 1 | 1 | 16 | 7 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

The same issue is occuring locally. Not a international bandwidth capacity problem then surely.

I really am starting to get very upset by this.

How can we escalate this issue? Does Vumatel need to be contacted or is the problem within CISP?
Click to expand...
Sorry doing this off my phone but will check that hop.
 
Last edited:
John Tempus said:
PBCool I send you pm about sudden 50% ping increase from cpt to jhb, no response yet from you.

Used to be sitting flat 20ms up to 31ms now on the very first coolideas router it hits.

Please check pm or respond here basicly makes coolideas cpt to jhb fibre ping the highest of all other fibre isps for no good reason.
Click to expand...
Our monitoring still shows around 20ms to CPT which is normal when did you drop the PM? Or just resend for me.
 
PBCool said:
Our monitoring still shows around 20ms to CPT which is normal when did you drop the PM? Or just resend for me.
Click to expand...

I am in Bellville, on Vumatel. I am also seeing the 31ms ping to cisp.co.za (154.0.13.95). Traceroute was run from my desktop which is connected to the router with a cable - not wireless.

Code: 
                                                          Packets               Pings              
 Host                                                   Loss%   Snt   Last   Avg  Best  Wrst StDev  
 1. xxxxxxxxxxx                                          0.0%    84    0.6   0.4   0.3   0.6   0.0
 2. 155.93.252.1                                         0.0%    84    1.4   2.1   1.2  23.5   3.4
 3. 154.0.1.125                                          0.0%    84    1.0   1.0   1.0   1.6   0.0
 4. 154.0.1.13                                           0.0%    84    1.2   1.3   1.1   2.2   0.0
 5. 154.0.1.245                                         58.5%    83   31.3  33.7  30.6  78.3   8.8
 6. 154.0.1.141                                          0.0%    83   30.9  31.2  30.6  39.3   1.3
 7. 154.0.1.65                                           0.0%    83   31.3  32.0  31.1  55.1   3.4
 8. 154.0.2.162                                          0.0%    83   31.3  32.4  31.2  72.4   5.7
 9. 154.0.13.95                                          0.0%    83   33.2  33.0  31.3  54.7   4.0
 
Ive given PBCool details, definitely not normal and hopefully he can use the info I gave to get it back to 20-21ms that is normal.
 
Screen Shot 2017-09-09 at 19.28.05.jpg

This is a smoke ping to google.co.za - assuming it is up in Gauteng as well since the pings jumped to around 30ms on Friday.
 
phuma said:
View attachment 462049

This is a smoke ping to google.co.za - assuming it is up in Gauteng as well since the pings jumped to around 30ms on Friday.
Click to expand...

Yup

This weird 10-11ms jump have happened intermittently few times before usually just lasting an hour or two. Since Friday its been on 10-11ms increase permanently thus my concern.
 
It must be fun having so many people monitoring your network for you :-D
 
Tinuva said:
I am surprised seeing other people with smokeping on their home network :P
Click to expand...
Well people only use the tools once you mention the respective tool to use. But either way is a good thing :)
 
Last edited:
John Tempus said:
Yup

This weird 10-11ms jump have happened intermittently few times before usually just lasting an hour or two. Since Friday its been on 10-11ms increase permanently thus my concern.
Click to expand...
Yeah our carrier has confirmed a break on the path, we are now following the east path until they repair the break.
 
PBCool said:
Best to run an MTR and see where it's happening.
Click to expand...

I ran a pingplotter from my PC that is connected through CAT7 straight to my router:

1bh5Tun.png

I keep getting this "loss burts" where my loss in game jumps to 15%, as I said it is better but still happening.
 
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