Cool Ideas Fibre ISP - Feedback

Zodiak · Apr 1, 2019

crawler said:
Wow I should have never complained earlier

Will every evening go like this?

Pretty much, welcome to Cool Ideas, but now they will ignore all of your complaints, won't respond to your tickets and when they do, they will lie and blame your fiber provider.

S.Claus · Apr 1, 2019

Zodiak said:
Yup, latency is still there and international cr@p. Nothing fixed

My latency is back to its old 168 but gaming runs fine then simply starts lagging (apex legends and pubg)

Edit 19:46 : never mind local games also have a ping of 700+ @PBCool @TheRoDent

TheRoDent · Apr 1, 2019

JBaldwin said:
Not my screenshot, You replied to my reply on someone elses screenshot

Sorry, didn't realise that. My bad.

TheRoDent · Apr 1, 2019

S.Claus said:
My latency is back to its old 168 but gaming runs fine then simply starts lagging (apex legends and pubg)

Edit 19:46 : never mind local games also have a ping of 700+ @PBCool @TheRoDent

Trace please

Zodiak · Apr 1, 2019

My latency is so bad in Apex Legends that I am literally playing every match in slow motion.... it is horrific..... Ping test on Speedtest seems fine until I do any gaming. Basically a continuation of the issue from the weekend. Nothing is resolved

S.Claus · Apr 1, 2019

TheRoDent said:
Trace please

I can't exactly grab a ip from Playstation 4....the server comes back as unassigned psychz

Fjorko · Apr 1, 2019

Love CISP on Openserve... really... it's just so solid.... 100/50 to London (Spitfire)

TheRoDent · Apr 1, 2019

Zodiak said:
My latency is so bad in Apex Legends that I am literally playing every match in slow motion.... it is horrific..... Ping test on Speedtest seems fine until I do any gaming. Basically a continuation of the issue from the weekend. Nothing is resolved

Vumatel Trenched, Greenside

Now help me help you by providing me some information.

Sinbad · Apr 1, 2019

Those standard deviations are pretty high tbh

DeatheCore · Apr 1, 2019

@TheRoDent Please reply to my post on the last page (908)

Looney · Apr 1, 2019

Just came here to gloat

And this over WiFi.

Byeeeee!

Zodiak · Apr 1, 2019

TheRoDent said:
Vumatel Trenched, Greenside

View attachment 640620

Now help me help you by providing me some information.

Not sure if this helps?

S.Claus · Apr 1, 2019

TheRoDent said:
Trace please

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 60 | 60 | 2 | 4 | 20 | 2 |
| No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
| u14p-cust.coolideas.co.za - 0 | 60 | 60 | 5 | 15 | 153 | 6 |
| u14u-cust.coolideas.co.za - 0 | 60 | 60 | 5 | 21 | 292 | 6 |
| u11e-cust.coolideas.co.za - 0 | 60 | 60 | 5 | 20 | 240 | 18 |
| u129-cust.coolideas.co.za - 0 | 60 | 60 | 5 | 18 | 218 | 6 |
| c36-backbone.coolideas.co.za - 2 | 60 | 59 | 6 | 14 | 146 | 7 |
| 197.96.214.112 - 2 | 60 | 59 | 6 | 18 | 185 | 7 |
| 168.209.100.19 - 0 | 60 | 60 | 191 | 205 | 427 | 194 |
|xe-0-4-0-6.r02.londen03.uk.bb.gin.ntt.net - 2 | 60 | 59 | 177 | 188 | 355 | 177 |
| ae-3.r24.londen12.uk.bb.gin.ntt.net - 0 | 60 | 60 | 187 | 202 | 294 | 196 |
| ae-5.r24.nycmny01.us.bb.gin.ntt.net - 0 | 60 | 60 | 242 | 253 | 486 | 243 |
| ae-1.r25.nycmny01.us.bb.gin.ntt.net - 0 | 60 | 60 | 268 | 285 | 440 | 279 |
| ae-9.r22.asbnva02.us.bb.gin.ntt.net - 4 | 60 | 58 | 263 | 289 | 508 | 278 |
| ae-5.r23.lsanca07.us.bb.gin.ntt.net - 0 | 60 | 60 | 325 | 336 | 490 | 326 |
| ae-2.r00.lsanca07.us.bb.gin.ntt.net - 4 | 60 | 58 | 327 | 339 | 533 | 330 |
|ce-0-2-0-2.r00.lsanca07.us.ce.gin.ntt.net - 2 | 60 | 59 | 310 | 322 | 473 | 314 |
| customer-gw.psychz.net - 14 | 60 | 52 | 311 | 377 | 667 | 357 |
| mail.psychz.net - 27 | 60 | 44 | 311 | 330 | 601 | 331 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )

TheRoDent · Apr 1, 2019

Sinbad said:
Those standard deviations are pretty high tbh

Indeed, my little Routerboard seems to be having a problem.

Fjorko · Apr 1, 2019

Looney said:
Just came here to gloat

And this over WiFi.

Byeeeee!

Tsek you!!

TheRoDent · Apr 1, 2019

S.Claus said:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 60 | 60 | 2 | 4 | 20 | 2 |
| No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
| u14p-cust.coolideas.co.za - 0 | 60 | 60 | 5 | 15 | 153 | 6 |
| u14u-cust.coolideas.co.za - 0 | 60 | 60 | 5 | 21 | 292 | 6 |
| u11e-cust.coolideas.co.za - 0 | 60 | 60 | 5 | 20 | 240 | 18 |
| u129-cust.coolideas.co.za - 0 | 60 | 60 | 5 | 18 | 218 | 6 |
| c36-backbone.coolideas.co.za - 2 | 60 | 59 | 6 | 14 | 146 | 7 |
| 197.96.214.112 - 2 | 60 | 59 | 6 | 18 | 185 | 7 |
| 168.209.100.19 - 0 | 60 | 60 | 191 | 205 | 427 | 194 |
|xe-0-4-0-6.r02.londen03.uk.bb.gin.ntt.net - 2 | 60 | 59 | 177 | 188 | 355 | 177 |
| ae-3.r24.londen12.uk.bb.gin.ntt.net - 0 | 60 | 60 | 187 | 202 | 294 | 196 |
| ae-5.r24.nycmny01.us.bb.gin.ntt.net - 0 | 60 | 60 | 242 | 253 | 486 | 243 |
| ae-1.r25.nycmny01.us.bb.gin.ntt.net - 0 | 60 | 60 | 268 | 285 | 440 | 279 |
| ae-9.r22.asbnva02.us.bb.gin.ntt.net - 4 | 60 | 58 | 263 | 289 | 508 | 278 |
| ae-5.r23.lsanca07.us.bb.gin.ntt.net - 0 | 60 | 60 | 325 | 336 | 490 | 326 |
| ae-2.r00.lsanca07.us.bb.gin.ntt.net - 4 | 60 | 58 | 327 | 339 | 533 | 330 |
|ce-0-2-0-2.r00.lsanca07.us.ce.gin.ntt.net - 2 | 60 | 59 | 310 | 322 | 473 | 314 |
| customer-gw.psychz.net - 14 | 60 | 52 | 311 | 377 | 667 | 357 |
| mail.psychz.net - 27 | 60 | 44 | 311 | 330 | 601 | 331 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )

I get kind of the same.

But it's not related to our transit service.

Do an mtr to queen.cisp.co.za for a bit please ?

TheRoDent · Apr 1, 2019

DeatheCore said:
So, evening time again, international has gone to crap. Vuma trenched 100/100 Panorama CPT

@PBCool @TheRoDent Any ideas? I've made many posts like these and received no response, even via PM. Getting quite frustrated..

Coreix
View attachment 640612

View attachment 640614

iperf3 -R -b 80M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 192.168.1.100 port 34655 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-1.00 sec 648 KBytes 5.30 Mbits/sec
[ 4] 1.00-2.00 sec 1.16 MBytes 9.76 Mbits/sec
[ 4] 2.00-3.00 sec 1.16 MBytes 9.71 Mbits/sec
[ 4] 3.00-4.00 sec 1.41 MBytes 11.8 Mbits/sec
[ 4] 4.00-5.00 sec 1.06 MBytes 8.88 Mbits/sec
[ 4] 5.00-6.00 sec 826 KBytes 6.77 Mbits/sec
[ 4] 6.00-7.00 sec 806 KBytes 6.60 Mbits/sec
[ 4] 7.00-8.00 sec 590 KBytes 4.83 Mbits/sec
[ 4] 8.00-9.00 sec 704 KBytes 5.77 Mbits/sec
[ 4] 9.00-10.00 sec 612 KBytes 5.02 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Retr
[ 4] 0.00-10.00 sec 9.50 MBytes 7.97 Mbits/sec 161 sender
[ 4] 0.00-10.00 sec 9.00 MBytes 7.55 Mbits/sec receiver

iperf Done.

Hi, can you please give me the output of

iperf3 -u -R -b 80M -p 17001 -c lnms.cisp.co.za

To determine if there is packet loss on your line ?

TheRoDent · Apr 1, 2019

TheRoDent said:
Trace please

Which local game servers?

Zodiak · Apr 1, 2019

I can't even get into Apex Legends any more, it just sits on the loading screen tonight for me and my friend. We are both on Cool Ideas in different areas of Jhb with different fiber providers. TheRoDent, please can you help?! Issues since Saturday

SeaSickMama · Apr 1, 2019

Result to london tonight aint bad at all!

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