Cool Ideas Fibre ISP - Feedback

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Anyone else who had packetloss to hetzner could you check to 129.232.238.251 if you are also getting 0% packetloss now.

I believe the issue has been resolved, my results clean as a whistle.
 
Fibre line was installed 2 days ago by Openserve. I only get 3.8 mbps on a 100/50 setup. First support ticket to Cool Ideas was closed with the response that I should not test speed over Wifi, which my message clearly stated I was not. Phoned them again yesterday (hold times are atrocious btw) and the operator indicated they sent an email to Openserve but had no response. An email ... really? Operator promised to get feedback and get back to me, that didn't happen either.
Created another incident last night, please guys get this resolved. There is a reason I do the line rental through you...
 
I've been having slow (1-3s) DNS lookups on and off for a little while; my router is forwarding to 154.0.1.1 and 154.0.1.10 as per DHCP, anyone else noticed any similar issues? Unfortunately caching makes it a bit hard to diagnose, since repeating a lookup will just get the cached results which are fast.
 
ArduinoSA said:
Fibre line was installed 2 days ago by Openserve. I only get 3.8 mbps on a 100/50 setup. First support ticket to Cool Ideas was closed with the response that I should not test speed over Wifi, which my message clearly stated I was not. Phoned them again yesterday (hold times are atrocious btw) and the operator indicated they sent an email to Openserve but had no response. An email ... really? Operator promised to get feedback and get back to me, that didn't happen either.
Created another incident last night, please guys get this resolved. There is a reason I do the line rental through you...
Click to expand...
Yeap busy with this for you.
 
mithrandi said:
I've been having slow (1-3s) DNS lookups on and off for a little while; my router is forwarding to 154.0.1.1 and 154.0.1.10 as per DHCP, anyone else noticed any similar issues? Unfortunately caching makes it a bit hard to diagnose, since repeating a lookup will just get the cached results which are fast.
Click to expand...
PM me a trace to the DNS servers.
 
So finally I got this mesg from fibrehoods.

"Fibrehoods :)
Your service request for Super cool 50/5 has been sent to Cool Ideas.

Cool Ideas will make contact with you to finalise your agreement.
(02:53:56 PM)"

And about 5 more.
So do I first have to sign up with an isp before they install?
Or do I first get the installation...
 
I haven't actually done a MTR again but while it's definitely way better now, I am still getting spikes of 3% loss when playing csgo on servers hosted at hetzner
 
What are local pings in CPT like on Octotel? and to the EU know its 25ms+ local CPT on Openserve. Thanks for any traceroutes!
 
BadBoyGP said:
So finally I got this mesg from fibrehoods.

"Fibrehoods :)
Your service request for Super cool 50/5 has been sent to Cool Ideas.

Cool Ideas will make contact with you to finalise your agreement.
(02:53:56 PM)"

And about 5 more.
So do I first have to sign up with an isp before they install?
Or do I first get the installation...
Click to expand...
Well you're supposed to do both :). So we can then confirm you have applied with us. As they bill us once the line has been provisioned onto our network.
 
bigx333 said:
I haven't actually done a MTR again but while it's definitely way better now, I am still getting spikes of 3% loss when playing csgo on servers hosted at hetzner
Click to expand...

Best to run an MTR and see where it's happening.
 
willsotaku said:
What are local pings in CPT like on Octotel? and to the EU know its 25ms+ local CPT on Openserve. Thanks for any traceroutes!
Click to expand...

From Octotel infrastucture running Cool Ideas 100/100 :love:
Any specific site in mind?
PING eurid.eu (185.36.4.26) 56(84) bytes of data.

64 bytes from 185.36.4.26: icmp_seq=1 ttl=239 time=158 ms
64 bytes from 185.36.4.26: icmp_seq=2 ttl=239 time=158 ms
64 bytes from 185.36.4.26: icmp_seq=3 ttl=239 time=158 ms
64 bytes from 185.36.4.26: icmp_seq=4 ttl=239 time=159 ms
64 bytes from 185.36.4.26: icmp_seq=5 ttl=239 time=159 ms
64 bytes from 185.36.4.26: icmp_seq=6 ttl=239 time=158 ms
64 bytes from 185.36.4.26: icmp_seq=7 ttl=239 time=158 ms
64 bytes from 185.36.4.26: icmp_seq=8 ttl=239 time=157 ms
64 bytes from 185.36.4.26: icmp_seq=9 ttl=239 time=157 ms
64 bytes from 185.36.4.26: icmp_seq=10 ttl=239 time=304 ms
C
--- eurid.eu ping statistics ---
11 packets transmitted, 10 received, 9% packet loss, time 10019ms
rtt min/avg/max/mdev = 157.918/173.287/304.941/43.888 ms


ping speedtest.edpnet.net
PING speedtest.edpnet.net (212.71.0.110) 56(84) bytes of data.
64 bytes from xml.edpnet.be (212.71.0.110): icmp_seq=1 ttl=53 time=151 ms
64 bytes from xml.edpnet.be (212.71.0.110): icmp_seq=2 ttl=53 time=151 ms
64 bytes from xml.edpnet.be (212.71.0.110): icmp_seq=3 ttl=53 time=150 ms
64 bytes from xml.edpnet.be (212.71.0.110): icmp_seq=4 ttl=53 time=154 ms
64 bytes from xml.edpnet.be (212.71.0.110): icmp_seq=5 ttl=53 time=157 ms
64 bytes from xml.edpnet.be (212.71.0.110): icmp_seq=6 ttl=53 time=151 ms
64 bytes from xml.edpnet.be (212.71.0.110): icmp_seq=7 ttl=53 time=152 ms
64 bytes from xml.edpnet.be (212.71.0.110): icmp_seq=8 ttl=53 time=151 ms
64 bytes from xml.edpnet.be (212.71.0.110): icmp_seq=9 ttl=53 time=151 ms
64 bytes from xml.edpnet.be (212.71.0.110): icmp_seq=10 ttl=53 time=151 ms
--- speedtest.edpnet.net ping statistics ---
11 packets transmitted, 10 received, 9% packet loss, time 10380ms
rtt min/avg/max/mdev = 150.878/152.654/157.891/2.059 ms




traceroute to 185.36.4.26 (185.36.4.26), 30 hops max, 60 byte packets
1 155.93.253.1 (155.93.253.1) 3.173 ms 3.118 ms 3.065 ms
2 c4i-backbone.coolideas.co.za (154.0.1.162) 3.048 ms 3.031 ms 3.015 ms
3 wc-grwf-ar2-eth1-1701.enetworks.net (45.220.191.17) 3.001 ms 2.986 ms 2.969 ms
4 wc-grwf-br1-gi0-2-3202.enetworks.net (154.72.97.164) 4.046 ms 4.031 ms 4.016 ms
5 41.60.242.1 (41.60.242.1) 4.001 ms 3.983 ms 3.968 ms
6 teng0-3-0-5.luk-p1-tho.liquidtelecom.net (5.11.10.170) 143.838 ms 144.759 ms 144.726 ms
7 Bundle-Ether3-luk-pe1-tho.liquidtelecom.net (5.11.10.103) 144.705 ms 144.688 ms 144.674 ms
8 ix-xe-0-3-3-100.tcore2.LDN-London.as6453.net (80.231.20.61) 144.651 ms 144.635 ms 144.619 ms
9 if-ae-26-2.tcore1.LDN-London.as6453.net (80.231.62.58) 144.605 ms 143.590 ms 143.539 ms
10 195.219.83.102 (195.219.83.102) 144.593 ms 144.574 ms 144.558 ms
11 ae-7-7.car1.Luxembourg1.Level3.net (4.69.148.225) 158.553 ms 158.540 ms 158.592 ms
12 EUROPEAN-RE.car1.Luxembourg1.Level3.net (212.73.249.6) 158.543 ms 158.526 ms 158.511 ms
13 fw1.eurid.eu (185.36.4.228) 181.484 ms 181.471 ms 181.450 ms
14 185.36.4.26 (185.36.4.26) 158.446 ms 158.431 ms 158.570 ms


traceroute to speedtest.edpnet.net (212.71.0.110), 30 hops max, 60 byte packets
1 155.93.253.1 (155.93.253.1) 3.585 ms 3.528 ms 3.510 ms
2 c4i-backbone.coolideas.co.za (154.0.1.162) 3.495 ms 3.480 ms 3.464 ms
3 wc-grwf-ar2-eth1-1701.enetworks.net (45.220.191.17) 3.450 ms 3.435 ms 3.420 ms
4 wc-grwf-br1-gi0-2-3202.enetworks.net (154.72.97.164) 4.446 ms 4.431 ms 4.417 ms
5 41.60.242.1 (41.60.242.1) 4.398 ms 4.380 ms 4.366 ms
6 teng0-3-0-5.luk-p1-tho.liquidtelecom.net (5.11.10.170) 144.332 ms 143.311 ms 143.265 ms
7 Bundle-Ether3-luk-pe1-tho.liquidtelecom.net (5.11.10.103) 143.249 ms 143.233 ms 143.183 ms
8 ten0-0-2-0-luk-pr1-tho.liquidtelecom.net (5.11.10.202) 143.164 ms 143.148 ms 143.132 ms
9 linx.edpnet.net (195.66.225.12) 143.119 ms 143.013 ms 142.959 ms
10 router01.bruix.be.edpnet.net (212.71.11.41) 149.920 ms 149.906 ms 150.921 ms
11 router01.sn.be.edpnet.net (212.71.1.61) 149.874 ms 150.561 ms 150.510 ms
12 xml.edpnet.be (212.71.0.110) 151.597 ms 151.578 ms 151.563 ms
Click to expand...
 
SharkBait said:
@blacklung That 9% packet loss is quite concerning...
Click to expand...

Its probably a lot less than 9%, considering 1 ping out of 11 was lost, and also because he was doing that on wireless, could be his wireless instead of the fibre.

To give you an idea, I am also in Cape Town on CISP, although on Vumatel and look at this to the same destination:
Code: 
 Host                                           Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.heaven.za.net                         0.0%   118    0.4   0.4   0.3   2.2   0.1
 2. 155.93.252.1                                 0.0%   118    1.0   1.8   1.0  43.5   4.4
 3. 154.0.1.125                                  0.0%   118    1.1   1.1   1.0   3.6   0.3
 4. 154.0.1.13                                   0.0%   118    1.2   1.3   1.2   2.9   0.1
 5. wc-grwf-ar2-eth1-1701.enetworks.net          0.0%   117    1.3   1.3   1.2   2.5   0.1
 6. wc-grwf-br1-gi0-2-3202.enetworks.net         0.0%   117    1.6   3.6   1.3 222.9  20.4
 7. 41.60.242.1                                  0.0%   117    2.1   2.3   1.9  10.8   1.2
 8. teng0-3-0-5.luk-p1-tho.liquidtelecom.net     0.0%   117  142.0 142.1 141.7 145.3   0.4
 9. bundle-ether3-luk-pe1-tho.liquidtelecom.net  0.0%   117  141.7 142.5 141.5 167.8   2.7
10. ten0-0-2-0-luk-pr1-tho.liquidtelecom.net     0.0%   117  142.0 142.4 141.8 149.0   1.0
11. linx.edpnet.net                              0.0%   117  142.1 142.1 141.8 144.1   0.3
12. router01.bruix.be.edpnet.net                 0.0%   117  148.4 149.2 148.4 168.2   2.1
13. router01.sn.be.edpnet.net                    0.0%   117  148.4 162.6 148.2 347.9  41.7
14. xml.edpnet.be                                0.0%   117  149.5 149.9 149.1 172.1   2.4
As you can see, 0% on over a 100 packets.
 
blacklung said:
From Octotel infrastucture running Cool Ideas 100/100 :love:
Any specific site in mind?
Click to expand...

Hi.

No that is more then enough thanks so much! quite lower then vs OpenServe so will be going with CI as soon as our install is live! rep incomming!
 
Tinuva said:
Its probably a lot less than 9%, considering 1 ping out of 11 was lost, and also because he was doing that on wireless, could be his wireless instead of the fibre.

To give you an idea, I am also in Cape Town on CISP, although on Vumatel and look at this to the same destination:
Code: 
 Host                                           Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.heaven.za.net                         0.0%   118    0.4   0.4   0.3   2.2   0.1
 2. 155.93.252.1                                 0.0%   118    1.0   1.8   1.0  43.5   4.4
 3. 154.0.1.125                                  0.0%   118    1.1   1.1   1.0   3.6   0.3
 4. 154.0.1.13                                   0.0%   118    1.2   1.3   1.2   2.9   0.1
 5. wc-grwf-ar2-eth1-1701.enetworks.net          0.0%   117    1.3   1.3   1.2   2.5   0.1
 6. wc-grwf-br1-gi0-2-3202.enetworks.net         0.0%   117    1.6   3.6   1.3 222.9  20.4
 7. 41.60.242.1                                  0.0%   117    2.1   2.3   1.9  10.8   1.2
 8. teng0-3-0-5.luk-p1-tho.liquidtelecom.net     0.0%   117  142.0 142.1 141.7 145.3   0.4
 9. bundle-ether3-luk-pe1-tho.liquidtelecom.net  0.0%   117  141.7 142.5 141.5 167.8   2.7
10. ten0-0-2-0-luk-pr1-tho.liquidtelecom.net     0.0%   117  142.0 142.4 141.8 149.0   1.0
11. linx.edpnet.net                              0.0%   117  142.1 142.1 141.8 144.1   0.3
12. router01.bruix.be.edpnet.net                 0.0%   117  148.4 149.2 148.4 168.2   2.1
13. router01.sn.be.edpnet.net                    0.0%   117  148.4 162.6 148.2 347.9  41.7
14. xml.edpnet.be                                0.0%   117  149.5 149.9 149.1 172.1   2.4
As you can see, 0% on over a 100 packets.
Click to expand...

Was on cable direct from the pfsense box. Probably once off anomaly, just as the other members of the family started to see if the fibre "really really ;) works ".

Ran it again :
Code: 
Target Name: xml.edpnet.be
         IP: 212.71.0.15
  Date/Time: 2017/09/07 11:35:36 AM - 2017/09/07 11:45:36 AM

Hop  Sent  PL%     Min     Max     Avg  Host Name / [IP]
  1    18    0    0.59    1.46    0.89  roxy.pfsense [192.168.1.1]
  2    18    0    3.00    4.98    4.09  155.93.253.1 [155.93.253.1]
  3    18    0    3.00    4.84    3.73  c4i-backbone.coolideas.co.za [154.0.1.162]
  4    18    0    2.63    5.88    3.95  wc-grwf-ar2-eth1-1701.enetworks.net [45.220.191.17]
  5    18    0    3.63    5.68    4.68  wc-grwf-br1-gi0-2-3202.enetworks.net [154.72.97.164]
  6    18    0    4.07    6.71    5.09  41.60.242.1 [41.60.242.1]
  7    18    0  144.21  147.85  145.07  teng0-3-0-5.luk-p1-tho.liquidtelecom.net [5.11.10.170]
  8    18    0  143.95  147.95  145.09  Bundle-Ether3-luk-pe1-tho.liquidtelecom.net [5.11.10.103]
  9    18    0  144.01  149.42  145.51  ten0-0-2-0-luk-pr1-tho.liquidtelecom.net [5.11.10.202]
 10    18    0  143.94  147.24  144.94  linx.edpnet.net [195.66.225.12]
 11    18    0  146.49  153.11  151.69  router01.bruix.be.edpnet.net [212.71.11.41]
 12    18    0  147.44  269.72  158.25  router01.sn.be.edpnet.net [212.71.1.61]
 13    18    0  149.97  152.79  151.25  xml.edpnet.be [212.71.0.15]
 
Hmm interesting. Your latency on the fibre is higher than mine. I will write it off to Octotel using PPPoE where Vumatel uses direct routing without PPPoE session. PPPoE runs in software on the router, where with Vumatel routing is all in hardware mode on a router.
 
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