Honestly, while I appreciate the proxy, it's pretty inconvenient. I don't want to have it enabled permanently and when I browse some twitch clips I usually forget about it until the constant buffering annoys me enough to remember.Have you tried the proxy? Logged a ticket?
That doesn't seem right. I'm in Westville, Durban too. Openserve/CellC and it works fine. I'm sure you tried rebooting router... Maybe try a test account if you have one, otherwise log a ticket or call coolideas. The forum only gets checked every now and then.
I've asked one of the team leads to log it with Octotel.@PBCool
You have asked me to do the iperf tests, which I did, and I logged the ticket as per your request and for your attention. I received the following email from someone at your support centre. I do not like to complain, but what is the point of troubleshooting if this is the answer I receive. There is no indication on this email that anyone will attend to the issue or that they are investigating. This is a copy and paste answer.
"Please be advised that speeds are not guaranteed internationally due to us not controlling the path your connection takes after leaving South African borders.
Please also note that if these are free streaming sites that their servers get over populated and can also affect your performance when streaming."
Nowhere in the ticket that I have logged did I mention what sites I am streaming or which services I use. I only attached the iperf results.
We here on MyBB are very greatful to you and @TheRoDent for your willingness to always go the extra mile and for your personal involvement, but I think your support staff are causing damage to your company.
So any ISP going via Seacom from JHB is around 190ms to london?The ping will vary depending on which cable system we are using at that time, this is more Seacom latency. It will go back to the lower latency soon enough.