Cool Ideas Fibre ISP - Feedback

Status
Not open for further replies.
Awful ping spikes in Apex Legends for me and my mate, both on Cool Ideas and 2 different areas in Jhb. I am in North Riding and he is in Rooderpoort. Our other friends not experiencing severe lag/latency spikes - appears to be packet loss. Is there an issue since yesterday? Speed seems to be ok
 
Deadmanza said:
View attachment 639894

ALL THE ****ING TIME!!!!

And these **** support people completely ignore my tickets!

Worst ISP EVER!
Click to expand...
I must say I thought afrihost had useless support but my word cool ideas brush everything off and never think it’s their fault, always 2-3 days later you get a message or call is this still happening it’s a bit late now. this packet loss is isolated to cisp only clients as when I’m playing online all the friends on cisp complain which are all over the country and different networks, so don’t tell me it’s the game server if that was the case everyone would be having this issue. I literally switched over to my rain connection last night which says a lot in order to play games. Clearly everyone complaining here is just doing it for fun, looks like cisp has just become another typical isp in South Africa with too many signups. In the ticket support process they should have a option to clients whereby you can select the no bullshit replies from staff option. Ie I know what I’m doing with my network so sort it out not directly connect your connection or are you using Wifi questions.
 
under_sky said:
I must say I thought afrihost had useless support but my word cool ideas brush everything off and never think it’s their fault, always 2-3 days later you get a message or call is this still happening it’s a bit late now. this packet loss is isolated to cisp only clients as when I’m playing online all the friends on cisp complain which are all over the country and different networks, so don’t tell me it’s the game server if that was the case everyone would be having this issue. I literally switched over to my rain connection last night which says a lot in order to play games. Clearly everyone complaining here is just doing it for fun, looks like cisp has just become another typical isp in South Africa with too many signups. In the ticket support process they should have a option to clients whereby you can select the no bullshit replies from staff option. Ie I know what I’m doing with my network so sort it out not directly connect your connection or are you using Wifi questions.
Click to expand...

Exactly, couldn't have said it better. I've had horrendous support from Cool Ideas on every ticket I've ever logged. They never phone you back and just dismiss everything and blame everyone else. It's k@k. Even now we are getting slaughtered in Apex because we keep lagging out on CISP but all my other mates on other ISPs no issues at all
 
Ok the issue is still there. Was able to play Division 2 for about 30 minutes and then started lagging and then dropped twice in the last 5 minutes. Its like the line loses international connectivity and then gets it back. Tried Ghost Recon Wildlands, lost connection to server and got it back, Diablo 3 same issue.

Vumatel Trenched, Bonearo Park (Kempton), CISP 200/200 (Its getting annoying typing this out each time).
 
Yeah it looks like this is a system wide problem because I'm on Openserve 200/100 and I can't play international games without disconnecting every few minutes

Edit : Local games also lag every now and then and it looks like all the local servers have +20ms
 
Last edited:
International gaming giving constant spikes and disconnects. On a CISP100/10 and Vumatel.
 
@PBCool Last night when my line died and came back with the high ping/slow loading websites, the ping to overseas game server looked like this:

Code: 
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |    9 |    9 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                            192.168.10.5 -    0 |    9 |    9 |    3 |    4 |    6 |    5 |
|                            192.168.11.6 -    0 |    9 |    9 |    2 |    4 |    6 |    5 |
|                             154.0.4.161 -    0 |    9 |    9 |    3 |    4 |    6 |    3 |
|                              154.0.5.65 -    0 |    9 |    9 |   20 |   21 |   23 |   20 |
|               u12a-cust.coolideas.co.za -    0 |    9 |    9 |   20 |   21 |   23 |   20 |
|                             154.0.2.114 -    0 |    9 |    9 |   20 |   21 |   23 |   22 |
|                          197.96.214.112 -    0 |    9 |    9 |   22 |   24 |   26 |   22 |
|                          168.209.201.28 -    0 |    9 |    9 |  187 |  191 |  199 |  190 |
|                          168.209.201.28 -    0 |    9 |    9 |  188 |  190 |  199 |  190 |
|                       linx-224.retn.net -    0 |    9 |    9 |  176 |  179 |  188 |  178 |
|           ae2-10.RT.EQX.FKT.DE.retn.net -    0 |    9 |    9 |  189 |  191 |  193 |  190 |
|                        GW-KDDI.retn.net -    0 |    9 |    9 |  189 |  190 |  192 |  191 |
|                            195.82.61.14 -    0 |    9 |    9 |  189 |  190 |  192 |  189 |
|                           195.82.50.234 -    0 |    9 |    9 |  190 |  191 |  192 |  191 |
|                            195.82.50.47 -    0 |    9 |    9 |  189 |  190 |  192 |  191 |
|________________________________________________|______|______|______|______|______|______|


Now it is back to normal which is this:

Code: 
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |   11 |   11 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |
|                            192.168.10.5 -    0 |   11 |   11 |    4 |    6 |   12 |    5 |
|                            192.168.11.6 -    0 |   11 |   11 |    2 |    3 |    5 |    5 |
|                             154.0.4.161 -    0 |   11 |   11 |    2 |    3 |    5 |    4 |
|                             154.0.4.158 -    0 |   11 |   11 |  142 |  143 |  145 |  145 |
|                 v1000.core1.lon3.he.net -    0 |   11 |   11 |  142 |  143 |  145 |  143 |
|             100ge14-1.core1.lon2.he.net -    0 |   11 |   11 |  143 |  143 |  145 |  143 |
|                   ldn-b3-link.telia.net -    0 |   11 |   11 |  142 |  144 |  148 |  145 |
|                  ldn-bb3-link.telia.net -    0 |   11 |   11 |  158 |  162 |  168 |  161 |
|                  prs-bb3-link.telia.net -    0 |   11 |   11 |  158 |  159 |  161 |  160 |
|                  ffm-bb3-link.telia.net -    0 |   11 |   11 |  159 |  159 |  161 |  159 |
|                  ffm-b10-link.telia.net -    0 |   11 |   11 |  159 |  160 |  164 |  161 |
|      kddi-ic-301630-ffm-b10.c.telia.net -    0 |   11 |   11 |  156 |  157 |  158 |  158 |
|                            195.82.60.29 -    0 |   11 |   11 |  157 |  167 |  170 |  170 |
|                            195.82.61.14 -    0 |   11 |   11 |  156 |  159 |  177 |  159 |
|                           195.82.50.234 -    0 |   11 |   11 |  157 |  157 |  159 |  159 |
|                            195.82.50.47 -    0 |   11 |   11 |  157 |  158 |  159 |  159 |
|________________________________________________|______|______|______|______|______|______|
 
Also getting constant lag spikes in Wow, Edge Telecoms 100Mbit. Seems like every week there is a new issue with CISP.
 
@PBCool @TheRoDent

Perhaps you can explain why I'm seeing 93% packet loss?

1554034775527.png

Tracing route to 80-239-179-116.customer.teliacarrier.com [80.239.179.116]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 5 ms 5 ms 8 ms 154.0.0.125
3 7 ms 7 ms 7 ms 154.0.4.210
4 6 ms 7 ms 7 ms 154.0.5.98
5 7 ms 7 ms 7 ms 154.0.5.147
6 10 ms 9 ms 10 ms 197.96.214.112
7 174 ms 178 ms 185 ms core1b-dock-ten-0-4-3-0.ip.isnet.net [168.209.100.17]
8 185 ms 184 ms 183 ms 195.50.122.229
9 * * * Request timed out.
10 175 ms 174 ms 175 ms ldn-b5-link.telia.net [213.248.96.37]
11 178 ms 178 ms 187 ms ldn-bb4-link.telia.net [62.115.138.154]
12 187 ms 187 ms 189 ms adm-bb4-link.telia.net [62.115.134.26]
13 193 ms 190 ms 193 ms adm-b5-link.telia.net [213.155.136.247]
14 189 ms 190 ms 190 ms 80-239-179-116.customer.teliacarrier.com [80.239.179.116]

Trace complete.

More international problems?

1554034992393.png

CISP are you going to let us know if there is a problem? Also why am I still going via IS?
 
Last edited:
Apex is now not only freezing all the time, I am now being disconnected completely from the server due to time outs.... This is disgusting.
 
@PBCool vumatel aerial in melrose still getting weirdness like destination net unreachable from upstream...
 

Attachments

  • still broken.png
    still broken.png
    47.7 KB · Views: 24
Destination net unreachable response from 154.0.1.17 (ch-backbone.coolideas.co.za)
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X