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Deadmanza

Honorary Master
Joined
Sep 13, 2013
Messages
10,993
NEVER BEEN more unhappy with an ISP than I am with CI!!!!!!!!!!!!!
First they send me a router that only does 100MB on the lan ports, I ordered a 200MB account, now they dont ****ing respond to my tickets!!!!!'
My line is dropping packets to the point that it is unusable!
WORST ****ING ISP!!!!!!!!!!!
 

wingnut771

Executive Member
Joined
Feb 15, 2011
Messages
5,615
NEVER BEEN more unhappy with an ISP than I am with CI!!!!!!!!!!!!!
First they send me a router that only does 100MB on the lan ports, I ordered a 200MB account, now they dont ****ing respond to my tickets!!!!!'
My line is dropping packets to the point that it is unusable!
WORST ****ING ISP!!!!!!!!!!!
downgrade to 100, you wont notice the difference.
 

Looney

Expert Member
Joined
Nov 18, 2009
Messages
4,377
FFS not this DDOSing crap again. Do I now need to find a new ISP that wont become a target to regular DDOS attacks.
 

S.Claus

Well-Known Member
Joined
Nov 14, 2017
Messages
195
Great......first Crystalweb (evonet) , then Afrihost now Cool ideas

I stand by my point it’s a little pouws that’s got school holidays and he thinks it’s great fun to ruin other people’s internet experience .
 

image132

Expert Member
Joined
Apr 3, 2010
Messages
1,089
Great......first Crystalweb (evonet) , then Afrihost now Cool ideas

I stand by my point it’s a little pouws that’s got school holidays and he thinks it’s great fun to ruin other people’s internet experience .
Of course it is. What person in their right mind wakes up and goes "hmm today I'm going to screw over everyones internet. What a great way to spend my day."

Probably some script kiddie with his mom's credit card.

Ugh as if loadshedding wasn't bad enough. Just hope CISP can handle it.
 

TheRoDent

Expert Member
Joined
Aug 6, 2003
Messages
3,425
Something's still not right. International performance is way lower than usual.
Yes, we turned of some of our DDOS filters again, to just check and get a few packet captures of what was going on.

We can handle it, and have done so many times, since we established our own POP in the UK, where we do DDOS mitigation, using tools (for those that are interested, such as fastnetmon, sflow, and BGP blackholing).

However, since we've been temporarily using Internet Solutions transits whilst we restructure our network these options have not been available to us, since the traffic simply arrives at Rosebank via our IS transit connection in .za and it is kind of pointless to try and mitigate it there, since the traffic has already arrived in South Africa, and is eating up our capacity.

We have made arrangements to deflect the attacks now before they come down to the tip of Africa.

Apologies for the problems caused today -- our dark fibre should go live soon, and then we can switch back to our regular programme of routing through our UK pop, with better latency and built-in DDOS mitigation.

And no, this is not folksy, fluffy spin such as other "krystally" ISP's have done.
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
1,563
Yes, we turned of some of our DDOS filters again, to just check and get a few packet captures of what was going on.

...

And no, this is not folksy, fluffy spin such as other "krystally" ISP's have done.
Appreciate the transparency and the response - many thanks.
 

squirrel

Expert Member
Joined
Jun 11, 2005
Messages
1,736
Just signed up for FTTH with Cool Ideas ISP at my new place. Let's see how the application process goes!
 

joker08

Senior Member
Joined
Sep 4, 2018
Messages
639
Is something wrong with the internet in Crawford cape town ? Internet is so slow that I can't even open the speedtest website
 

blunt

Expert Member
Joined
May 1, 2006
Messages
2,326
Definitely something up.. buffering a lot on Hulu, never usually does. CPT, MTN. Speedtests acceptable but about 25% slower than usual, even local
 

sn0rbaard

Member
Joined
Aug 9, 2017
Messages
22
I've just about had it with non existent support via the ticket system, any advice how to escalate issues?
 
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