Cool Ideas Fibre ISP - Feedback

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I’ve given up gaming for today. Can’t game with instant disconnects every 1
5 to 10 minutes. Can’t phone Vuma. They want your ISP to handle everything. Not sure it’s Vuma or Cool Ideas but it’s frustrating.
 
I'm gaming over VPN at this point, i have to add some latency but it's giving me a different routing path and avoiding whatever is fubar @ CISP or their upstream
 
@TheRoDent @PBCool Can we please have some feedback? Constantly DC'ing in Wow, Edge Telecom 100Mbit, The last ticket I logged your support blamed loadshedding, what is the excuse now? We pay a premium price and expect the service to work or least acknowledge that there is a problem and let your clients know.
 
Deadmanza said:
Called their support centre, apparently they have a switch that is problematic. ZERO eta on getting it resolved...
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It’s Sunday. They will probably only get to it tomorrow at the earliest. We will just have to suffer until they can get to it.
 
Their hardware constantly seems to be failing them, as it currently stands I'm still routing via IS.

@PBCool Please confirm that this is indeed a switch issue?

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Not just international gaming. Dota has been fscking me around. Initially, I assumed it was due to something load shedding related and didn't really do anything, but it's really getting ridiculous now. Come here to complain and see a long string of complaints already. :( 7mbps upload to london on a 20mbps line. Makes me sad.

Vuma trenched, in Randburg with ethernet connection between router and PC.

https://www.speedtest.net/result/8153377748
 
Yeah I am considering switching as well, there are connectivity problems almost every weekend.
 
My upgrade to 1gb went horribly wrong last night. Had internetlessness since 11pm. Still down.
No dhcp response to my router.

:(
 
Also having massive packet loss on BFV. Random disconnects every few minutes and seemingly playing 1 second behind the rest of the server.

Logged this issue last week Thursday - 100/100 fiber on Vumatel in the Gallo Manor area.
 
Sinbad said:
Yes
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I’m really sorry for the pain they have caused you. I don’t mean to sound like a dick because this is not directed at you. But.

Omg, hahaha! And they want to launch a 1gbps product but can’t even get the basics right. HAHA! Absolutely useless bunch.
 
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