Cool Ideas Fibre ISP - Feedback

[jacof]

Yeap was a router failure in the hosting portion, first we did a firmware upgrade which resolved the issue for a few hours but then the issue returned. The device was replaced this morning.

It seems you still have issues as the jitter ping still times out a lot.

 

[Tinuva]

@PBCool, is Cape Town ever going to get DNS servers? I see for Cape Town users DNS is hosted in JHB.

 

[PBCool]

Logged a ticket last week, no response.

Not very impressed with the level of service

Did you drop me the ticket number?

 

[PBCool]

@PBCool , logged a ticket for my RICA documents and also to check why my debit order has not gone off yet, #COOL-20170904-34122 thanks!

Edit:
Ticket answered, waiting for the debit order to go off this morning as per feedback received.

Yeah will do.

 

[jacof]

Seems to be stable now from 10:20.

 

[PBCool]

Seems to be stable now from 10:20.

Yeap. Had to rebuild the config.

 

[Yster21]

I've been with Cool Ideas (on Vumatel) for the past month on a 100/10 package and can't stop smiling. I don't think I've had even one single lag spike the past month, and each speed test I do I get my 100/10.

Keep up the good work!

 

[PBCool]

I've been with Cool Ideas (on Vumatel) for the past month on a 100/10 package and can't stop smiling. I don't think I've had even one single lag spike the past month, and each speed test I do I get my 100/10.

Keep up the good work!

Glad to hear it

 

[requiem]

Did you drop me the ticket number?

#COOL-20170831-33690 - Ticket opened 31 August - no reply to date.

#COOL-20170904-34148 - Ticket opened this morning in hopes someone will do something.

 

[PBCool]

#COOL-20170831-33690 - Ticket opened 31 August - no reply to date.

#COOL-20170904-34148 - Ticket opened this morning in hopes someone will do something.

Just drop me a mail on paul at cisp.co.za with your issue so I can investigate and escalate for you.

 

[DERoestorf]

@PBCool, a friend of mine stays in Beverly (Fourways area) and his complex is active with Metrofibre.

He is looking to sign up with you guys, but just have a questions he needs answered.

He has cancelled his Neotel Contract, which ends on the 26th of September 2017, when must he apply through your website for fibre, to get fibre access from the 26th onwards?

They have installed a white box in his house for fibre, however they did not connect it to a power source, will this delay the process at all.

Thanks in advance.

 

[PBCool]

@PBCool, a friend of mine stays in Beverly (Fourways area) and his complex is active with Metrofibre.

He is looking to sign up with you guys, but just have a questions he needs answered.

He has cancelled his Neotel Contract, which ends on the 26th of September 2017, when must he apply through your website for fibre, to get fibre access from the 26th onwards?

They have installed a white box in his house for fibre, however they did not connect it to a power source, will this delay the process at all.

Thanks in advance.

Yeah so best is to apply sooner than later, and just mention you want it live around the 26th of September. We would apply with Metrofibre who would then install an ONT, which is the part that needs power. Once it's provisioned over to us we would supply an account and router and off you go.

 

[DERoestorf]

Thanks, have passed on the information

 

[ajan]

Is anyone else getting insane packet loss or high ping to EU?


lux.valve.net
https://i.imgur.com/7ZiscbY.png

https://i.imgur.com/Idgkuic.png

Been like this for me since end of last month.

 

[PBCool]

Is anyone else getting insane packet loss or high ping to EU?


lux.valve.net
https://i.imgur.com/7ZiscbY.png

https://i.imgur.com/Idgkuic.png

Been like this for me since end of last month.

We suspect it was the switch to our default international route to IS with the other cable issues which has bumped latency to some paths. We will be switching this back as soon as possible. As in the next week.

 

[SandMan]

Is anyone else getting insane packet loss or high ping to EU?


lux.valve.net
https://i.imgur.com/7ZiscbY.png

https://i.imgur.com/Idgkuic.png

Been like this for me since end of last month.

I'm experiencing severe buffering to both EU and the USA, didn't have this before.

 

[PBCool]

I'm experiencing severe buffering to both EU and the USA, didn't have this before.

Buffering on? There have been no changes to the Cape Town network.

 

[PBCool]

The Hetzner issue should be resolved FYI.

 

[Armizael]

My international just died completely
Sucks lagging out mid-game.

Local content still works fine though.

 

[Loppas]

My international just died completely
Sucks lagging out mid-game.

Local content still works fine though.

Netflix isnt loading for me

Edit:

Aaand its back