Cool Ideas Fibre ISP - Feedback

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ipv6_warrior said:
Is there anybody in the support department? Have filed a ticket one week ago, tried to also contact you via FB but no feedback whatsoever!

I'm trying to use an IPv6 tunnel to HE in JNB, but the return route goes via London and so I get 150ms+ latency and that's before I'm out of the tunnel.

Any reason why HE would prefer routing back to your network via London when you seem to be peering with them in both CPT and JNB?

Code: 
# traceroute 216.66.87.134
traceroute to 216.66.87.134 (216.66.87.134), 30 hops max, 38 byte packets
1 155.93.234.1 (155.93.234.1) 3.512 ms 2.112 ms 1.820 ms
2 155.93.240.25 (155.93.240.25) 1.190 ms 0.543 ms 0.544 ms
3 154.0.4.161 (154.0.4.161) 0.577 ms 0.612 ms 0.612 ms
4 10ge0-47.core1.cpt1.he.net (184.105.222.146) 156.899 ms 156.627 ms 156.444 ms
5 10ge11-12.core1.jnb1.he.net (184.105.222.145) 157.389 ms 157.465 ms 157.134 ms
6 tserv1.jnb1.he.net (216.66.87.134) 156.989 ms 156.900 ms 156.870 ms

Code: 
core1.jnb1.he.net> traceroute 155.93.234.XX source 216.218.252.236 numeric

Tracing the route to IP node (155.93.234.XX) from 1 to 30 hops

1 156 ms 163 ms 156 ms 184.105.81.253
2 156 ms 157 ms 156 ms 184.105.64.238
3 156 ms 156 ms 167 ms 154.0.5.17
4 156 ms 158 ms 156 ms 196.10.140.171
5 156 ms 156 ms 156 ms 154.0.4.162
6 158 ms 157 ms 158 ms 155.93.240.30
7 166 ms 157 ms 161 ms 155.93.234.XX

# dig -x 184.105.81.253 +short
10ge3-11.core1.lon2.he.net.
Click to expand...
What is your ticket ref? We use HE as a transit provider in London which is why their tunnel broker route returns this way.
 
PBCool said:
What is your ticket ref? We use HE as a transit provider in London which is why their tunnel broker route returns this way.
Click to expand...
Sent you the ticket ref in a private message, and yes I assumed you are using HE as a transit provider in London, but you also seem to peer with them in JNB and CPT, so it seems like routing can be better optimized.
 
Hi there.

We're with Coolideas on metrofibre.

Having a weird issue where fibre connection drops numerous times a day. comes back, but there's definitely something wrong as the whole complex seems to be affected by the same issue.

I've had to phone the support department 4 times now to try get something done, and on the last call I'm told that no fault has been logged regarding the issue.

I got a reference number on this last call, but how can it be that someone complains about an issue so many times before it's even acknowledged? Support can see the disconnects on their side surely.

support with coolideas seems really spotty right now.
 
Octotel 100/25 Cape Gate area.
So last night there was a bit of buffering for about 15 minutes but it could have been the stream from Austin, Texas. Since Saturday streaming has been pretty much perfect.
 
darxx said:
Hi there.

We're with Coolideas on metrofibre.

Having a weird issue where fibre connection drops numerous times a day. comes back, but there's definitely something wrong as the whole complex seems to be affected by the same issue.

I've had to phone the support department 4 times now to try get something done, and on the last call I'm told that no fault has been logged regarding the issue.

I got a reference number on this last call, but how can it be that someone complains about an issue so many times before it's even acknowledged? Support can see the disconnects on their side surely.

support with coolideas seems really spotty right now.
Click to expand...
Do you have the ref number for me?
 
joeline said:
Octotel 100/25 Cape Gate area.
So last night there was a bit of buffering for about 15 minutes but it could have been the stream from Austin, Texas. Since Saturday streaming has been pretty much perfect.
Click to expand...
Glad to hear it.
 
ipv6_warrior said:
Sent you the ticket ref in a private message, and yes I assumed you are using HE as a transit provider in London, but you also seem to peer with them in JNB and CPT, so it seems like routing can be better optimized.
Click to expand...
A transit provider will always prefer their transit service to a peer. But there are some work arounds. I'll have a look for you.
 
joeline said:
Octotel 100/25 Cape Gate area.
So last night there was a bit of buffering for about 15 minutes but it could have been the stream from Austin, Texas. Since Saturday streaming has been pretty much perfect.
Click to expand...

Happy to hear it was just a transient issue.

That gives me some small hope for my internet.
 
Any idea on when the Openserve Cape Town issues will be resolved. Frustrating to play Diablo 3 with this kind of latency.
 
9PM check in.

Octotel 100/25. Cape Town, Southern Suburbs, Claremont.

Johannesburg (Vodacom) Multi-Threaded:
8016671857.png

Johannesburg (Vodacom) Single-Threaded:
8016674367.png


London (Coreix) Multi-Threaded:
8016677580.png

London (Coreix) Single-Threaded:
8016679926.png


Twitch:
5th Twitch 935PM.jpg

Only pulling 200 KB/s so useless like always.

How Octotel can say "Nothing is wrong" is beyond me.
 
Omfg. 1.4mb download on a 10mb line. This is why I didn't get a larger pipe to begin with. Octotel, cape town. This is killing me!!!
 
Bionic said:
What's the common denominator dude...Cool ideas!issues are getting worse again.
Click to expand...
I'm getting SO tired of these clowns. You guys are making Webafrica look appealing again and that is downright embarrassing!! Sort your **** out cool ideas ffs.
 
Markd said:
Omfg. 1.4mb download on a 10mb line. This is why I didn't get a larger pipe to begin with. Octotel, cape town. This is killing me!!!
Click to expand...

Where in Cape Town do you stay?

If you are willing CISP are asking people to fill out a excel sheet so they can find out where congestion is happening with the Fiber providers.

https://mybroadband.co.za/forum/thr...-fno-issues-by-providing-information.1003252/

https://docs.google.com/spreadsheets/d/16rzVo64z-rP2qMAEil5LwqTgqEGGPxBEgp-0XUew1Pk/edit#gid=0

I'd ask you to please fill out at least one line, it would help a lot.
 
image132 said:
Happy to hear it was just a transient issue.

That gives me some small hope for my internet.
Click to expand...
Lets hope it last and yours get fixed soon. This is so frustrating, we should not have to accept this level of service in South Africa, We are not beggars, we pay for this.
 
Just putting it here... my son had a **** fit because even YouTube is now buffering... Deja-Vu Crystalweb
1549400019662.jpeg
 
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