Cool Ideas Fibre ISP - Feedback

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My latency is so bad in Apex Legends that I am literally playing every match in slow motion.... it is horrific..... Ping test on Speedtest seems fine until I do any gaming. Basically a continuation of the issue from the weekend. Nothing is resolved
 
Zodiak said:
My latency is so bad in Apex Legends that I am literally playing every match in slow motion.... it is horrific..... Ping test on Speedtest seems fine until I do any gaming. Basically a continuation of the issue from the weekend. Nothing is resolved
Click to expand...

Vumatel Trenched, Greenside

1554141493262.png

Now help me help you by providing me some information.
 
Just came here to gloat ;)

9a8c4a5cc63f474ad3c5a577178fe016.jpg


And this over WiFi.

Byeeeee!
 
TheRoDent said:
Trace please
Click to expand...
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 60 | 60 | 2 | 4 | 20 | 2 |
| No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
| u14p-cust.coolideas.co.za - 0 | 60 | 60 | 5 | 15 | 153 | 6 |
| u14u-cust.coolideas.co.za - 0 | 60 | 60 | 5 | 21 | 292 | 6 |
| u11e-cust.coolideas.co.za - 0 | 60 | 60 | 5 | 20 | 240 | 18 |
| u129-cust.coolideas.co.za - 0 | 60 | 60 | 5 | 18 | 218 | 6 |
| c36-backbone.coolideas.co.za - 2 | 60 | 59 | 6 | 14 | 146 | 7 |
| 197.96.214.112 - 2 | 60 | 59 | 6 | 18 | 185 | 7 |
| 168.209.100.19 - 0 | 60 | 60 | 191 | 205 | 427 | 194 |
|xe-0-4-0-6.r02.londen03.uk.bb.gin.ntt.net - 2 | 60 | 59 | 177 | 188 | 355 | 177 |
| ae-3.r24.londen12.uk.bb.gin.ntt.net - 0 | 60 | 60 | 187 | 202 | 294 | 196 |
| ae-5.r24.nycmny01.us.bb.gin.ntt.net - 0 | 60 | 60 | 242 | 253 | 486 | 243 |
| ae-1.r25.nycmny01.us.bb.gin.ntt.net - 0 | 60 | 60 | 268 | 285 | 440 | 279 |
| ae-9.r22.asbnva02.us.bb.gin.ntt.net - 4 | 60 | 58 | 263 | 289 | 508 | 278 |
| ae-5.r23.lsanca07.us.bb.gin.ntt.net - 0 | 60 | 60 | 325 | 336 | 490 | 326 |
| ae-2.r00.lsanca07.us.bb.gin.ntt.net - 4 | 60 | 58 | 327 | 339 | 533 | 330 |
|ce-0-2-0-2.r00.lsanca07.us.ce.gin.ntt.net - 2 | 60 | 59 | 310 | 322 | 473 | 314 |
| customer-gw.psychz.net - 14 | 60 | 52 | 311 | 377 | 667 | 357 |
| mail.psychz.net - 27 | 60 | 44 | 311 | 330 | 601 | 331 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( [email protected] )
 
S.Claus said:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 60 | 60 | 2 | 4 | 20 | 2 |
| No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
| u14p-cust.coolideas.co.za - 0 | 60 | 60 | 5 | 15 | 153 | 6 |
| u14u-cust.coolideas.co.za - 0 | 60 | 60 | 5 | 21 | 292 | 6 |
| u11e-cust.coolideas.co.za - 0 | 60 | 60 | 5 | 20 | 240 | 18 |
| u129-cust.coolideas.co.za - 0 | 60 | 60 | 5 | 18 | 218 | 6 |
| c36-backbone.coolideas.co.za - 2 | 60 | 59 | 6 | 14 | 146 | 7 |
| 197.96.214.112 - 2 | 60 | 59 | 6 | 18 | 185 | 7 |
| 168.209.100.19 - 0 | 60 | 60 | 191 | 205 | 427 | 194 |
|xe-0-4-0-6.r02.londen03.uk.bb.gin.ntt.net - 2 | 60 | 59 | 177 | 188 | 355 | 177 |
| ae-3.r24.londen12.uk.bb.gin.ntt.net - 0 | 60 | 60 | 187 | 202 | 294 | 196 |
| ae-5.r24.nycmny01.us.bb.gin.ntt.net - 0 | 60 | 60 | 242 | 253 | 486 | 243 |
| ae-1.r25.nycmny01.us.bb.gin.ntt.net - 0 | 60 | 60 | 268 | 285 | 440 | 279 |
| ae-9.r22.asbnva02.us.bb.gin.ntt.net - 4 | 60 | 58 | 263 | 289 | 508 | 278 |
| ae-5.r23.lsanca07.us.bb.gin.ntt.net - 0 | 60 | 60 | 325 | 336 | 490 | 326 |
| ae-2.r00.lsanca07.us.bb.gin.ntt.net - 4 | 60 | 58 | 327 | 339 | 533 | 330 |
|ce-0-2-0-2.r00.lsanca07.us.ce.gin.ntt.net - 2 | 60 | 59 | 310 | 322 | 473 | 314 |
| customer-gw.psychz.net - 14 | 60 | 52 | 311 | 377 | 667 | 357 |
| mail.psychz.net - 27 | 60 | 44 | 311 | 330 | 601 | 331 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( [email protected] )
Click to expand...

I get kind of the same.

1554142334847.png

But it's not related to our transit service.

Do an mtr to queen.cisp.co.za for a bit please ?
 
DeatheCore said:
So, evening time again, international has gone to crap. Vuma trenched 100/100 Panorama CPT

@PBCool @TheRoDent Any ideas? I've made many posts like these and received no response, even via PM. Getting quite frustrated..

Coreix
View attachment 640612

View attachment 640614

iperf3 -R -b 80M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 192.168.1.100 port 34655 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-1.00 sec 648 KBytes 5.30 Mbits/sec
[ 4] 1.00-2.00 sec 1.16 MBytes 9.76 Mbits/sec
[ 4] 2.00-3.00 sec 1.16 MBytes 9.71 Mbits/sec
[ 4] 3.00-4.00 sec 1.41 MBytes 11.8 Mbits/sec
[ 4] 4.00-5.00 sec 1.06 MBytes 8.88 Mbits/sec
[ 4] 5.00-6.00 sec 826 KBytes 6.77 Mbits/sec
[ 4] 6.00-7.00 sec 806 KBytes 6.60 Mbits/sec
[ 4] 7.00-8.00 sec 590 KBytes 4.83 Mbits/sec
[ 4] 8.00-9.00 sec 704 KBytes 5.77 Mbits/sec
[ 4] 9.00-10.00 sec 612 KBytes 5.02 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Retr
[ 4] 0.00-10.00 sec 9.50 MBytes 7.97 Mbits/sec 161 sender
[ 4] 0.00-10.00 sec 9.00 MBytes 7.55 Mbits/sec receiver

iperf Done.
Click to expand...

Hi, can you please give me the output of

iperf3 -u -R -b 80M -p 17001 -c lnms.cisp.co.za

To determine if there is packet loss on your line ?
 
I can't even get into Apex Legends any more, it just sits on the loading screen tonight for me and my friend. We are both on Cool Ideas in different areas of Jhb with different fiber providers. TheRoDent, please can you help?! Issues since Saturday
 
TheRoDent said:
Hi, can you please give me the output of

iperf3 -u -R -b 80M -p 17001 -c lnms.cisp.co.za

To determine if there is packet loss on your line ?
Click to expand...

Here you go. Never had any loss on my line in the past strangely enough... This has been occurring since last Thursday or so.

iperf3 -u -R -b 80M -p 17001 -c lnms.cisp.co.za
Connecting to host lnms.cisp.co.za, port 17001
Reverse mode, remote host lnms.cisp.co.za is sending
[ 4] local 192.168.1.100 port 57237 connected to 154.0.1.254 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 8.55 MBytes 71.7 Mbits/sec 0.089 ms 174/1269 (14%)
[ 4] 1.00-2.00 sec 8.34 MBytes 69.9 Mbits/sec 0.108 ms 153/1220 (13%)
[ 4] 2.00-3.00 sec 7.67 MBytes 64.4 Mbits/sec 0.097 ms 239/1221 (20%)
[ 4] 3.00-4.00 sec 8.16 MBytes 68.4 Mbits/sec 0.310 ms 177/1221 (14%)
[ 4] 4.00-5.00 sec 7.99 MBytes 67.1 Mbits/sec 0.163 ms 196/1219 (16%)
[ 4] 5.00-6.00 sec 8.02 MBytes 67.3 Mbits/sec 0.120 ms 193/1220 (16%)
[ 4] 6.00-7.00 sec 8.16 MBytes 68.5 Mbits/sec 0.093 ms 178/1223 (15%)
[ 4] 7.00-8.00 sec 8.32 MBytes 69.8 Mbits/sec 0.093 ms 156/1221 (13%)
[ 4] 8.00-9.00 sec 8.19 MBytes 68.7 Mbits/sec 0.133 ms 173/1221 (14%)
[ 4] 9.00-10.00 sec 7.74 MBytes 65.0 Mbits/sec 0.088 ms 229/1220 (19%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 95.9 MBytes 80.5 Mbits/sec 0.065 ms 1873/12280 (15%)
[ 4] Sent 12280 datagrams

iperf Done.
 
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